I actually didnt believe i would get the real perfumes but you know what i am shocked and in love. Perfumes do come in damaged boxes but sooo what we need whats inside not the box. I cant wait to get... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing customer service! Ordered these items yesterday at 5.19pm and received them today at 2.40pm. Order was perfect and I’m very impressed by them. I’d read some reviews that weren’t great but deci... See more
Company replied
The products arrived in great condition and very well-packaged. Even the item that was marked as damaged packaging/box did not have that much damage. Great prices and brilliant service. Delivery was a... See more
I ordered a couple of scents to slip in as stocking fillers. Understanding the boxes might be damaged I had armed myself with little chiffon gift bags to use instead. I was delighted to find that th... See more
Company details
- #88 of 113 best companies in Perfume store
- #66 of 84 best companies in Cosmetics and Perfumes Supplier
Written by the company
Scent Outlet is your backstage pass to the planet’s A-list fragrances at fabulous prices if you dont mind a bruised, torn cellophane, incorrect engraving, a dinged corner, a shelf tumbled box.... Retailers ditch ’em, we rescue ’em, the planet breathes easier this way, less waste, and more importantly. . .You bank the savings! This is Fresh-dated stock from the brands you love and brag about, usually damaged on transit and can't be sold at retail so it comes straight to us and we pass on the discount. We've had thousands of buyers over the years, 98.5 % of them positive, grinning ear-to-ear; if you’re the rare frowner and we've made a genuine mistake, we have a full-time customer service support squad to makes it right, fast. Free UK delivery over £40, absolutely no fakes full authenticity guarantee on every product.
Contact info
Fragrance quarters, Trafford Park, Manchester, M17 1LE, Manchester, United Kingdom
- 0161 541 8000
- CustomerService@scent-outlet.com
- www.scent-outlet.com
Your backstage pass to Fragrance
4.3
Excellent
323 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always Great Service
Always Great Service and Products, will always try this site first to see if they have what I want
22 January 2026
Very pleased with all that I ordered…
Very pleased with all that I ordered great value for money
27 January 2026
Would definitely recommend
Delivery exceptional. I was expecting items to be quite battered but one item was perfect and the other only slightly worn.
Brilliant way to sample different perfumes,at these prices.
26 January 2026
Excellent choice of stock
Excellent choice of stock, great prices and fast delivery. Me. my wife and sone very happy.
18 January 2026
Fine if you dont have any issues
Received the perfumes I ordered and happy with most. They weren't packaged very well and one bottle had come out of the packaging completely. The delivery company had attempted to put the bottle back in and tape up the cardboard packaging. The box for the perfume was damaged (which I expected) but the actual perfume was half empty. Contacted customer services who asked for photos, no response, sent photos again, no response. So, a bargain if you get a full bottle of perfume. Customer service very poor.
3 January 2026
Great !!
Great choice of products, very sensible prices, easy browse to purchase.
Well packaged, fast delivery too !!
17 January 2026
First order as a trial (to see how…
First order as a trial (to see how goods arrived for myself) and one of the items seemed faultless, wrapped in cellophane and no box damage. Maybe I was just lucky. Delivered promptly. Will order again in the future. Thank you.
8 January 2026
Efficiency
Efficiency and price!The delivery was super quick!This is the second time I have used this firm.I am a happy customer!!
7 January 2026
I ordered 4 scents
I ordered 4 scents , but only received 3. When I asked about the remaining perfume ,I was asked to send pictures of the perfumes, outer packaging and invoice. I had already disposed of the outer box, and one of the scents boxes, but showed photos of the 3 perfumes received and the invoice they had sent with it. It clearly showed only 3 scents had been packed. The company then asked for a copy of the order no . Which I only have descriptions which I copied and sent. I'm still waiting . The cost was only 3 pound , but its the principal . Lot of obstacles . And needless. Just send out the missing product , that's all I asked.
8 January 2026
My order was fine until I received it…
My order was fine until I received it with one item missing. Customer service asked for more information, that i provided. No response back from them.
14 January 2026
The products arrived in great condition…
The products arrived in great condition and very well-packaged. Even the item that was marked as damaged packaging/box did not have that much damage. Great prices and brilliant service. Delivery was also very quick and updates were provided regularly.
30 December 2025
They have great products
They have great products. The service was excellent, they kept me informed all the way to delivery. Will be using them again ang recommending to my friends.
12 January 2026
Good price
Came quickly. Very good price. Good condition package. Daughter was thrilled
11 January 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.