ScalaHosting Reviews 

2,201
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional customer service and support, praising the staff's professionalism, helpfulness, and genuine care. People appreciate the quick response times and the team's efficiency in resolving issues, often going above and beyond expectations, with 24/7 availability providing peace of mind. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Many are impressed with the smooth migration of websites and the improved performance in terms of speed and reliability, highlighting the company's dedicated approach.

What people talk about most

Customer service

People report positive experiences with customer service, highlighting the team's exceptional helpfulness and... See more

Staff

Customers consistently report highly positive experiences with staff, praising their professionalism, high... See more

Service

Consumers find service to be positive, with many reviewers highly recommending the company for its managed... See more

Website

Reviewers mention positive feedback about website performance, with many noting excellent speed, security,... See more

Response time

Customers consistently note positive experiences with response times, with many reporting that their chat... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been with Scalahosting for a year now, and I couldn't be happier. Their sales department answered all the questions I initially had, and they didn't make me feel pressured (a rarity in this day... See more

Company replied

Rated 5 out of 5 stars

Scala support has been awesome! We are migrating from another cPanel based host to Scala sPanel. We are self managed so no free migration. Support was very helpful with some SSH commands when w... See more

Company replied

Rated 5 out of 5 stars

It might sound like an exaggeration, but I can't thank the incredibly professional, friendly, and warm experts at Scalahosting enough. Even today, I was assisted by Ivan, a Scalahosting expert, and I'... See more

Company replied

Rated 5 out of 5 stars

I have moved from another hosting service to scala, everything is great, smooth, fast. Besides that, I recently had an issues with some sort of plug-in problem, website had serious error and can no... See more

Company replied


Company details

  1. Web hosting company
  2. Business-to-Business service
  3. Cloud Computing Service
  4. E-commerce service
  5. Ecommerce solution provider
  6. Email service provider

About ScalaHosting

Written by the company

Managed Cloud Solutions
Learn About Us

ScalaHosting is a Dallas-based hosting provider with over 17 years of experience and a specific focus on managed cloud VPS technology.

Why ScalaHosting?

  • Simple website management with our own SPanel control panel - a free cPanel/WHM alternative
  • Free and effortless migration - we will migrate all your websites and mailboxes at no additional cost and without any downtime
  • Unconditional anytime money back guarantee - just to show you how certain we are about the quality of our services
  • 24/7/365 "Ask anything" expert support you can rely on - get help whenever you need it via live chat (instant) or by ticket (15 min. response time)
  • We always use the latest hardware to make your websites ultrafast - with All-NVMe storage and the latest EPYC and Intel Xeon Gold 6444Y processors across all our cloud clusters, you can expect nothing but lightning-fast website performance
  • Ecommerce-ready Managed Cloud hosting - There’s a reason why ScalaHosting is the exclusive hosting provider for OpenCart! Find us on their homepage.
  • Focus on the Managed Cloud - shared hosting is something from the past, and here at Scala, you will get all the help you need to make your cloud migration as smooth as possible
  • Joomla exclusive VPS provider - endorsed by Joomla's founder, Brian Teeman

ScalaHosting

Written by the company

Anytime unconditional moneyback guarantee. Free and effortless site and account migration.

Every hosting plan comes with an unconditional anytime money-back guarantee which means we’ll issue a full refund if you request it. No questions asked.

ScalaHosting will migrate all your websites from any platform and server at no extra cost and will verify if all migrated websites function correctly on the new server. The only thing you need to do is provide the login details to your previous hosting server.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2k reviews

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5.0

All reviews

(2,201)

165 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great he was knowledgeable and patience…

Great he was knowledgeable and patience give him a bonus

13 September 2025
ScalaHosting logo

Reply from ScalaHosting

Hi,

Thank you for your thoughtful feedback! I’m so glad to hear that our team member was able to assist you with such care and understanding. I’ll make sure your kind words are shared with them - recognition like this truly means a lot.

We really appreciate you taking the time to highlight your positive experience with ScalaHosting.

Warm regards,
Gabriella

Rated 5 out of 5 stars

Quick response and very helpful!

Initial response was very quick and was able to ultimately get the entire issue resolved as well. Very willing to go above and beyond! Great support!

