State Bank of India Reviews 

491
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, most reviewers were let down by their experience overall. Visitors frequently complain about painfully slow service, extremely rude staff members, and unhelpful customer support agents who completely fail to resolve basic banking issues. People also struggle with frustrating technical errors, broken net banking applications, and outdated online platforms that constantly go down during urgent transactions. Some reviewers were happy with the polite, welcoming, and professional assistance provided by specific staff members during their regular branch visits. Customers occasionally mention dedicated branch managers who go out of their way to offer exceptional service, patient guidance, and effective problem solving. These helpful individuals manage to deliver positive experiences despite the broader system flaws.

What people talk about most

Staff

Reviewers highlight negative aspects of staff, frequently describing employees as rude, unprofessional, and... See more

Service

People report negative experiences with service, expressing widespread frustration over extremely slow branch... See more

Customer service

Consumers find customer service to be extremely disappointing, highlighting widespread unprofessionalism and... See more

Payment

Reviewers highlight negative aspects of payment, expressing widespread frustration and dissatisfaction.... See more

Website

Clients share negative opinions on website, highlighting numerous technical failures and persistent server... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Totally disgusting service. Don't take a chance. Go with other banking network. From top to bottom all just taking salary because it's a part of indian government system, have permanent Job do... See more

Rated 1 out of 5 stars

Absolutely worst service ever! SBI Bank is a complete disaster. It looks like only ONE person is working while everyone else is just sitting around doing nothing. The service is painfully slow, staff... See more

Rated 1 out of 5 stars

I have tried to contact support multiple times and nothing. The issue is that I am receiving multiple emails from them about payments, deposits, withdrawals made by someone named Mr. MOIDY. I think it... See more

Rated 1 out of 5 stars

Govt should close public sector banks like SBI which is a huge liability on country. The so called Sarkari banks have no sense, no functioning, no customer support, crippled IT systems with incorrect... See more


Company details

  1. Bank
  2. Financial Institution

Information provided by various external sources

Official SBI. Product|Service updates & tips. Disclaimer: SBI shall bear no responsibility for confidentiality of information shared with SBI through Twitter.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

491 reviews

5-star
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1-star

No history of asking for reviews

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1.4

All reviews

(491)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

worst services.

worst services.. not able to open account nor they have solution .. i am trying to login this past 3-4 days every time they asking me opt that also not coming to my mobile only one time received ... if we have any emergency how we can depend like such worst bank services . really disappointed.. also in bank also they asking us to wait 4-5 hours after they start our work-

28 March 2026
Unprompted review
Rated 1 out of 5 stars

SubjectComplaint Regarding Non-Working AC Fan

Subject: Complaint Regarding Non-Working AC Fan

Respected Sir/Madam,

I would like to inform you that the AC fan in the bank premises is not working at all. Due to this, customers and staff are facing a lot of discomfort, especially in the current weather conditions.

I request you to kindly look into this issue and get it repaired as soon as possible.

Thank you.

Yours sincerely,
Name poonam

25 March 2026
Unprompted review
Rated 1 out of 5 stars

I am disappointed with the service…

I am disappointed with the service provided by the staff. They are insisting on opening additional accounts and insurance unnecessarily. I have also not received my ATM card. When I contacted the branch, I did not receive a proper response or clarification.branch thenampalayam(tirupur)

17 March 2026
Unprompted review
Rated 1 out of 5 stars

I've had very bad experiences with SBI…

I've had very bad experiences with SBI bank. I don't get any messages about the money being deposited, nor do I get any notifications about the amount being deducted.Their server is slow all the time. My account is in Chandigarh 34A Sector Bali Branch.
If even 10 rupees are deducted in Punjab national Bank, then it also becomes a msg in my number.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

The helpful way in which Mrs Sai Alekya…

The helpful way in which Mrs Sai Alekya Madiraju dealt with our request today was excellent.
We are senior citizens and her patience,her willingness to provide service was exemplary.
Such officers bring pride to SBI UK
Conveying our Thanks to her.
Best wishes for continued devotion to service delivery.
Mr Sharad and Mrs Jayashri Dandawate

13 March 2026
Unprompted review
Rated 1 out of 5 stars

new SBI website is totally crap

new website is totally crap. It asks to login and again unnecessarily.
Sometimes it says Incorrect Captcha and sometimes it does not take you to the accounts page, but wants you to login again although all the entered details were correct.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

3rd quality Bank itna kharab Bank Jo…

3rd quality Bank itna kharab Bank Jo EMI pay hone ke bad bhi ECS cut Karta Hai kyunki is Bank ke pass Apne employees ki salary dene ke liye nahin Hai to yah Ham Jaise Garib Insan ki EMI pay hone ke bad bhi ise cut karke Apne employee ko salary deta hai

5 March 2026
Unprompted review
Rated 1 out of 5 stars

Unnecessary charges

Bank staff said Atm and cheque delivered to my home but it not happened and after few days it got undelivered. When I visited to branch to collect my atm and cheque book they said now it will be chargeable due to shipments got undelivered. When I said him this not my fault that postman or delivery boy not visited my home then they said we can do anything in this.

21 February 2026
Unprompted review
Rated 1 out of 5 stars

Staff, services

Staff - pathetic /unapproachable /unprofessional

Customer Services - they don't know this word or term exists. Pathetic

Solutions - zero

9 February 2026
Unprompted review

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