Banner for Scent Outlet
Scent Outlet logo
Visit website

Scent Outlet Reviews 

323
•
TrustScore 4.5 out of 5

4.3

Perfume store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 282 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the authentic products, often finding them at excellent prices and appreciating the wide selection available. Many highlight the super fast delivery and efficient service, with orders arriving quickly and well-packaged. People are often delighted with their purchases, even when expecting minor box damage, as the contents are typically in perfect condition. However, some customers also noted issues with product quality, such as receiving items with damaged batch codes or perfumes that were half empty due to leakage. A few other people also felt that there were problems with order fulfillment, including receiving an incorrect size or not receiving all items paid for, and experiencing difficulties with customer service regarding refunds or replacements.

What people talk about most

Product

Clients share positive opinions on product quality and authenticity, often praising the genuine nature of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the super fast and quick... See more

Price

Reviewers consistently express satisfaction with the pricing, often highlighting great deals and discounted... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers reporting that products arrived in... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting quick delivery and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I actually didnt believe i would get the real perfumes but you know what i am shocked and in love. Perfumes do come in damaged boxes but sooo what we need whats inside not the box. I cant wait to get... See more

Rated 5 out of 5 stars

Amazing customer service! Ordered these items yesterday at 5.19pm and received them today at 2.40pm. Order was perfect and I’m very impressed by them. I’d read some reviews that weren’t great but deci... See more

Company replied

Rated 5 out of 5 stars

The products arrived in great condition and very well-packaged. Even the item that was marked as damaged packaging/box did not have that much damage. Great prices and brilliant service. Delivery was a... See more

Rated 5 out of 5 stars

I ordered a couple of scents to slip in as stocking fillers. Understanding the boxes might be damaged I had armed myself with little chiffon gift bags to use instead. I was delighted to find that th... See more

Company details

  1. #88 of 113 best companies in Perfume store
  2. #66 of 84 best companies in Cosmetics and Perfumes Supplier

Written by the company

Scent Outlet is your backstage pass to the planet’s A-list fragrances at fabulous prices if you dont mind a bruised, torn cellophane, incorrect engraving, a dinged corner, a shelf tumbled box.... Retailers ditch ’em, we rescue ’em, the planet breathes easier this way, less waste, and more importantly. . .You bank the savings! This is Fresh-dated stock from the brands you love and brag about, usually damaged on transit and can't be sold at retail so it comes straight to us and we pass on the discount. We've had thousands of buyers over the years, 98.5 % of them positive, grinning ear-to-ear; if you’re the rare frowner and we've made a genuine mistake, we have a full-time customer service support squad to makes it right, fast. Free UK delivery over £40, absolutely no fakes full authenticity guarantee on every product.

Contact info

Your backstage pass to Fragrance

Find the best deals on the biggest brands

4.3

Excellent

TrustScore 4.5 out of 5

323 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(323)

283 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

…refund

ordered perfum out off stock but still took money thought it would be a nightmare trying to get a refund but 3 emails later and i got a refund so well done scent outlet

8 May 2026
Rated 5 out of 5 stars

Great value for the prices

Great value for the prices. I bought some with damaged boxes and there was very little wrong, just a squashed corner. Have bought 7 items and will definitely be buying more. Delivery was very fast too.

10 May 2026
Rated 5 out of 5 stars

Brilliant price

Brilliant price. The only 'imperfection' was cellophane was slightly open, easily fixed with a pinch of tape! Brilliant. Very happy.

8 May 2026
Rated 4 out of 5 stars

I actually didnt believe i would get…

I actually didnt believe i would get the real perfumes but you know what i am shocked and in love. Perfumes do come in damaged boxes but sooo what we need whats inside not the box. I cant wait to get more perfumes at a discounted price.

5 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look