Scottish Widows  Reviews 

17,647
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 8,124 reviews, reviewers overwhelmingly had a great experience with this company and share positive feedback about their support. Customers frequently praise the dedicated staff for being exceptionally polite, professional, and knowledgeable throughout every single step of the financial process. Consumers truly appreciate the clear, detailed explanations and patient guidance provided by expert advisors during their helpful telephone conversations. However, some people mentioned that phone lines can occasionally become very busy, resulting in frustratingly long waiting times before speaking to someone. Others also noted that navigating through the initial automated phone system felt quite difficult and annoying before finally connecting with an advisor.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising knowledgeable and professional advisors... See more

Customer service

Customers consistently note positive experiences with customer service, frequently praising advisors for... See more

Service

People report positive experiences with service, noting that staff members are knowledgeable, efficient, and... See more

User experience

Users describe positive interactions with user experience, frequently highlighting that representatives... See more

Response time

Customers had ambiguous experiences with response time, as many reviewers praised quick call pickups, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My nerves quickly disappeared as Natalia came on the line and immediately put me at my ease. She guided through all the steps clearly and gave me time to understand everything. I was most reassured an... See more

Company replied

Rated 5 out of 5 stars

Ben, who picked up our call was extremely helpful. He took us through the process required to action our request taking great care to ensure that we fully understood the steps and procedures required.... See more

Company replied

Rated 5 out of 5 stars

I called in to Scottish Widows to discuss a draw down on my pension account. Annie took me through the process and answered all my questions patiently and with great confidence. She explained everyt... See more

Company replied

Rated 5 out of 5 stars

First of all I must commend Neil for his patience and professionalism during the call. Twice I had submitted documents with incorrect or missing information. He patiently talked me through and explai... See more

Company replied


Company details

  1. Pension office
  2. also in
  3. Insurance company
  4. Investment company

Written by the company

Scottish Widows - the financial planning provider who calmly, expertly and with care, helps customers benefit today from planning for tomorrow.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18k reviews

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4.6

All reviews

(17,647)

7,645 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly and knowledgeable lady

Very friendly and knowledgeable lady. Fast and efficient response, very happy. Thank you

29 September 2026
Unprompted review
Scottish Widows  logo

Reply from Scottish Widows

We appreciate your 5-star rating! We're delighted to hear that our colleague was friendly and knowledgeable, and that you received a fast and efficient response. Thank you for your positive feedback.

Thanks,
Jenny - Scottish Widows

Rated 5 out of 5 stars

All info at the touch of a button

All info at the touch of a button

29 September 2026
Unprompted review
Scottish Widows  logo

Reply from Scottish Widows

We're glad you found the information easily accessible. Thank you for your positive feedback!

We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.

Thanks,
Jenny - Scottish Widows

Rated 5 out of 5 stars

Outstanding customer service


The customer service lady was excellent, she went through all the information needed for me.
Give this lady a medal.

30 September 2026
Unprompted review
Scottish Widows  logo

Reply from Scottish Widows

We're delighted to hear that our colleague was excellent and provided you with all the information you needed. Thank you for your wonderful feedback.

Thanks,
Jenny - Scottish Widows

Rated 5 out of 5 stars

Anthony was great very quick efficient…

Anthony was great very quick efficient and very friendly thank you!

29 September 2026
Unprompted review
Scottish Widows  logo

Reply from Scottish Widows

We appreciate your 5-star rating! We're delighted to hear that our colleague was quick, efficient, and friendly. We're glad you had a positive experience.

We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.

Thanks,
Jenny - Scottish Widows

Rated 1 out of 5 stars

The staff are really good

The staff are really good , they explain everthing clearaly. But hole thing is drawn out far to long on the telephone. Have delt with other companys ,just as good but done in a fraction of the time.

29 September 2026
Unprompted review
Scottish Widows  logo

Reply from Scottish Widows

Thank you for taking the time to share your feedback. We're pleased to hear that our colleagues explained everything clearly and provided good service. We're sorry, however, that the process took longer than you expected over the phone.

We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.

Thanks,
Jenny - Scottish Widows

Rated 4 out of 5 stars

They try hard. But ...

They try hard but their system is often over-complicated

29 September 2026
Unprompted review
Scottish Widows  logo

Reply from Scottish Widows

Thank you for your feedback. We're pleased to hear that you found our team helpful. We appreciate your comments and understand that parts of the process can sometimes feel more complex than expected. We'll make sure your feedback is shared with the relevant team.

Thanks,
Jenny - Scottish Widows

Rated 5 out of 5 stars

Very professional and friendly approach…

Very professional and friendly approach from the person that I spoke to. Easy to get through and call answered promptly.

29 September 2026
Unprompted review
Scottish Widows  logo

Reply from Scottish Widows

Thank you for taking the time to leave your feedback. We're delighted to hear that you found our colleague professional and friendly, and that your call was answered promptly. We appreciate your comments and will share them with the team.

Thanks,
Jenny - Scottish Widows

Rated 5 out of 5 stars

Very Good Service at Scottish Widows.

I called to enquire about my pension drawdown. The call was answered in a timely manner, the advice given was clear and precise. The Staff at Scottish Widows was very respectful and helpful. I was very happy at the outcome and advice.

29 September 2026
Unprompted review
Scottish Widows  logo

Reply from Scottish Widows

We're delighted to hear that your call was answered promptly and that the information you received was clear and precise. It's wonderful to know our team was respectful and helpful, and that you were happy with the outcome.

We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.

Thanks,
Jenny - Scottish Widows

**Update 30/09**

Hi Jackie,

Thank you for responding to our request for information. We have passed your feedback on to the relevant team.

