SBL couriers Reviews 153

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the politeness and helpfulness of the staff, often highlighting specific delivery personnel for their excellent service and timely deliveries. Reviewers also frequently mention the company as a positive workplace, citing supportive management and a friendly environment that values employees. However, some people were dissatisfied with payment issues, with several individuals reporting concerns about the accuracy and timeliness of their earnings, including unexpected deductions and difficulties in receiving their full pay. There are also concerns regarding the delivery service, including instances of late deliveries, drivers exhibiting unprofessional behavior, and issues with vehicle parking.

What people talk about most

Staff

Customers had ambiguous experiences with staff. Many reviewers praise the staff, describing them as friendly,... See more

Delivery service

Consumers find delivery service to be ambiguous. Many customers report positive experiences, praising polite... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers praise the company for being amazing,... See more

Payment

People report negative experiences with payment. Many reviewers describe issues with delays in receiving... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Disgusting company. You will be leaving the depot 12 hours later, they will charge you ridiculous things, will no pay you what its own, heavy lifting to unreasonable places, will block all their... See more

Rated 1 out of 5 stars

ENG: Absolutely disgraceful company. The way that they treat people is absolutely abhorrent and I warn anyone thinking of joining them either as a driver or in a management position to steer well cl... See more

Rated 1 out of 5 stars

Heard good reports in respect to their deliveries but omg twice today nearly been run off the road and had one so close behind on a dark winding country lane we could have had a chat. Presume they’... See more

Rated 5 out of 5 stars

They have delivered my dryer and washing machine. They called me before arriving to make sure I am home and brought the items inside as they were heavy. I wouldn't have managed by myself. Amazing serv... See more


3.1

Average

TrustScore 3 out of 5

153 reviews

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Replied to 6% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Terrible

Probabaly one of the worst companies to work for.
Hard work and loyalty over many years, is paid back with utter disrespect.
There is a complete disregard for doing anything above requirements.
Support from their Central office is non-existent.
Depot Managers and drivers do what they can, but are all overworked, underpaid and certainly under appreciated.
Had I known the level of contempt, I would receive, I would have left years ago.
Stay away from this company, there are many others out there that will treat you more like a human, with respect and dignity, as SBL certainly does not.

20 December 2024
Unprompted review
Rated 1 out of 5 stars

One of the worst delivery companies…

One of the worst delivery companies I've worked for they find a way to take as much of your pay as possible for a small scratch on the van they charge hundreds and even if you don't accept their deductions they take it anyway .( Don't work for these guys find a better company )

2 December 2024
Unprompted review
Rated 1 out of 5 stars

No item, no communication, no customer care.

Arrived at my address with no call before as stated by the company I had bought the product for - seemingly subletting out for Arrow XL. They said hello, then got onto the back of the van to look for my fridge freezer which seemingly was not loaded before starting raging between themselves and driving off leaving me at my doorstep with no explanation. I then recieved a text message an hour later stating my item was incomplete. This is the second time this has happened on the same item within 3 days and I am no further along with an explanation or a delivery set.

9 December 2024
Unprompted review
Rated 1 out of 5 stars

Tried to apply to company

Tried to apply to company, they have lead me on wild goosechase up and down London. They misinformed me about collecting a van to then saying that they don't have my dbs check completed after I've already done a class with them a d spent the day travelling to collect the van only to be told I can't have it because of they haven't compl the dbs check and now they refuse to respond after I've done a class with them they also made sure I couldn't get with another company and now owe me money for my time as they said you get paid for your training.. company is a scam you can't even speak to customer services the number always locks off.

4 December 2024
Unprompted review
Rated 1 out of 5 stars

Driver of sbl van sits at the back of…

Driver of sbl van sits at the back of my house everyday (setchel) estate SE1 shouting on his phone smoking cannabis and leaving his rubbish on the estate and on occasion urinating up garage doors police and council have been informed Reg WO73 FOU multiple residents fed with his nuisance behaviour.

28 November 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!!!!

DO NOT USE THIS COMPANY!!!!! unbelievably rude delivery driver who blocked my drive and refused to move (when delivering to a neighbour) meaning that I was blocking the road for 10 minutes on a busy main road causing tailbacks and exasperating other drivers. So rude and unapologetic. Horrible horrible man. PS And his number plate was so dirty you couldn’t read it properly. number plate **24 ZMT. I will be reporting him directly to SBL.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Very good 👍

I had the pleasure of working with Cosmin Ciobotaru and I can say that he is a very efficient manager. Cosmin is actively involved in all stages of the process and is always open to feedback. I confidently recommend working with him.

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Great work ethic

My experience with both Diyar& Diana has been immaculate. They are both reliable and enthusiastic individuals who are there when you have any queries.

24 October 2024
Unprompted review
Rated 1 out of 5 stars

Liars and anti-disabled

Constantly blocking Disabled access at Bognor Regis Town Hall despite assurances they would stop.
Never answer phone and hide from any and all responsibility.
WARNING!!! DO NOT USE THIS COMPANY IF YOU HAVE MORALS OR STANDARDS

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Bike collection by Bogdan

Very efficient interface but most importantly my bike was collected in no time on very short notice. Great service and courier Bogdan was very helpful and professional. I will use the SBL service again in the future.

24 September 2024
Unprompted review

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