As my original was faulty, I ordered a Type One 7.5 metre "granny charger" cable for my Mitsubishi Outlander, costing over 30% LESS than any other supplier was charging for a 5 metre one. I didn't pay... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Second time of purchasing from SMCC. Purchased a Hansgrohe mixer tap on both occasions. I phoned through to an advisor who was very helpful (wish I could remember her name!). Delighted with the produ... See more
Ordered a Grohe kitchen tap as they had a good price and was worried supplies wouldn’t be limited during the lockdown. It arrived and we carried on getting extension build and then got round to fittin... See more
After doing some research I thought I would try and order some new tap aerators as the ones I have are heavily limescaled. Website came up via google searching on the aerator I wanted so I ordered 3.... See more
Company replied
Company details
- #70 of 117 best companies in Business-to-Business service
- #47 of 115 best companies in Bathroom Supply Shop
- #18 of 32 best companies in Electric vehicle charging station
- #23 of 43 best companies in Energy Equipment and Solutions
- #7 of 11 best companies in Environmental consultant
- #59 of 98 best companies in Lighting Shop
Written by the company
SaveMoneyCutCarbon specialises in working with businesses and organisations to reduce their energy, water and carbon helping them to save on their bills. We are uniquely positioned in the market as we offer the full range of award winning (edie award winner 2025) consultancy services from survey to installation but we also supply and maintain a full range of products to target the main areas of consumption: lighting, water, heating and building controls.
Contact info
Abbeystone House, 36 Eastern Way, IP32 7AB, Bury St Edmunds, United Kingdom
- 0333 123 5464
- info@savemoneycutcarbon.com
- www.savemoneycutcarbon.com
4.7
Excellent
69 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from SaveMoneyCutCarbon
Thank you so much for the 4-star review! ⭐
We're glad to hear the transaction was easy and the product met your expectations. If there's ever anything more we can do to earn that fifth star, please don't hesitate to let us know. We appreciate your support.
Very easy to use website…
Very easy to use website with good cost saving ideas. Good quality products
11 November 2025
Reply from SaveMoneyCutCarbon
Thank you so much for your kind words! We’re thrilled to hear that you found our website easy to use and appreciated the cost-saving ideas. Providing high-quality products and a smooth shopping experience is always our goal, so it’s great to know we delivered. If you ever need any assistance or have suggestions, feel free to reach out—we’re always happy to help!
The item was as mentioned and delivery…
The item was as mentioned and delivery was fast.
5 November 2025
Reply from SaveMoneyCutCarbon
Thank you so much for your 5-star review!
We’re glad to hear the item met your expectations and that it arrived quickly.
We really appreciate your support! 😊
Reply from SaveMoneyCutCarbon
Thank you so much for your 5-star review! We’re glad to hear your order arrived quickly and appreciate your support
Called me to let me know tap I wanted…
Called me to let me know tap I wanted not in stock and let me know options. Chose new tap which was delivered next day. Good price.
28 October 2025
Reply from SaveMoneyCutCarbon
Thank you so much for your 5-star review! 🌟 We’re glad we could keep you updated and help you find the right tap quickly. It’s great to hear you were happy with the service, price, and speedy delivery. We really appreciate your support!
Best value for money purchase I could…
Best value for money purchase I could find to a company that is looking to make Difference.
21 October 2025
Reply from SaveMoneyCutCarbon
Thank you so much for your kind words!
We’re thrilled to hear that you found great value in your purchase and appreciate your recognition of our efforts to make a difference.
Ordered new tap aerators
After doing some research I thought I would try and order some new tap aerators as the ones I have are heavily limescaled. Website came up via google searching on the aerator I wanted so I ordered 3. They arrived just 2 days later and all fitted fine!
17 October 2025
Unprompted review
Reply from SaveMoneyCutCarbon
Thank you so much for taking the time to leave this feedback – we really appreciate it!
We're delighted to hear that the aerators were just what you needed and that they arrived so quickly. We always aim to provide a prompt and reliable delivery service.
If there's anything else you need in the future, we'd be more than happy to help.
Reply from SaveMoneyCutCarbon
Thank you so much for your kind feedback! We're really glad to hear you’re happy with the product. If you ever have any questions or need support, feel free to reach out — we're here to help!
Good customer service
Simple ordering system, good customer service and delivery prompt.
Have ordered 3 times my Grohe water filter replacement and am satisfied with this good service.
Always in stock and product arrives well packed
24 September 2025
Reply from SaveMoneyCutCarbon
Thank you for your continued trust and kind words! We're glad to hear you're satisfied with our service and look forward to serving you again.
Better, Faster, Cheaper!
As my original was faulty, I ordered a Type One 7.5 metre "granny charger" cable for my Mitsubishi Outlander, costing over 30% LESS than any other supplier was charging for a 5 metre one. I didn't pay extra for next day delivery, but by 2:30 the next day, it was here. Beautifully packaged in it's own little bag, it worked perfectly straight out of the box - and, to my eyes, seems to be better quality and finish than the factory original. SMCC supplied a great product, at a great price and with great service - I heartily recommend them!