13 September 2025
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Reply from ScalaHosting

Hi Destry,

Thank you so much for sharing your experience. I’m delighted to hear that our team was able to get back to you quickly and see the issue through until it was completely taken care of. It means a lot to know you felt the extra effort and dedication - that’s exactly the kind of support we always aim to provide.

I truly appreciate your kind words and the trust you’ve placed in ScalaHosting.

Warm regards,
Gabriella

Rated 5 out of 5 stars

24/7 Human Support – ScalaHosting rocks!

We’ve been new to ScalaHosting, but they genuinely deserve praise. We’re running one of our VPS servers with several WordPress websites, and the overall performance has been stable and reliable from day one.

What impressed us most was the migration service: multiple sites, including more complex domain setups, were moved over without any downtime and with great care.

The support team is another highlight. They truly understand technical questions and are available 24/7, which gives real peace of mind.

If you like having full control over your VPS setup, ScalaHosting offers an excellent balance of performance, support, and transparency. For us, it’s an easy recommendation.

12 September 2025
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Reply from ScalaHosting

Hi Furkan,

Thank you for taking the time to share such detailed feedback. I’m so glad to hear that your WordPress sites are running smoothly on your VPS setup and that the migration process went as seamlessly as it should. Knowing that our team was able to handle even the more complex domains without downtime means we did our job right, and I’ll be sure to pass your kind words along to them.

It’s also wonderful to hear that you value the flexibility and transparency we strive to provide, especially for those who like to fine-tune every detail of their stack. Your trust in us to deliver both performance and support is something we don’t take lightly, and I’m happy to know you feel that balance with ScalaHosting.

Thanks again for your thoughtful review and for being part of our community.

Warm regards,
Gabriella

Rated 5 out of 5 stars

Best Wordpress Hosting Site

Love scams hosting, one of the the best value hosting solutions for Wordpress. You get so many features and full control of your site. Customer support is extremely quick, and very helpful.

1 August 2025
Unprompted review
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Reply from ScalaHosting

Hi Chris,

Thank you so much for sharing your positive experience! It makes me really happy to know that you’re enjoying the flexibility and control that come with our WordPress hosting. I’m also glad our team has been able to step in quickly whenever you’ve needed a hand—that’s exactly the kind of care we aim to provide.

Your kind words mean a lot, and I’m grateful you chose ScalaHosting to host your site.

Warm regards,
Gabriella

Rated 5 out of 5 stars

SSL Certificate issue

Easy, quick and helpful.

10 September 2025
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Reply from ScalaHosting

Hi Angela,

I’m so glad to hear that we could assist you with your SSL certificate issue without any hassle. It’s always our goal at ScalaHosting to make sure things are resolved smoothly so you can focus on what matters most—running your website with confidence.

Please know that whenever you need a hand, we’ll be here to support you.

Warm regards,
Gabriella

Rated 5 out of 5 stars

The support was fast and to the point

The support was fast and to the point, the rep was knowledgeable, a great asset to the team!

8 September 2025
ScalaHosting logo

Reply from ScalaHosting

Hi Summer,

Thank you so much for your thoughtful feedback. I’m delighted to hear that our team member was able to guide you so effectively and leave such a positive impression. Knowing that their expertise made things easier for you means a lot to us.

If you ever need assistance again, please don’t hesitate to reach out—we'll be more than happy to help. Thank you for choosing ScalaHosting as your hosting provider!

Warm regards,
Gabriella

Rated 5 out of 5 stars

It was extremely fast

It was extremely fast! I had just reported the issue, and within a few seconds, he asked me to try again—and it worked!
On top of that, he even took the time to explain the issue to me, which hardly anyone does.
Thanks, man—you really saved me a lot of time!

8 September 2025
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Reply from ScalaHosting

Hi Mohd,

Thank you for sharing your positive experience with ScalaHosting. I’m so glad to hear that your issue was resolved right away and that the explanation helped you understand what was going on. Taking the time to make sure everything is clear is just as important as fixing the problem, so it’s wonderful to know that it made a difference for you.

We're always here if you need help again in the future.

Warm regards,
Gabriella

Rated 5 out of 5 stars

People with Values and Determination - Thumgs up,

I have had alot of problems with my nearly-zero traffic for my three websites under scalahosting - something I am struggling to understand - I am very busy with my physical companies, but know I must get to the nitty of things.

When I first began the frustrations, I left a 1 star review of these guys.

