My nerves quickly disappeared as Natalia came on the line and immediately put me at my ease. She guided through all the steps clearly and gave me time to understand everything. I was most reassured an... See more
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Scottish Widows - the financial planning provider who calmly, expertly and with care, helps customers benefit today from planning for tomorrow.
69 Morrison Street, EH3 8BW, Edinburgh, United Kingdom
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Very friendly and knowledgeable lady. Fast and efficient response, very happy. Thank you

Reply from Scottish Widows
All info at the touch of a button

Reply from Scottish Widows
The customer service lady was excellent, she went through all the information needed for me.
Give this lady a medal.

Reply from Scottish Widows
Anthony was great very quick efficient and very friendly thank you!

Reply from Scottish Widows
The staff are really good , they explain everthing clearaly. But hole thing is drawn out far to long on the telephone. Have delt with other companys ,just as good but done in a fraction of the time.

Reply from Scottish Widows
They try hard but their system is often over-complicated

Reply from Scottish Widows
Very professional and friendly approach from the person that I spoke to. Easy to get through and call answered promptly.

Reply from Scottish Widows
I called to enquire about my pension drawdown. The call was answered in a timely manner, the advice given was clear and precise. The Staff at Scottish Widows was very respectful and helpful. I was very happy at the outcome and advice.

Reply from Scottish Widows
Spoke to the team yesterday to arrange my tax free cash payment, really helpful and a well organised process. Couldn’t fault the advisor I spoke to in anyway.

Reply from Scottish Widows
The person I spoke to was very helpful, kind and patient.

Reply from Scottish Widows
Customer agent was extremely friendly, knowledgeable and helpful. Thank you so much

Reply from Scottish Widows
Rhys has been very patient while talking to me and explained each and everything in detail. Very professional and competent.

Reply from Scottish Widows
Very professional service as always - help provided and questions answered quickly and efficiently

Reply from Scottish Widows
Both Scottish Widows and Aegon were quick and effective at transferring my pension out from Aegon to Scottish Widows. I just gave Scottish Widows the details and they handled it.

Reply from Scottish Widows
Very quick to respond to calls.very polite and friendly.
Affiant.

Reply from Scottish Widows
Graham the advisor I spoke to was very informative Knowledgable and helpful

Reply from Scottish Widows
I spoke to a gentleman called Joe (may have got the name wrong sorry). I can honestly say he was so caring and understanding. He was professional and kind. He listened and was very patient with my needs. Fantastic service. Thank you

Reply from Scottish Widows
He explained everything clearly, also just a phone call away

Reply from Scottish Widows
The telephone discussion was clear and professional. Outstanding customer service

Reply from Scottish Widows
Easy to get through to right team with minimal waiting time.
Both staff members I spoke to regarding my request were polite and helpful making the process very quick and easy.

Reply from Scottish Widows
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