Sauce Shop® Reviews 

306
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious natural flavors of the products and the truly exceptional, helpful customer service team. Many consumers find the online store very easy to navigate and truly appreciate the prompt, polite assistance provided when resolving questions. People regularly highlight that the items make wonderful gifts and arrive in very presentable, carefully prepared packaging. Some reviewers were not happy with unexpected delivery delays and occasional items arriving damaged or broken during transit. A few people experienced frustrating wait times with their orders and felt that communication regarding shipping updates could be improved.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting that the sauces are delicious,... See more

Order

Consumers find order experiences to be mixed, as opinions vary widely. While many reviewers praise the smooth... See more

Customer service

Clients share positive opinions on customer service, consistently praising the prompt, helpful, and friendly... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the items are packed with... See more

Delivery service

Users describe ambiguous interactions with delivery_service, noting a split in their experiences. On one... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The sauces are a wonderful quality and very well priced for the festive hamper, I’m sure my partner will love them when he opens it at Christmas! Unfortunately the reason I didn’t give five stars was... See more

Rated 4 out of 5 stars

I ordered two boxes of sauce for Christmas presents, and received notice from dpd that they were awaiting my parcel at the end of November. When nothing had arrived by 15th December I wrote to Sauce s... See more

Rated 4 out of 5 stars

I have scored a 4 rather than a 5 simply because I am a little disappointed that I won’t be receiving my hamper in time . I will say when I chased my order , the company were honest and explained due... See more

Rated 5 out of 5 stars

Unbelievable sauces that actually taste nice with normal ingredients in them. Just have to be careful, because after not too long you find sauce shop products everywhere in your house!! 😋 Any issu... See more


Company details

  1. Condiments supplier
  2. Catering food and drink supplier
  3. Food Manufacturer
  4. Food producer
  5. Food seasoning manufacturer

Written by the company

Sauce Shop© began in the home kitchen of Pam and James Digva in 2014. From hot sauce to ketchup and mayonnaise, we still produce everything here in the UK using nothing artificial with a focus on amazing flavour. Our range has won over 25 Great Taste Awards and featured on TV shows, including Food Unwrapped, Ainsley's Good Mood Food and Sunday Brunch. We hope you love Sauce Shop products as much as we do and if you ever have a question, please don't hesitate to reach out at info@sauceshop.co 🖤


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

306 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(306)

81 reviews in the last 12 months

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Rated 2 out of 5 stars

Bit of a story on this one

Bit of a story on this one. Placed an order for Father’s Day on June 3rd arrived June 8th wow what great service right…! I feel that was pretty organised and plenty of notice! Come Father’s Day package is opened to discover 5 of the sauces I ordered were missing…making me look a bit mean for Father’s Day but no worries after explaining and contacting customer services I was told I’d get the sauces I had ordered and an additional one as an apology. Which I gladly accepted and waited for the delivery to come… so a week or so later received a vague email about issues with distribution but no clarity if I was impacted or not. I thought I’ll wait it out they are going through a transition phase which is hard for any business.

It has taken many mails and 3 further ordering attempts later to get the missing products to my door… 1st order went missing, second order Amazon delivery damaged and had to return and finally order no 4 made it to my door almost 6 weeks after my original order.

Im sorry to say I am not sure I’ll ever use this company again and definitely cannot recommend them until they fully sort their distribution problems which is a shame. Good product, efficient customer service in terms of communication but distribution choices are just too poor to make this something I want to buy again.

15 July 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Hello Tara, I’m very sorry for your experience shopping with us during the recent Father’s Day period. As you know, we’ve experienced a lot of upheaval with our fulfilment partner. It took us by surprise, and we’ve been working flat out to resolve issues.

We’re a small business, and we care a lot about not letting customers down. These aren’t the standards we hold ourselves to, and while we’ve improved our distribution issues since the Father’s Day period, we’re actively working to get it back to where it was prior to that period.

I would really love you to try our brand again at some point in the future, someone from our team will be in touch shortly.

Thanks,
Jack.

Rated 5 out of 5 stars

Amazing company couldn't ask for better.

We ordered for Father's day and found our delivery was delayed! The team emailed promptly and kept us informed what was happening every step of the way. When we received our order it came in a beautiful gift box and most importantly we'd made one Dad very happy... he adores the brown sauce which is absolutely nothing like these nasty tasting brown sauces I'm traditionally used to! P s) you've got to try the Amarillo Chilli Jam i could eat it with a spoon... don't ever stop making sauces we're addicted 😆

15 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic sauces

This is my second time ordering, love the sauces so much, very good for the money, using natural ingredients and I am very pleased.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Bought as a present for my husband

Bought as a present for my husband, and he absolutely loves every single one of them. So tasty and still the right amount of hot! This is the second batch i have ordered and won't be the last.

