I actually didnt believe i would get the real perfumes but you know what i am shocked and in love. Perfumes do come in damaged boxes but sooo what we need whats inside not the box. I cant wait to get... See more
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Review summary
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Amazing customer service! Ordered these items yesterday at 5.19pm and received them today at 2.40pm. Order was perfect and I’m very impressed by them. I’d read some reviews that weren’t great but deci... See more
Company replied
The products arrived in great condition and very well-packaged. Even the item that was marked as damaged packaging/box did not have that much damage. Great prices and brilliant service. Delivery was a... See more
I ordered a couple of scents to slip in as stocking fillers. Understanding the boxes might be damaged I had armed myself with little chiffon gift bags to use instead. I was delighted to find that th... See more
Company details
- #88 of 113 best companies in Perfume store
- #66 of 84 best companies in Cosmetics and Perfumes Supplier
Written by the company
Scent Outlet is your backstage pass to the planet’s A-list fragrances at fabulous prices if you dont mind a bruised, torn cellophane, incorrect engraving, a dinged corner, a shelf tumbled box.... Retailers ditch ’em, we rescue ’em, the planet breathes easier this way, less waste, and more importantly. . .You bank the savings! This is Fresh-dated stock from the brands you love and brag about, usually damaged on transit and can't be sold at retail so it comes straight to us and we pass on the discount. We've had thousands of buyers over the years, 98.5 % of them positive, grinning ear-to-ear; if you’re the rare frowner and we've made a genuine mistake, we have a full-time customer service support squad to makes it right, fast. Free UK delivery over £40, absolutely no fakes full authenticity guarantee on every product.
Contact info
Fragrance quarters, Trafford Park, Manchester, M17 1LE, Manchester, United Kingdom
- 0161 541 8000
- CustomerService@scent-outlet.com
- www.scent-outlet.com
Your backstage pass to Fragrance
4.3
Excellent
323 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically replies within 1 week
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Horrendous experience
Horrendous experience. Ordered item on 17th March and not yet received it. Get told its with Royal Mail? Not even refunding my money
Do not order from them
17 March 2026
Affordable top quality
Why pay ridiculous prices when you can get them on here for less ! Basiclly some boxes are damaged but you throw them away anyway. Won't go no where else and has loads offers on
15 January 2026
The perfumes are so cheap and the…
The perfumes are so cheap and the delivery is so fast no issues at all
17 March 2026
I got my perfume at great price and…
I got my perfume at great price and delivery was very fast the boxes were not that bad only one didnt have the plastic the other one was good as new.
15 March 2026
Amazing prices very happy
13 March 2026
Fast
Very happy with my perfume for a great price. The service was very quick.Not a lover of the web site trying to find what you want over all the site can be abit off putting.
10 March 2026
Good seller items as described
Good company to buy from. Products as described delivered within 48 hours
1 March 2026
Excellent quality products
Excellent quality products, packaging overall good and much cheaper than purchasing from other online stores, will definitely use again
7 January 2026
Rare & old stock scents at a snip.
Beckham Beyond had been discontinued some years ago, yet was best shower gel ever.
Scent Outlet carry old stock of some of our favourite smells of yesteryear. It's brilliant.
30 January 2026
Very pleased with the fragrance I…
Very pleased with the fragrance I bought from here and was a great saving
Damage to the cellophane wrap but the box etc was in perfect condition
Will definitely buy from here again
30 January 2026
lemon aftershave.very refreshing @ good…
lemon aftershave.very refreshing @ good price.
22 January 2026
Initial order and pricing was good, terrible support when there was an issue
The initial order and pricing was good, unfortunately one item was faulty, not just a damaged box, the scent would not pump /spray.
Initially I was hopeful the service would be good, I contacted them, was asked for a video so they could understand, then was sent a return label.
Then the issue started - the item was received according to the tracking, I was not contacted, after a few days I messaged, and have been back and forth asked when the return was received, asked for my order number , asked for which item was returned, over and over again, then I get a feedback , I report this issue not resolved, I get a similar question, What's the order number, when was it returned, delaying tactics, never being told if I'm expecting a replacement or a refund, it is still ongoing when the return was received by them 4 weeks ago.
30 December 2025
Unprompted review
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