But they got in touch with me immediately - and for days, they worked so hard to get things better and get things right. I think I will still struggle with some issues - but one of the most important values of a product or service to me is service and care.

Because, lets be honest, there are hundreds if not thousands of providers. Like there are hundreds and thousands of coffee brands and donuts and clothing brand and everything else.

So, it is only right to update my review and share my experience with these guys at scalahosting.

I've been with them for almost a decade? (started 2018) and its one of the safer options. Just recently these issues - but knowing what these guys have done and have faith and trust in what they can and will do gives them the 5 star rating.

Will there be problems? Yes - everywhere. When that happens, what do we need? A good, trustworthy company. And Scalahosting has shown that. More than once with me.

I recommend these guys - I started with the shared, and then went up to my own managed.

Fantastic people, good values and character. Keep going please.

And thank you.

- Emil, Stage for Kids Global

2 September 2025
Unprompted review
ScalaHosting logo

Reply from ScalaHosting

Hi Emil,

Thank you so much for taking the time to update your review and share your journey with us. Reading your words truly means a lot. I completely understand how frustrating it can feel when things don’t work as expected, especially when you’re balancing the demands of multiple businesses. I’m really glad we had the chance to step in, work closely with you, and help move things in the right direction.

You’re absolutely right - every service will face challenges at times, but what matters most is how those situations are handled. Knowing that you feel cared for and supported, even during difficult moments, is exactly what we, as a service provider, strive for in every interaction.

It’s been an honor to have you with us since 2018, and we truly value the trust you’ve placed in ScalaHosting throughout the years. Please know that we’ll always be here whenever you need a hand.

Warm regards,
Gabriella

Rated 5 out of 5 stars

Scala hosting is one of the best…

Scala hosting is one of the best hosting comanies
the support team has very good eaperiance and very healpfull
i highly recomment scalahosting

1 September 2025
ScalaHosting logo

Reply from ScalaHosting

Hi there,

Thank you so much for your feedback. I’m really glad to hear that our team’s knowledge and assistance have made a positive difference in your experience. It means a lot to know you feel confident recommending ScalaHosting to others.

We’ll always be here whenever you need support with your hosting services.

Warm regards,
Gabriella

Rated 5 out of 5 stars

Best hosting I had

I've used shared hosting for years, but this is 100x better. And the support is just amazing ,they even install wordpress optimization plugins for me.

29 August 2025
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Reply from ScalaHosting

Hi Michal,

Thank you for sharing your experience. I’m so happy to hear that moving to ScalaHosting made such a difference for you and that our team could go the extra mile by setting up the WordPress optimization plugins. Making sure you feel supported beyond the basics is something we take a lot of pride in.

We’ll be here anytime you need help or guidance as you continue with your new setup.

Warm regards,
Gabriella

Rated 5 out of 5 stars

Fast response and helpful

Fast response as always. Provided detailed info that helped me along the way. Was able to resolve problem swiftly. I really appreciate the supporting staff. Thank you.

28 August 2025
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Reply from ScalaHosting

Hi Mr. Bay,

Thank you for your thoughtful feedback. I’m really glad to hear that the information you received was clear and helpful, and that your issue was taken care of without delay. It’s always important to us at ScalaHosting that you feel supported throughout the process, so it’s wonderful to know that it came through.

Please don’t hesitate to reach out anytime you need assistance — we’ll always be happy to help.

Warm regards,
Gabriella

Rated 5 out of 5 stars

Very good support

27 August 2025
Unprompted review
ScalaHosting logo

Reply from ScalaHosting

Hi Jeong,

Thank you for taking a moment to leave your feedback. I’m really glad to know that the assistance you received met your expectations. Providing reliable help is something we take to heart, and it’s wonderful to hear that reflected in your experience.

Please feel free to reach out anytime you need a hand — we at ScalaHosting are always be happy to help.

Warm regards,
Gabriella

Rated 5 out of 5 stars

ScalaHosting's support is unbelievable

ScalaHosting's support is unbelievable. They are 24 hour, I've never had to wait to talk to someone, and everyone is well trained and able to solve my issues on the first go. Phenomenal.

27 August 2025
ScalaHosting logo

Reply from ScalaHosting

Hi Harry,

Thank you for your kind words. I’m so glad to hear that you’ve consistently had smooth experiences with our support team and that your concerns have been resolved right away. Knowing that you can always reach someone who is ready to help is exactly the kind of experience I want you to have with us.

