SCG South West Reviews 

395
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, helpful, and professional, often going above and beyond to ensure satisfaction. People frequently highlight the excellent service, noting the efficiency of installations and the smooth handling of various issues. The team's patience and dedication in explaining systems and resolving complex problems are also widely commended. Reviewers appreciate the quick response times and clear communication throughout their interactions. Many found the overall user experience effortless and trouble-free, with processes like number ports and system setups handled flawlessly. This consistent support and proactive approach contribute to a highly positive and reliable service.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness, professionalism, and... See more

Response time

Customers consistently note positive experiences with response times, with many praising the prompt and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

User experience

Users describe positive interactions with user experience, often highlighting the helpfulness and patience of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ref: 3275175 Liz, was incredibly knowlegeable and helpful in installing our telephones. She spent time explaining how to use them and ensured the new broadband connection was working. She has offer... See more

Rated 5 out of 5 stars

Liz from SGC, was polite, friendly, and knew her job very well. She was very good at explaining things and also patient, with much more time spent on detail than we expected, to ensure our new phone... See more

Rated 5 out of 5 stars

Had issues accessing Networks/Non Microsoft Apps following an upgrade on computer. Same day response on a ticket and contacted shortly after initial request. All done and complete within 10-15 mins... See more

Rated 5 out of 5 stars

Liz was excellent from start to finish. She clearly explained everything and carried out the work efficiently and professionally. She installed new network ports and a communications cabinet in ou... See more


Company details

  1. #12 of 97 best companies in Telecommunications service provider

Written by the company

Our company has been bringing people and technology together to facilitate and improve the way that we communicate for over 60 years. The changes have been both subtle and extraordinary, but they always come back to reducing the delay in sending and receiving vital messages. We have continually evolved better applications for these communications to be handled and made sense of, leading to new and exciting ways of communicating and collaborating.


Contact info

4.9

Excellent

TrustScore 5 out of 5

395 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(395)

168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased

Very pleased with our dealings with SCG. Getting this project over the line has been slow and there have been bumps in the road with our previous supplier but SCG have been patient and have helped the whole way through. Having taken on the task of porting us over, they have kept us fully informed at each stage. We now have our new system installed and we are really pleased with it. It is simple and intuitive. The installation was trouble free and the training was good. Very pleased.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

great service

Gareth our SCG telecoms engineer quickly updated our voicemail message and overall call routing, first time without issues - a great service.

24 April 2026
Rated 5 out of 5 stars

New phone system installation

We have had a new Evonex system installed.
Archie came to site to set up and oversee everything and despite quite a lot of programming hurdles encountered and many questions, he worked through in a calm and reassuring manner.
He has been on hand since for any queries.
Harvey also deserves a mention as he has managed the project and kept me updated throughout.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Training on our Evonex system

Liz provided excellent training on the Evonex phone system. She was knowledgeable, patient, and went the extra mile by showing us additional features we weren't aware of. She was highly professional throughout and even booked a follow-up call to check how we were getting on.

16 April 2026
Rated 4 out of 5 stars

Very helpful and knowledgeable team

Very helpful and knowledgeable project team; while implementing the Evonex telephony system within my company I felt supported throughout the whole process. Response times could be slow at times, but usually fairly quick to get back once chased.

17 April 2026
Rated 5 out of 5 stars

Evonex Install

Had a new phone service installed at our office.

Rachel helped ensure everything was prepped before install, ensuring our needs were understood and met.

Tim was great on the day, ensuring all issues were resolved as they arose and making the team feel at ease during the transition.

The whole process was smooth, and so far there have been no issues.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Can't complain about that service.

I noticed the Internet wasn't working so, phoned SCG. Amir said a problem had been reported & they would contact me as soon as there was an update. I put the phone down & the green light came on! Can't complain about that service!

6 March 2026
Rated 5 out of 5 stars

Great Service!

Great, speedy and efficient service from Gareth. Issue identified and dealt with all within 24 hours, friendly and clear communication. Can't fault it at all.

24 February 2026

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