Schmiedmann Danmark Reviews 

554
•
TrustScore 3.5 out of 5

3.7

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Rated 3 out of 5 stars

They've charged me a shipping fee after placing a 350 Euro order citing changing policies (the free shipping police was changed couple days after my order). After I've paid the fee my order was s... See more

Company replied

Rated 5 out of 5 stars

Workshop: it is usually quite busy, but the service offered by Schmiedmann is superb, so all things considered worth the wait. They are very helpful in their Odense workshop with wide expertise of m... See more

Rated 5 out of 5 stars

I have received reply for my order since month ago , where said that it was canceled. This is no professional way to do , for such a great named company. Upd. I have received enough explanations fr... See more

Company replied

Rated 2 out of 5 stars

Ordered Euro spec tail lights for my E36 in the US on April 25th. Today, almost a month later, I get an email saying I need to pay more for shipping because their site is incomplete and didn't calcula... See more

Company replied

Company details

  1. Auto parts shop

Written by the company

Schmiedmann - Salg af autoudstyr og tilbehør. Specialist indenfor BMW & MINI og tilbyder reservedele, styling og tuning samt ophug. Schmiedmann tilbyder adgang til vores reservedelslager, som indeholder over 500.000 individuelle produkter. Vi har alt i BMW dele, lige fra klips til møtrikker til fælge og dæk, spoiler og lygter


Contact info

3.7

Average

TrustScore 3.5 out of 5

554 reviews

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Replied to 93% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(554)

47 reviews in the last 12 months

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Rated 1 out of 5 stars

This place is a scam

This place is a scam. Have been trying to return headlights because they didn’t work for over 4 months and they dodge my calls and emails. The one time they gave me an address to send back to, they refused to accept the delivery so now I’m out 160.00 for shipping. That plus the cost of the headlights totals over $600.00 that I’ve lost over all of this. Do not buy from these people.

10 July 2019
Unprompted review
Schmiedmann Danmark logo

Reply from Schmiedmann Danmark

Dear Jake,

I have spoken to our stock manager we haven´t received the headlamps back so we have naturally not been able to refund you yet. It don´t make any sense to me that we should have refused to accept your parcel unless it has arrived damaged or cash on delivery- do you have any details regarding this?,

About not being able to get any responce from us which e-mail address did you write to? and which telephone number did you call? we just have came back from our summer holidays this Monday the 29th of July but besides these 3 weeks (28/29/30) we are always available and even during our summer holidays our other Danish department had open so I am a bit confused and surprised about what you write.
But let´s get this matter solved as quick as possible please send me the tracking number for the headlights you send us.
You can write me directly at martin@schmiedmann.com

I am very sorry for any inconvenience we might have caused you

Best regards Martin Thorup Andresen / CEO Schmiedmann Odense A/S

Rated 2 out of 5 stars

Delivery dates are always fraudulently stated

I have experienced this with Schmiedmann before as well. You pay for the part but you never get the part on time. You end up paying for the parts shipment and PayPal costs; but when you cancel they only get the parts cost back. Why can't they give a long stop date for delivery after checking with BMW???

14 March 2017
Unprompted review
Schmiedmann Danmark logo

Reply from Schmiedmann Danmark

Dear Mr. Desai.

I am very sorry that you had an bad experience dealing with our company - and I want to investigate what happend.
Unfortunately I wasn´t able to find any customer in our system with your name? - did you order in another name?
About the PayPal costs - if you decide to cancel an order that you have chosen to pay by PayPal, we cannot refund you the Paypal costs because we did also not charge you for this service - this service is something PayPal offers and charges for.

But please let me have som further details so I can find out why it took too long to deliver your order,- and maybe we can find a way make up for it again, Best regards Martin Thorup Andresen / Schmiedmann Odense A/S

Rated 5 out of 5 stars

Fast shipping - Cheap Parts

My water pump died on my BMW 335i N54 engine and after a crazy qoute from BMW i got the parts much cheaper from this company. After 4 hours at a mechanic all worked again at half the price of BMW. Great service and delivery 24 hours after shipping.

31 October 2016
Unprompted review
Rated 5 out of 5 stars

Excellent

A very helpful company. Quality products and super fast delivery, I will certainly use again and tell my friends to use them!

