SCOOTER CENTER GmbH Reviews 

1,653
•
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Extremely pleased with both the service and part from the Scooter Center. The part is exactly as described. Postage was fast. They kept in contact and answered all my questions promptly. They are v... See more

Rated 5 out of 5 stars

Ordered new leg shield metal for my VNA, not fitted it yet, but initial measurements compared to original are spot on. Very impressed with delivery times, Germany to UK in 3days, very we'll packaged,... See more

Rated 5 out of 5 stars

A full range of quality Vespa parts available with excellent 3D viewing to aid selection. Very reasonable prices and super prompt, low cost EU wide delivery. IMHO Scooter Center website is easier... See more

Rated 1 out of 5 stars

Zero communication, held an order for 5 days (£1,700 value) while waiting for an out of stock part to come in (small plastic washer £3 value).... original order was 18th November, they finally dispat... See more

Company details

  1. Motor scooter dealer

Written by the company

1992 haben die Freunde Oliver und Ulf aus Ihrer Leidenschaft für italienische Motorroller das Scooter-Center gegründet. Inzwischen auf 45 Mitarbeiter gewachsen, sind Vespa und Lambretta die Stützpfeiler des weltweiten Geschäfts. Auch für Automatikroller bietet das Scooter-Center eine schier unendliche Auswahl. Über 40.000 verschiedene Teile auf Lager, mit DHL, UPS und DPD beim Kunden am nächsten Tag. Mit bgm sucht und entwickelt das Scooter-Center seit über 20 Jahren völlig neue Wege und legt dabei Wert auf allerbeste Verarbeitung und Materialien. Das Scooter-Center möchte Dich von seiner Kompetenz und und seinem erstklassigen Service und Produkten überzeugen: besuche den Shop in Bergheim-Glessen oder unter scooter-center(dot)com


Contact info

3.9

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,653)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great service and outstanding delivery

Over the last few months I have been assembling the bits and pieces for my Li 150 S3 - having to get bits and pieces from all over the place. Many suppliers so far have charged postage on individual items and not discounted for combined postage even when the items have been small and can fit into single small package. In cases the postage has been considerable - like £24 for a handful of gaskets etc that fitted into the same small size padded envelope with a £8 post office charge.
Some times you have to go with this because a supplier has the part that you need. No choice because you can't find the part elsewhere.
Recently I found The Scooter Center whilst trawling for a part. On the Scooter Center's website I found other parts as well - so I ended up buying about 20 other items as well and the total postage was €5.00 ( and that include rear lights a horncast etc. Unbelievable! What's more they sent them by an internationally well known courier (UPS in this case)- and they arrived to me in Spain in 6 days - which let me tell you for Spain this is great. I usually buy from the UK and delivery can sometimes take 14 days for national postal services and 10 days for parcels.
Lastly the prices are pretty good as well ....

So - well done Scooter Center.

14 May 2016
Unprompted review
Rated 5 out of 5 stars

superb service

excellent service, very fast delivery. ordered goods from uk on the sunday and goods arrived on the wednesday.

9 October 2014
Unprompted review
Rated 2 out of 5 stars

Good products poor service

They literally lost it. My package that is! Having posted it to the incorrect address they could not have tried less hard to solve the problem they had created. This was the first time for a while I'd used scooter centre having spent $000s with SIP in the mean time. I think it says it all that I've just received a $800 order from SIP as I just don't trust the Scooter Centre to get the international postage correct. Their loss.I'm in Australia and have spoken to a number of fellow scooter it's who have also had delivery problems and for this reason steer away from a Scooter Centre, in my own recent experience it took over 6 weeks for the goods to finally arrived and only then after I'd requested an Australia post search. I live in WA and the address on the pack said NSW Tasmania!!

7 October 2014
Unprompted review
SCOOTER CENTER GmbH logo

Reply from SCOOTER CENTER GmbH

Dear Andy,
Excuse the problem that you and your friends have with the delivery. For a short period we had Problems with DHL regarding the Postcode and Territory Code in Australia.
Unfortunately your delivery seems to be shipped in this period. The problems are now cleared and it would be a compliment if you can test us again.
Our prices and parts are the best you can get in Germany and it would be nice if you do not punish us for a fault of the shipping company. All parts that are green in our shop leave ON THE SAME DAY our warehouse. I will be shure that you will be satisfied. Thank you.

Rated 5 out of 5 stars

first class service

the build qualitly of the clutch looks very impressive and ready to fit when you get it ... when you get it. the clutch unit is in a sealed plastic bag inside a box.. there is no need to soak the clutch plates as they are pre-oiled.. its just a matter of taking the clutch unit out of the plastic bag and fitting the unit to your engine...its so simple........

6 October 2014
Unprompted review
Rated 4 out of 5 stars

All perfect

The products good and on time it,s very recomendable and in the future i,ll buy something else

6 October 2014
Unprompted review
Rated 5 out of 5 stars

Parts Deliverey

parts ordered by 2 pm on Wednesday afternoon and delivered 8.30 am on Friday scooter back with customer at 12 noon great service.

1 October 2014
Unprompted review
Rated 5 out of 5 stars

Mint products delivered fast.

Excellent products, great communication, fast delivery and good value shipping charges. This my fourth purchase from scooter center and it's been perfect every time.

26 September 2014
Unprompted review
Rated 5 out of 5 stars

BigBox Auspuff arrived quickly

Purchased the BGM BigBox exhaust to replace the original one on my 1981 P200e. Communication and transaction went well. Component arrived from Germany to California quickly and painlessly. Looking forward to the install and experience of this pipe!

26 September 2014
Unprompted review
Rated 5 out of 5 stars

EXcellent first class service

had to buy a shock for my vespa after my new shock supplied by another suplier had to be returned.i checked out scooter centres website and bought a new item within minutes easy and very straight forward transcation.i will be using scooter centre again and very soon.great service from start to finish.

25 September 2014
Unprompted review
Rated 5 out of 5 stars

100% advisable

Referencia of the part are correct fully.
Parts are original
Shipment fast at least to Spain
Personal attendance and quick response
Liable and reputable company

25 September 2014
Unprompted review
Rated 2 out of 5 stars

Not good

Placed my order on 8 September hasn't arrived as at 25 September. Can't ride until it arrives :(

25 September 2014
Unprompted review
Rated 5 out of 5 stars

B I G H A P P i N E S S

I am very satisfied about shopping with scooter center,thanks to you for excellent parts and very fast and cheap shipping,with best regards, maurizio

18 September 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look