Sauce Shop® Reviews 

305
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious natural flavors of the products and the truly exceptional, helpful customer service team. Many consumers find the online store very easy to navigate and truly appreciate the prompt, polite assistance provided when resolving questions. People regularly highlight that the items make wonderful gifts and arrive in very presentable, carefully prepared packaging. Some reviewers were not happy with unexpected delivery delays and occasional items arriving damaged or broken during transit. A few people experienced frustrating wait times with their orders and felt that communication regarding shipping updates could be improved.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting that the sauces are delicious,... See more

Order

Consumers find order experiences to be mixed, as opinions vary widely. While many reviewers praise the smooth... See more

Customer service

Clients share positive opinions on customer service, consistently praising the prompt, helpful, and friendly... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the items are packed with... See more

Delivery service

Users describe ambiguous interactions with delivery_service, noting a split in their experiences. On one... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The sauces are a wonderful quality and very well priced for the festive hamper, I’m sure my partner will love them when he opens it at Christmas! Unfortunately the reason I didn’t give five stars was... See more

Rated 4 out of 5 stars

I ordered two boxes of sauce for Christmas presents, and received notice from dpd that they were awaiting my parcel at the end of November. When nothing had arrived by 15th December I wrote to Sauce s... See more

Rated 4 out of 5 stars

I have scored a 4 rather than a 5 simply because I am a little disappointed that I won’t be receiving my hamper in time . I will say when I chased my order , the company were honest and explained due... See more

Rated 5 out of 5 stars

Unbelievable sauces that actually taste nice with normal ingredients in them. Just have to be careful, because after not too long you find sauce shop products everywhere in your house!! 😋 Any issu... See more


Company details

  1. Condiments supplier
  2. Catering food and drink supplier
  3. Food Manufacturer
  4. Food producer
  5. Food seasoning manufacturer

Written by the company

Sauce Shop© began in the home kitchen of Pam and James Digva in 2014. From hot sauce to ketchup and mayonnaise, we still produce everything here in the UK using nothing artificial with a focus on amazing flavour. Our range has won over 25 Great Taste Awards and featured on TV shows, including Food Unwrapped, Ainsley's Good Mood Food and Sunday Brunch. We hope you love Sauce Shop products as much as we do and if you ever have a question, please don't hesitate to reach out at info@sauceshop.co 🖤


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

305 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(305)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely sauces

Order arrived quickly and with a free tote bag. It was fun unpacking all the sauces and they’re a big hit with all the family.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

mainstay in the cupboard going forward

I've now ordered multiple bundles as thoroughly enjoyed each of the scauces that we have tried .. fully coverted from the usual big brands for good now.

Experience when ordering has always been easy and arrived in good time.

Many thanks

9 July 2025
Unprompted review
Rated 5 out of 5 stars

I'll be back for more!

Incredible flavours, real ingredients and a great price! Got the family bundle a few weeks back and I will be back for another in no time. I've already made my way through the majority of the bundle, the stir in sauces have all been delicious, the hot sauces are next level on chicken wings and my view on brown sauce for breakfast has completely changed :P

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Great offers on a range of sauces

Great offers on a range of sauces, bought the big bundle and then went back and put together my own selection with a few repeats but also trying a few new things. Lovely sauces with fresh ingredients and no nasties in there. We had no delivery issues and not sure why people are marking down the company for them, go review the courier if they were your problem!

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Something for everyone!

We ordered the big bundle on offer. The sauces were all lovely, definitely something for everyone! We tried things we probably wouldn't have chosen and the Breakfast Sauce is now a firm favourite. It's nice to have hot sauces that aren't afraid to be HOT! The summer sauces were really tasty and the seasonings were nice too- I usually find these are too salty. Highly recommend trying these!

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Best on the market

I haven't come across a sauce from these guys that I haven't loved! It's far too difficult to choose a favourite as they are all so different - a sauce for every occasion. Every sauce, simmer sauce, seasoning tastes fresh and natural - no added sugars or preservatives at all. Delivery is always prompt and well-packaged too - great products and great service every time!

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Really can’t fault this company

Really can’t fault this company. A great range of sauces, all delicious, well packaged and delivered quickly. I find excuses to use the sauces on whatever I can! The habanero ketchup is HOT! Be warned! Both the Chipotle and Lime aioli and the burger sauce are stand outs, superb! Keep doing what you’re doing sauce shop, as as Forest fan I love the Nottingham links too!

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Order a bundle

Order a bundle, everything tasted delicious and is free of nasty ingredients. The spicy breakfast sauce is the stand out winner for me, would definitely recommend.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Game changer!

Game changer!

The best sauce on the market. First tried Sauce Shop a year or so back when I was looking for a buffalo sauce and seen it in the local supermarket.

Since then. I have been obsessed! Buffalo, mustard and the honey siraccha are prob my favs but all of them hit different. The tomato sauce also deserves a special mention.

Well done keep up the great quality.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

An excellent company

I emailed the sauce shop regarding a delayed order and was immediately sent a replacement, as my 1st order seems to have got lost. I'm so impressed with their service! Also the best sauces on the market, in my opinion. So natural tasting, I even use the bottle sauces, something I would never normally do! Intense flavour means a little goes a long way

7 July 2025
Unprompted review
Rated 2 out of 5 stars

I have no idea how people l are giving…

I have no idea how people l are giving such high ratings! The only reason I am giving 2 stars is because the people I have spoken to have been polite.
I ordered 2 bundles for Father’s Day, still haven’t received my orders. They have lost my order 2 or 3 times now. Each time I have to chase for an update. Tried to be understanding as it sounds like they’ve had a nightmare that’s out of their control but the lack of communication and update is ridiculous. £80 out of pocket still so have today decided to give up and request a refund. You would think there would be an element of hypercare given that most of their customers have been let down multiple times but it seems unless you chase you get nothing. I was offered some “freebies” as an apology which ended up being 2 bottles of free sauce - not particularly generous considering the situation. Now I need to find 2 fathers days gifts to replace these!

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Superb brand & experience

We placed an order recently and were seriously impressed. Not only are their sauces full of bold, brilliant flavour, but the delivery was really quick. The order arrived sooner than expected, and everything was packed with care – no leaks, no dented bottles, just a box of pure saucy goodness ready to hit the table.

Top marks for a slick, hassle-free service – we’ll definitely be ordering again.

Order 257992

5 July 2025
Unprompted review
Sauce Shop® logo

Reply from Sauce Shop®

Hi Richard, thank you so much for your review! Certainly a nice one to come in to on a Monday! Really hope you enjoy your sauces and create some brilliant meals with them! Thank you for your order. Pam

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