24 August 2016
Unprompted review
Rated 5 out of 5 stars

#1 BM Parts ..... WORLDWIDE

Only place to go for my BMW M5 parts. ANDREW is the man, wow does he know his stuff too!! Parts here in NZ are so expensive, I dont mind the dealer installing everything, I just refuse to pay NZ DEALER rates. First
purchased brakes and pads and then a short time after I purchased more
parts. Thanks AM and thanks SCHMIEDMANN

30 June 2016
Unprompted review
Rated 5 out of 5 stars

reservedels køb

Best place to buy parts in Denmark, can't beat the prices anywhere else. Some might give you similar prices, but the quality will be lower. This guys have quality and good prices.
I've ordered a lot from them and always delivered the next day (even if ordered a little late), always all the parts and always remarkable quality.
Shipping is a little expensive, especially for parts under 2kg, and sometimes small things are out of stock and have to order them from other places. But I know the shipping price from the beginning and I the important stuff (brakes, shocks, gaskets) are top quality, sometimes the only difference between those parts and original ones is the BMW logo :D
Had also ordered some wrong parts and they agreed to take them back at no cost and to replace defective parts, no question asked.
Thank you guys.

16 March 2015
Unprompted review
Rated 5 out of 5 stars

GREAT SERVICE

Great service.Pierre took my order and made sure the part got to me in the States.I will be doing bussiness with them again. Sean S.

Great service.Pierre tog min ordre og sørget for del kom til mig i States.I vil gøre bussiness med dem igen. Sean S.

5 December 2014
Unprompted review
Rated 5 out of 5 stars

Perfect service!!!

Got my second package from schmiedmann and it's not the last one) The way it's packed inside it's like you're opening a birthday gift) Love you guys! Keep it up! Sergey.

3 March 2014
Unprompted review
Rated 5 out of 5 stars

Thank you Schmiedmann! You are awesome!

Schmiedmann is the best place for any BMW in the world. Really great service! Cheap prices and quality parts. I am very happy that I have the chance to order from your online shop. Thank you for the fast delivery of the parts.

Best regards
Ivo Belyasin

22 October 2013
Unprompted review
Rated 5 out of 5 stars

For BMW lovers!

They have excellent service. Fast deliveries, and quality material.
If you owns a BMW, here is the solution to buy what you need or what you want.
Well done Soren Rasmussen. :-)

21 September 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic BMW supplier

Excellent parts, Excellent price and Excellent service. If you are looking for BMW parts, these guys are great. Parts were delivered to Australia in just over a week at a far less cost then getting them from the US.
Thank you Schmiedmann
Regards
Frank

12 September 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service. Fast delivery overseas. Excellent prices

I am delighted with Schmiedmann's service.
Any questions that I have asked via email, have been answered promptly and completely.
I ordered 2 BMW parts via their excellent online web store and FedEx delivered the parcel to my door in Melbourne, Australia less than 1 week later. I think that is exceptional service, particularly from the other side of the world.
The prices I paid for the parts are 1/3 of the price I would have had to pay BMW here in Australia.
Keep up the great work.

15 February 2013
Unprompted review
Rated 5 out of 5 stars

Excellent parts inventory and prompt service

Greetings from Sydney, Australia!
(I do not speak Danish, sorry readers!)

I have dealt with Schmiedmann over the past few years and have not been disappointed. The shipping rate and delivery is very competitive and orders are shipped via FedEx. This ensures a speedy delivery with tracking and deliveries are made within the week.

The inventory system is endless and has never failed on me. In terms of the automated online system, where most orders are handled, it is very accurate and does a very good job in quoting and estimating final costs associated with the purchase. The system provides an array of payment options available, from the budget conscious customer to direct card/paypal payments.

Customers are also notified earlier in the day once the order has been finalized and awaiting the shipping company to continue the rest of the process.

Being an online system and how amazingly efficient it is, I have never had to deal with an actual person. However, I had a question about a particular part and gave their Odense office a call. Throughout the number of occasions, I have called, staff were very helpful and eager to assist with any questions or enquiries. In particular, Andrew, who has assisted both over the phone and via email. Based on my experience, he is a diligent employee who always goes out of his way to look after customers with any issues or questions that may arise.

If you are after the best prices, coupled with great service - look no further.

3 December 2012
Unprompted review
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