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Scent Outlet Reviews 

323
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers overwhelmingly had a great experience with this company, often praising the authenticity of the products and the excellent prices. Customers were particularly impressed with the super fast delivery and the efficient service, with many receiving their orders quickly and with regular updates. People also appreciated the wide selection of fragrances available, including discontinued items, making it easy to find desired products at a great value. However, some people mentioned issues with product quality and orders, such as receiving items with damaged packaging or bottles that were not full. A few other people also felt that there were problems with incorrect batch codes, receiving the wrong product size, or orders not arriving as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value, often finding genuine luxury... See more

Delivery service

People report positive experiences with delivery service, frequently praising the super fast and quick... See more

Price

Customers consistently report positive experiences with pricing, often finding luxury perfumes and other... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction with the... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I actually didnt believe i would get the real perfumes but you know what i am shocked and in love. Perfumes do come in damaged boxes but sooo what we need whats inside not the box. I cant wait to get... See more

Rated 5 out of 5 stars

Amazing customer service! Ordered these items yesterday at 5.19pm and received them today at 2.40pm. Order was perfect and I’m very impressed by them. I’d read some reviews that weren’t great but deci... See more

Company replied

Rated 5 out of 5 stars

The products arrived in great condition and very well-packaged. Even the item that was marked as damaged packaging/box did not have that much damage. Great prices and brilliant service. Delivery was a... See more

Rated 5 out of 5 stars

I ordered a couple of scents to slip in as stocking fillers. Understanding the boxes might be damaged I had armed myself with little chiffon gift bags to use instead. I was delighted to find that th... See more


Company details

  1. #91 of 114 best companies in Perfume store
  2. #69 of 85 best companies in Cosmetics and Perfumes Supplier

Written by the company

Scent Outlet is your backstage pass to the planet’s A-list fragrances at fabulous prices if you dont mind a bruised, torn cellophane, incorrect engraving, a dinged corner, a shelf tumbled box.... Retailers ditch ’em, we rescue ’em, the planet breathes easier this way, less waste, and more importantly. . .You bank the savings! This is Fresh-dated stock from the brands you love and brag about, usually damaged on transit and can't be sold at retail so it comes straight to us and we pass on the discount. We've had thousands of buyers over the years, 98.5 % of them positive, grinning ear-to-ear; if you’re the rare frowner and we've made a genuine mistake, we have a full-time customer service support squad to makes it right, fast. Free UK delivery over £40, absolutely no fakes full authenticity guarantee on every product.


Contact info

Your backstage pass to Fragrance

Find the best deals on the biggest brands

4.3

Excellent

TrustScore 4.5 out of 5

323 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(323)

283 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid this company

Avoid this company, sent out a visibly disgusting unusable child’s fragrance. I email them with clear images showing how disgusting it is with floating bits and liquid being extremely cloudy and they request I return it, having me print off an invoice? Not sure why.. pay for packaging to send back in, all for the sake of a £5 child’s fragrance. Keep the money you lot clearly need it.. they clearly don’t quality check their stuff prior to shipping. Going off a 3rd of their reviews it all seems to be a similar theme, please don’t put any money into these scumbags pockets.

EDIT:

The other fragrance which I’d ordered must also be out of date as well as it stinks of cat urine. Please don’t buy anything from these lot save yourselves the hassle.

7 May 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. They scammed me. They took the advance payment for my project before even testing the product. I didn’t like the product as the quality was so bad. They refused to refund the remaining payments and did not even respond to any emails, calls or texts.
You guys are scammers.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Extremely Poor Customer Service

I bought 2 bottles of perfume, one was fine but the other one was broken. When I opened the box the lid was off the Jimmy Choo bottle. Tried to put lid on but it would not stay on and spray. Tried for a week to get a prepaid label to return faulty goods but still nothing. Several emails sent and 2 customer service replies asking for a video and pics which I sent. Resent pics as they said original pics were blurry (which was rubbish).Said I would contact ombudsman and lawyer, still no label. Would not buy from again. Very poor customer service. Still waiting for a return label and refund of £30.

22 April 2026
Rated 5 out of 5 stars

Brilliant service

Brilliant service. I was looking for a specific fragrance that cost £75 for 50ml. I ordered a bottle from scent outlet for £80 for 125ml bottle and a cheap CK daily spray for £8. All well protected and delivered very quickly. I think it was about two days later. I will get my fragrances from scent outlet from now on.

25 March 2026
Rated 5 out of 5 stars

Great Choice of Perfumes

This company offers a great way of getting perfumes and toiletries at discount prices, simply because their boxes or packaging have been damaged. I really like this way of shopping, simply because it cuts down on unnecessary waste. I’ve found a few good bargains on their website, and sometimes the damage to the boxes is hardly noticeable. Other times, the packaging is so damaged that you have to throw it away, so it’s a bit hit or miss, but the contents are always in perfect condition. I’ve also tried new perfumes because they were so discounted, it was worth the risk. I would highly recommend trying this company, and they also give excellent service. Orders are dispatched quickly and arrive on or before the delivery date stated. Best of all, they are packed in cardboard, not a plastic bag in sight!

25 March 2026
Rated 1 out of 5 stars

Customer service

Customer services make it so hard to get a refund when you haven't received all the items I ordered especially when I gave them the proof they asked for. It's hard work it's still not resolved after nearly two weeks

27 March 2026
Rated 1 out of 5 stars

Very poor

Very poor. I ordered 3 perfumes and paid 24 hours delivery on Friday but delivery on Monday. I asked them to retune as I did not needed anymore because it delivered late. They asked me to post on track and sign delivery which cost me £14. It delivered next day but they still saying they not received and keep asking me my order postage detail in response of my every mail. I sent them about 20 emails and getting same reply every time. Worse customer service experience. Finger cross for my refund.Never recommend

20 March 2026
Rated 5 out of 5 stars

Absolutely fabulous company

Absolutely fabulous company! Incredible prices! Cannot be beaten anywhere! 100% authentic perfumes! First class service and lighting fast delivery. Very highly recommend. Thank you

9 November 2025

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