SaveMoneyCutCarbon Reviews 

Amazing customer service I really wish all companies were like this. When I bought my bulbs, SMCC was the best value but even years later, when I have minor issues with the bulbs, Steph co ordinated with the manufacturer to get replacements under guarantee. Highly recommended standing head and shoulders above others.

Absolutely brilliant customer service! I had a delivery problem
( not the fault of savemoneycutcarbon ) and Steph who I was emailing, was so helpful. I can't rate her service highly enough. I'll definitely be back!

I purchased a grohe sensia arena from them at the start of 2022 for about £1500, during the current black Friday sales its now priced as 'on sale' at £2100???

Thought I would write this review after my experience ordering some outdoor lights. This was my first time using this company but they had the lights we wanted at a very competitive price and ordered 3 x Ledvance Smart+ Wifi Floods for a next day delivery. Received an email from Grace at SaveMoneyCutCarbon informing me that they only had 2 of the lights currently in stock and gave me a variety of options. She had attempted to phone but was unable to get hold of me through no fault of her own (my own typing!). I got in contact with Grace but unfortunately we needed all 3 lights before the company would be able to deliver and so, without any issue, Grace put through a refund very promptly.

Whilst it was disappointing the stock wasn't there I was very happy with the quick response and rapid service received here and would have no qualms ordering through this company in the future should the need arise.

I’ve recently come across SaveMoneyCutCarbon for the first time. Placed an order but turns out I ordered the wrong item! From speaking to them on instant chat the issue was resolved and in a few days I had what I needed. Really impressed and will be using them again. Recommended.

I purchased a Grohe Minta tap from SaveMoneyCutCarbon in late March. Within a couple of months, the tap started shedding its chrome. I have tried to contact SaveMoneyCutCarbon on several occasions to get the tap replaced and have been completely ignored by them.

Well I have made 3 purchases and can not fault the service in anyway. Each item arrived quickly and well packaged.
The last item I ordered was a Grohe tap which I mistakenly thought was not going to fit as planned because it appeared not to swivel. Unfortunately it was outside of the returns window so I took to my knees and asked if there was anyway that the tap could be swapped.
I was delighted when Steph contacted me to say it might be possible if I provided images of the packaging which I thought was fair and reasonable. I was about to send the images and details of the replacement item I had picked out but subsequently noticed the tap I had purchased was described as a swivel tap.
I then contacted Steph again and explained what I had discovered. Steph double checked the details and was able to confirm the tap was indeed suitable. The return was therefore not required and I was happy!
Steph was very gracious, she didn’t make reference to the fact that I was clearly useless at making internet purchases or curse me for wasting her time. She did refuse to apply her limitless skill to visiting and fitting the tap but assured me it was probably for the best - I am not convinced and still think such excellence should be applied at every opportunity!
Essentially, I’m saying the customer service was great and a refreshing change from having to deal with the usual soulless robots that companies employ these days!
HUGE THANKS STEPH!! soon to be S R Plumbing! 😉

Very pleased .
Detox tablets are amazing my washing machine was very dirty :-(
I’m surprised the washing is clean and smells fresh .
Products are a good price .
One item was wrong but customer service very helpful and sent new one . 10/10

Excellent product and competitive pricing to start with. Quick accurate delivery. Plumber let us down multiple times and by the time another turned up and repaired existing shower this one which was then unneeded was outside of return window. Stephanie went above and beyond and allowed me to return due to the circumstances anyway. Would happily buy again confident that their customer service is top notch!

Be Warned!
Ordered a Grohe kitchen tap, the order process was efficient, however when the tap arrived took one look at the plastic spout and decided it looked cheap and of poor quality. I did not open the rest of the contents.
I returned the tap to savemoneycutcarbon after a week of them receiving it I had to chase for a refund, they then informed me it was damaged (even though it was never unpacked).
They withheld £50.00 from the refund, a complete rip-off.
If I had ordered it on Amazon I wouldn't be £50.00 out of pocket!

Great experience.
Products in stock and delivered quickly.
Able to call and speak to someone.

Superb customer service. One bulb turned up broken: replacement dispatched super quick. Can’t fault…

simple to order from with plenty of selection, and great prices. Will be using them more in the future.
My only suggestion is that the website seems a bit "outdated" and could be improved

Delivered exactly as promised and you are sure that all the products on their website will have a positive ecological impact.

Good products, easy website, market prices. All good until you need customer service. Then it all falls apart. Just simply unhelpful at every juncture. Perhaps the owners of this business will someday realise their storefront is a commodity, it is their customer service which sets them apart.

Great customer service. Ordered a Grohe kitchen tap and had a problem with the spout. SaveMoneyCutCarbon contacted Grohe and arranged for a replacement spout at no extra cost.

Super customer service after a problem arose with a tap. Pursued with manufacturer and sorted various issues that ensued. Would buy from them again.

Ordered a Grohe kitchen tap as they had a good price and was worried supplies wouldn’t be limited during the lockdown. It arrived and we carried on getting extension build and then got round to fitting the tap to only found the hot and cold indicator was wonky and handles weren’t aligned. An email later they set up a courier to pick up the old tap and delivered the new tap the next day. Really pleased with how Steph from customer service handled this. Well done.

Ordered some of the new eco-friendly home products. Surprisingly fast delivery, all packaged well. I bought the ecoegg dryer egg, beeswax wraps and some bamboo towels - all are really nice products to use. I think my favorite is the bamboo kitchen towels, they've transformed how I clean my kitchen. Very glad I chose these guys for my eco swaps!

Best price I could find on a Grohe kitchen tap. Fast and free delivery. Had an issue where I made a duplicate payment via PayPal. I called their customer service, got straight through and was refunded immediately.