We truly appreciate your trust in ScalaHosting and look forward to being here whenever you need assistance.

Warm regards,
Gabriella

Rated 5 out of 5 stars

Outstanding Customer Support

Definitely, I consider an outstanding customer support service. Communication was efficient, fast and the agent was kind and respectful. A+

25 August 2025
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Reply from ScalaHosting

Hi Alejandro,

Thank you so much for sharing your experience with ScalaHosting. I’m really happy to hear that the way we handled your request left you with such a positive impression. Making sure our communication is clear and that you always feel treated with care is something we value a lot.

Please don’t hesitate to reach out whenever you need assistance — we’ll be more than glad to help.

Warm regards,
Gabriella

Rated 5 out of 5 stars

Support is the best

Support is the best, no AI bots, documentation is quite good as well.

25 August 2025
Unprompted review
ScalaHosting logo

Reply from ScalaHosting

Hi Kazuo,

Thank you for sharing your feedback. I’m really pleased to hear that you value the support you’ve received and that our documentation has been useful as well. It’s important to us that you always feel you’re getting real, dedicated assistance when you need it.

Please know that we're always here if you need further guidance or have any questions. Thank you for choosing ScalaHosting.

Warm regards,
Gabriella

Rated 5 out of 5 stars

Dimitar responded quickly

Dimitar responded quickly to my problem and offered me many suggestions that helped me get my website back online.

23 August 2025
ScalaHosting logo

Reply from ScalaHosting

Hi James,

Thank you for sharing your experience. I’m so glad to hear that Dimitar was able to assist you promptly and provide the right guidance to get your website running again. It’s always our goal to make sure you feel supported and have clear options when an issue arises.

Please don’t hesitate to reach out anytime you need a hand — we’re always here to help. Thank you for choosing ScalaHosting!

Warm regards,
Gabriella

Rated 5 out of 5 stars

Downtime Handled Professionally and Promptly

Server downtime is inevitable at times, but what really matters is addressing it promptly and keeping clients informed about the cause. A few of my client sites recently went down with a 503 error, and when I contacted Scala, their team responded immediately, resolved the issue within seconds, and clearly explained the reason behind the downtime.

23 August 2025
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Reply from ScalaHosting

Hi Josh,

Thank you for taking the time to share your experience. I completely understand how stressful downtime can feel, especially when client sites are involved. I’m really glad to hear that our team was able to act quickly and provide you with a clear explanation of what happened. Keeping you informed and getting everything back on track as fast as possible is always a priority for us at ScalaHosting.

Please know that we’ll always be here to support you whenever an issue arises.

Warm regards,
Gabriella

Rated 5 out of 5 stars

issue resolved within seconds

issue resolved within seconds, highly appreciated

23 August 2025
ScalaHosting logo

Reply from ScalaHosting

Hi Naeem,

Thank you for sharing your feedback. I’m really pleased to know that we were able to sort things out for you so quickly. It’s always our goal to make sure any concerns are handled without delay so you can get back to focusing on what matters most.

Please don’t hesitate to reach out again anytime you need assistance. Thank you for being part of the ScalaHosting community!

Warm regards,
Gabriella

Rated 5 out of 5 stars

Very supportive crew and prompt with…

Very supportive crew and prompt with responses to problems regarding server or website function.
Still early days but so far the level of service and support are excellent.

23 August 2025
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Reply from ScalaHosting

Hi Peter,

Thank you for your thoughtful feedback. I’m so glad to hear that your early experience with us has been positive and that our team has been able to assist you quickly when needed. It’s important to us that you feel supported with both your server and website, and I’m happy to know we’ve been able to provide that reassurance.

We look forward to continuing to be here for you and support you throughout your hosting journey with ScalaHosting.

Warm regards,
Gabriella

Rated 5 out of 5 stars

one of the best support and good…

one of the best support and good services.
the most important thing in hosting managers is support. my issues got solved in few minutes.
Thank you

23 August 2025
ScalaHosting logo

Reply from ScalaHosting

Hi,

Thank you for your kind words. I’m really glad to know that your concerns were addressed so quickly and that our team was able to give you the assistance you needed. Support is something we at ScalaHosting take very seriously, so it’s wonderful to hear this has been your experience.

Please don’t hesitate to reach out anytime — we're always be happy to help.

Warm regards,
Gabriella

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