24 September 2025
Reply from SaveMoneyCutCarbon
Thank you so much for your fantastic review! We're really pleased to hear that the Type One 7.5 metre cable exceeded your expectations—not just in price and delivery speed, but also in quality and finish. We’re delighted to have been able to help, and your recommendation means a lot to us. Thanks again for your support!
Great product. Good Price. Slow shipping.
Great product. Good price. Took a while to arrive. Unnecessarily huge box.
24 September 2025
Reply from SaveMoneyCutCarbon
Thank you so much for your kind words and for taking the time to share your feedback! We're thrilled to hear you’re happy with the product and found it to be good value. We really appreciate your patience with the delivery and will look into improving our packaging to make things more efficient. Your input helps us get better—thanks again!
Great product.
Great product.
Great communication from the team .
Good arrived and juts in time .
Will happily buy again .
Thanks guys a great service 🎈👍
18 September 2025
Reply from SaveMoneyCutCarbon
We're thrilled to hear you were happy with the product and our communication. It's great to know your order arrived just in time — we always aim to deliver a smooth and reliable experience.
We truly appreciate your support and look forward to welcoming you back again soon.
Thanks again from all of us!
From ordering the tap to receiving it…
From ordering the tap to receiving it went without any issue. Kept informed all the time including the delivery co dpd. Good job
15 September 2025
Reply from SaveMoneyCutCarbon
Thank you so much for your feedback! We're really glad to hear everything went smoothly from start to finish and that you were kept informed throughout. We'll be sure to pass your kind words on to the team
The Customer Service Team were really…
The Customer Service Team were really helpful in advising on which hand shower would be best suited my needs, quick delivery and great communication!
12 September 2025
Reply from SaveMoneyCutCarbon
Thank you so much for your kind words! We're thrilled to hear that our Customer Service Team was able to help you find the perfect hand shower and that you were pleased with the delivery and communication.
Your feedback means a lot to us and motivates the team to keep delivering the best service possible. If you ever need further assistance or have any questions in the future, we’re always here to help!
What’s not to love!
Great price, fast delivery! A small glitch was handled very swiftly and to my satisfaction. Excellent service all round.
5 September 2025
Reply from SaveMoneyCutCarbon
We're thrilled to hear you were happy with the price, delivery, and how we handled the issue. Your satisfaction means a lot to us, and we're always here if you need anything in the future. Thanks again for choosing us!
Moved home and needed some decent light…
Moved home and needed some decent light bulbs. Saw they had bags you can pop in the loo to reduce water usage when flushing so snagged one of those also. Delivery was super quick and the bulbs are great!
5 September 2025
Unprompted review
Reply from SaveMoneyCutCarbon
Thanks so much for the lovely review! We're really glad the bulbs were just what you needed after your move — and it's great to hear the water-saving bag was a handy extra. We always aim to get deliveries out quickly, so it's brilliant to know yours arrived in good time. Your support means a lot to us, and we’re chuffed to have helped make your new place a little brighter!
Much better!
Shower has non compatible with standard shower head. This was not made clear in the website before purchase. After speaking with the first customer advisor I was horrified at being told I had to pay to return the item and there was no other option. Then after writing this I was contact by Craig, and he really was passionate about customer service. He sent me an alternative shower head and a return pre paid envelope to return the unsuitable one; and I received fitted and returned the old one all within a day or 2. Everyone should heed Craigs example. Life would be so much easier if customer service was as great at Craig's. Well done Craig!
1 September 2025
Reply from SaveMoneyCutCarbon
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience didn’t meet expectations, and we appreciate the opportunity to make things right.
After reviewing your order and our previous correspondence, you're absolutely correct — the shower head you ordered is designed for a fixed plumbed outlet. This type is only compatible with wall or ceiling-mounted permanent plumbing with a female fitting. Based on the photos you kindly provided, it looks like your setup requires a hand shower head that connects to a standard hose with a male fitting.
To help resolve this, we’ve identified a suitable alternative from the same brand that should work with your setup:
Methven Kiri Satinjet Hand Shower (SKU SJK23-LF)
https://www.savemoneycutcarbon.com/product/methven-kiri-satinjet-hand-shower-low-flow-chrome-and-graphite/
We’ve also issued as a gesturer of good will a free returns label, which you should have received via email. Once the item is returned, we’ll ensure your full refund is processed promptly.
If there’s anything else we can do to assist, please don’t hesitate to reach out to me directly or contact our customer service team.
Warm regards,
Craig
Reply from SaveMoneyCutCarbon
Hi Wayne,
Thank you so much for your kind words and 5-star review!
We're thrilled to hear you were happy with our service. It means a lot to us to have satisfied customers like you.
We look forward to serving you again soon!
Great service
Great service. Great products and prices. Great communication. One very happy customer
20 August 2025
Reply from SaveMoneyCutCarbon
Hi Justin,
Thank you so much for your kind words and 5-star review!
We're thrilled to hear you were happy with our service, products, prices, and communication. It means a lot to us to have satisfied customers like you.
We look forward to serving you again soon!
Reply from SaveMoneyCutCarbon
Thank you so much for your review. We're thrilled to hear you were pleased with both our service and the price of your purchase. It means a lot to us that you took the time to share your experience, and we’re so glad we could meet your expectations. If there’s anything else we can help with, please don’t hesitate to reach out!
SaveMoneyCutCarbon
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.