Thanks,
Jenny - Scottish Widows

Rated 5 out of 5 stars

Spoke to the team yesterday to arrange…

Spoke to the team yesterday to arrange my tax free cash payment, really helpful and a well organised process. Couldn’t fault the advisor I spoke to in anyway.

28 September 2026
Unprompted review
Scottish Widows  logo

Reply from Scottish Widows

Thank you for your review. We're pleased to hear the process of arranging your tax-free cash payment went smoothly and that you received such helpful support from our colleague. We appreciate your feedback.

Thanks,
Jenny - Scottish Widows

Rated 5 out of 5 stars

Kind, helpful and patient

The person I spoke to was very helpful, kind and patient.

29 September 2026
Unprompted review
Scottish Widows  logo

Reply from Scottish Widows

We appreciate your feedback and 5-star rating! We're delighted to hear that our colleague was helpful, kind, and patient.

Thanks,
Jenny - Scottish Widows

Rated 5 out of 5 stars

Customer agent was extremely friendly

Customer agent was extremely friendly, knowledgeable and helpful. Thank you so much

29 September 2026
Unprompted review
Scottish Widows  logo

Reply from Scottish Widows

It's wonderful to hear that our colleague provided such a positive experience. We really appreciate your feedback and are pleased that their friendliness, knowledge and helpfulness stood out.

We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.

Thanks,
Jenny - Scottish Widows

**Update 30/09**

Hi Karen,

Thank you for responding to our request for information. We will pass your feedback on to the relevant team.

Thanks,
Jenny - Scottish Widows

Rated 5 out of 5 stars

Rhys has been very patient while…

Rhys has been very patient while talking to me and explained each and everything in detail. Very professional and competent.

28 September 2026
Unprompted review
Scottish Widows  logo

Reply from Scottish Widows

We're delighted to hear that our colleague was patient and explained everything in detail. It's wonderful to know you found them professional and competent.

Thanks,
Jenny - Scottish Widows

Rated 5 out of 5 stars

Very professional service as always

Very professional service as always - help provided and questions answered quickly and efficiently

29 September 2026
Unprompted review
Scottish Widows  logo

Reply from Scottish Widows

We're delighted to hear that you consistently receive professional service and that your questions are answered quickly and efficiently. Thank you for your positive feedback!

We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.

Thanks,
Jenny - Scottish Widows

Rated 5 out of 5 stars

Smooth pension transfer

Both Scottish Widows and Aegon were quick and effective at transferring my pension out from Aegon to Scottish Widows. I just gave Scottish Widows the details and they handled it.

25 September 2026
Scottish Widows  logo

Reply from Scottish Widows

We're delighted to hear that the pension transfer process was quick and effective for you, and that you found it straightforward to manage by simply providing the details to us. Thank you for sharing your positive experience.

Thanks,
Jenny - Scottish Widows

Rated 5 out of 5 stars

Very quick to respond to calls.very…

Very quick to respond to calls.very polite and friendly.
Affiant.

24 September 2026
Unprompted review
Scottish Widows  logo

Reply from Scottish Widows

We're so pleased to hear that you found our team to be polite, friendly, and quick to respond to your calls. Your positive feedback is greatly appreciated!

Thanks,
Jenny - Scottish Widows

Rated 5 out of 5 stars

Graham the advisor I spoke to was very…

Graham the advisor I spoke to was very informative Knowledgable and helpful

28 September 2026
Unprompted review
Scottish Widows  logo

Reply from Scottish Widows

We're so happy to hear our colleague provided you with such informative, knowledgeable, and helpful assistance. We truly appreciate your kind words.

We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.

Thanks,
Jenny - Scottish Widows

Rated 5 out of 5 stars

I spoke to a gentleman called Joe (may…

I spoke to a gentleman called Joe (may have got the name wrong sorry). I can honestly say he was so caring and understanding. He was professional and kind. He listened and was very patient with my needs. Fantastic service. Thank you

28 September 2026
Unprompted review
Scottish Widows  logo

Reply from Scottish Widows

We're delighted to hear that our colleague was caring, understanding, professional, and kind. It's wonderful to know they listened and were very patient with your needs, providing fantastic service.

We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.

Thanks,
Jenny - Scottish Widows

**Update 30/09**

Hi Alison,

Thank you for responding to our request for information. We will pass your feedback on to the relevant team.

Thanks,
Jenny - Scottish Widows

Rated 5 out of 5 stars

He explained everything clearly

He explained everything clearly, also just a phone call away

28 September 2026
Unprompted review
Scottish Widows  logo

Reply from Scottish Widows

We appreciate your 5-star rating! We're delighted to hear that everything was explained clearly and that you found our team easily accessible.

Thanks,
Jenny - Scottish Widows

Rated 5 out of 5 stars

The telephone discussion was clear and…

The telephone discussion was clear and professional. Outstanding customer service

28 September 2026
Unprompted review
Scottish Widows  logo

Reply from Scottish Widows

We appreciate your 5-star rating! We're delighted to hear that your telephone discussion was clear and professional, and that you received outstanding customer service. Thank you for your positive feedback.

Thanks,
Jenny - Scottish Widows

Rated 5 out of 5 stars

Great Service

Easy to get through to right team with minimal waiting time.

Both staff members I spoke to regarding my request were polite and helpful making the process very quick and easy.

28 September 2026
Unprompted review
Scottish Widows  logo

Reply from Scottish Widows

We're delighted to hear that you found it easy to get through to the right team with minimal waiting time. It's wonderful to know that our team members were polite and helpful, making the process quick and easy for you.

We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.

Thanks,
Jenny - Scottish Widows

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