5 May 2025
Unprompted review
Rated 4 out of 5 stars

Great service

Great service. Was a little disappointed with the mayonnaise- I like it to be creamier and it was a little “ vinegary “
The other sauces that I’ve used have been very nice.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Great sauces, great customer service

I have been ordering from Sauce Shop for a few years now. The sauces are delicious, the whole family loves them. The range has expanded in variety over time, so there is always an opportunity to try something new. For the last order we tried the Honey Chipotle BBQ sauce, it didn’t disappoint and is a new family favourite. And Sauce Shop’s customer service/ delivery times have always been outstanding. Sauce shop is our go-to sauce shop!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic selection of sauces

Fantastic selection of sauces. Swift delivery. I’m having a family barbecue this weekend so I’m sure they will all go down a treat. Fantastic customer service and communication as I bought a condiment box for the sauces which arrived damaged. No problem as after a very quick response from the sauce shop I soon had another delivered to me in no time. Will definitely be purchasing from them again. A+++++

29 April 2025
Unprompted review
Rated 5 out of 5 stars

I had my original bundle box as a Xmas…

I had my original bundle box as a Xmas gift and was completely blown away by the quality of the sauces. The traditional flavours, Tomato Ketchup & Brown Sauce, evoked memories of how sauces from my younger days tasted. I found all the sauces of a quality that far exceeds the standard supermarket offerings.
Having worked my through the Xmas pressie, I order some of my favourites, Tomato Ketchup, Original BBQ and Brown Sauce. All arrived within days.
I have read some of the One Star reviews and these appear to relate to a recent outsourcing to a third party being used for packaging and despatching orders. I am sure this will only be a temporary glitch as the Sauce Shop appear to be tackling the problem.
In the words of T1 - 'I'll be back!'

10 July 2025
Unprompted review
Rated 4 out of 5 stars

Love the sauces and quick delivery

Love the sauces and quick delivery. Wish I could find a bigger variety in my local supermarket so that I didn't have to pay postage. Making an effort to look at the ingredients in the food I buy so I've swapped some of my old brands for these no nasty ingredients sauces. I like the sizes and containers but one of the tops doesn't always close properly. Would purchase again but needs to be a larger order to justify postage

7 May 2025
Unprompted review
Rated 5 out of 5 stars

The sauce shop is THE BEST.

The sauce shop is THE BEST.
At first, condiments were just something to add to a meal.
With sauce shop, we look for a meal to add to our condiments.
Best sauces: pineapple habanero, honey siracha and Amarillo chilli jam.

I’ve been a subscriber for over a year now, best decision I’ve ever made, would rather cancel Netflix than forego my sauce shop order every 8 weeks
Keep up the amazing work

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Delivery was quick

Delivery was quick, packaging was minimal so no extra recycling!
We’re working our way through our variety box and so far everything has been perfect. Thank you

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Their sauce is out of this world!

Their sauce is out of this world!! Its so fresh it tastes like I’ve homemade it. It’s delicious which means I definitely haven’t. Doesn’t taste anything like these processed sauces with all the bad stuff in.
Love love love SAUCE SHOP 😍

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Don’t judge someone by their worst day

I’m writing this review because I noticed that there have been a sudden wave of negative reviews for the Sauce Shop recently. As someone who has ordered from them regularly I wanted to say that my experience with their service and the sauces themselves have never been anything other than exceptional. From the review it seems like they changed delivery service recently and it didn’t go well. I would encourage anyone who was negatively affected to not hold it against the Sauce Shop. Some spicy sauces sacrifice flavour to just get the heat they want. These sauces are all about flavour and they never fail to hit that. My favourite sauce is their Buffalo Hot Sauce, swiftly followed by the Spicy Breakfast Sauce. I’m also a big fan of their Ranch Mayo which is a nice cooling complement to the hot sauces. All the orders I’ve placed have been prompt and have always been complete with no issues or missing items. The only thing I would say, is that I hope they look into making some milder versions of their sauces. Unfortunately I can’t eat as much hot sauce any more due to a medical issue with my throat, but that does mean what I do order lasts a long time. Definitely give your support to a small business like this and don’t judge someone by their worst day!

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous sauces

Fabulous sauces, never going back to the well known brand I used previously. Full of flavour and no horrible Sweetner aftertaste you get with so many of the main brands. Excellent service, well packaged. A bit more expensive but you really do get what you pay for.

9 June 2025
Unprompted review

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