SCG South West Reviews 

392
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 182 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their exceptional knowledge, professionalism, and helpfulness, often going above and beyond to ensure customer satisfaction. Customers frequently highlight the excellent service, noting that team members are patient, accommodating, and provide clear explanations, making complex processes easy to understand. People appreciate the quick response times and effective communication, leading to prompt issue resolution and a hassle-free user experience. Many consumers describe the overall service as a "breath of fresh air," with seamless transitions, trouble-free installations, and intuitive systems that minimize disruption.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, helpfulness, and... See more

Response time

Clients share positive opinions on response time, with many reviewers praising the promptness and efficiency... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism,... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Liz from SGC, was polite, friendly, and knew her job very well. She was very good at explaining things and also patient, with much more time spent on detail than we expected, to ensure our new phone... See more

Rated 5 out of 5 stars

Had issues accessing Networks/Non Microsoft Apps following an upgrade on computer. Same day response on a ticket and contacted shortly after initial request. All done and complete within 10-15 mins... See more

Rated 5 out of 5 stars

Liz was excellent from start to finish. She clearly explained everything and carried out the work efficiently and professionally. She installed new network ports and a communications cabinet in ou... See more

Rated 5 out of 5 stars

Definately the knowledge and friendliness of the Engineers. Nothing is ever to much trouble for them to sort and they are always calm which makes me feel so much better. Especially David Britten, he... See more


Company details

  1. #12 of 97 best companies in Telecommunications service provider

Written by the company

Our company has been bringing people and technology together to facilitate and improve the way that we communicate for over 60 years. The changes have been both subtle and extraordinary, but they always come back to reducing the delay in sending and receiving vital messages. We have continually evolved better applications for these communications to be handled and made sense of, leading to new and exciting ways of communicating and collaborating.


Contact info

4.9

Excellent

TrustScore 5 out of 5

392 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(392)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, transition and setup of our new phone system was easy with very few problems. would no hesitate in recommending SCG! Thanks Rachel and the team for your hard work.

26 May 2026
Unprompted review
Rated 4 out of 5 stars

Responses.

Responses.

The team member I was speaking with did exactly what he said he would do. He also responded within a short period of time and spoke with confidence and understanding. The whole of the situation wasn't resolved at this point, but the ground work has been set and we're moving forward.

19 May 2026
Rated 5 out of 5 stars

Andy

Andy has been dealing with our telephone queries for a number of years. He deals with the requests promptly, he is reliable and if we have any further concerns/questions he is happy to help.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

LIZ - tech assitance

Liz very quickly sorted out printing issue which had been driving me crazy for a week! Always fast, efficient, friendly and good at explaining things to someone of limited technical ability! Always relieved to hear that she will be the one to get in touch with us. Many thanks once again.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed by the service I was…

Very impressed by the service I was given throughout the process of obtaining my new phone. The staff were very impressive with information throughout from buying and to the after care of my new iPhone 17. Emma and Oliver have gone above and beyond in making sure I am happy with my phone.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

We are increasingly using SCG as the customer service and work on site is excellent.
Tim the engineer overcame several issues and dealt directly with our office to successfully install an essential lift alarm system. Fantastic work, thank you.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased

Very pleased with our dealings with SCG. Getting this project over the line has been slow and there have been bumps in the road with our previous supplier but SCG have been patient and have helped the whole way through. Having taken on the task of porting us over, they have kept us fully informed at each stage. We now have our new system installed and we are really pleased with it. It is simple and intuitive. The installation was trouble free and the training was good. Very pleased.

23 April 2026
Unprompted review

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