My nerves quickly disappeared as Natalia came on the line and immediately put me at my ease. She guided through all the steps clearly and gave me time to understand everything. I was most reassured an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ben, who picked up our call was extremely helpful. He took us through the process required to action our request taking great care to ensure that we fully understood the steps and procedures required.... See more
Company replied
I called in to Scottish Widows to discuss a draw down on my pension account. Annie took me through the process and answered all my questions patiently and with great confidence. She explained everyt... See more
Company replied
First of all I must commend Neil for his patience and professionalism during the call. Twice I had submitted documents with incorrect or missing information. He patiently talked me through and explai... See more
Company replied
Company details
Written by the company
Scottish Widows - the financial planning provider who calmly, expertly and with care, helps customers benefit today from planning for tomorrow.
Contact info
69 Morrison Street, EH3 8BW, Edinburgh, United Kingdom
- 03457166777
- www.scottishwidows.co.uk
4.6
Excellent
18k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt, professional and knowledgeable.
Was able to speak with a very knowledgeable and professional agent quickly. He was well versed in the process and clearly outlined the steps I had to follow. I then reverted to the App which was easy to use and the whole process was dealt with quickly and efficiently. I’m sorry I no longer have any dealings with this Company given the high level of service provided and would definitely recommend them to friends and family.
18 September 2026
Unprompted review
Reply from Scottish Widows
We appreciate your positive feedback and are delighted to hear about your excellent experience. It's wonderful that our colleague was knowledgeable and professional, clearly outlining the steps. We're also glad you found the app easy to use and the process quick and efficient.
We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.
Thanks,
Jenny - Scottish Widows
Scottish Widows Do The Hard Yards
Scottish Widows made sure they kept the momentum flowing to complete my pension transfer. They ensured the paperwork was spot on and kept me informed every step of the way.
25 September 2026
Reply from Scottish Widows
Thanks for taking the time to share your feedback. We're delighted to hear that your pension transfer was completed smoothly. It's great to know our team kept the process moving, ensured everything was handled accurately, and kept you informed throughout.
Thanks,
Jenny - Scottish Widows
I have been with iWeb probably 20 yrs…
I have been with iWeb probably 20 yrs and have accepted they have a difficult to use website, half of the stocks you seek they don’t recognise even tho you already hold the stock. Now trying to transfer an isa is almost impossible they won’t reply to emails or give you the wrong email address. The staff you can talk to are always polite and helpful but the website is rubbish and don’t allow you to make proper contact
28 September 2026
Unprompted review
Reply from Scottish Widows
Thank you for your feedback. We are sorry to hear about the difficulties you've experienced with our website and the transfer process.
We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.
Thanks,
Jenny - Scottish Widows
Very good experience
I have rarely spoken to anyone at SW since taking out my pension plan in 1988 but now I came to doing something with it the staff were excellent in presenting my options (without actually advising). The staff were knowledgeable and helpful and were able to help me get exactly what I wanted from my pension. Add to that that I was pleased with the way my pension had grown over the years with them. I could have moved my pension elsewhere at this point but chose to stay with them as they seem competative with what I wanted to do. There was no pressure at all on that.
28 September 2026
Unprompted review
Reply from Scottish Widows
We appreciate you sharing your positive experience with us. We're delighted to hear that our team were knowledgeable and helpful in presenting your options and assisting you in achieving your pension goals. It's also wonderful to know you're pleased with your pension's growth and found our offerings competitive.
Thanks,
Jenny - Scottish Widows
Your representative on the the phone…
Your representative on the the phone Jed was excellent communication was first class. Tried with the app to which I found useless in this matter took me around the block.
28 September 2026
Unprompted review
Reply from Scottish Widows
We're glad to hear our colleague provided excellent communication and assistance. We appreciate you bringing the app's difficulty to our attention; we are constantly working to improve our digital experience.
We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.
Thanks,
Jenny - Scottish Widows
Excellent support for my pension…
Excellent support for my pension queries, making my enquiry very straight forward and not as complex as expected. Both people I spoke to, Eddie & Deborah, listened and spoke in easy to understand language and I think Scottish Widows have made the whole pension process so much easier than other companies I have recently dealt with as it all could be handled by phone.
28 September 2026
Unprompted review
Reply from Scottish Widows
We're delighted to hear about your excellent experience with us. It's wonderful that your pension enquiry was straightforward and that our colleagues made the process easy to understand. We're pleased that handling everything by phone was convenient for you.
Thanks,
Jenny - Scottish Widows
Reply from Scottish Widows
We're happy to hear you find our services assuring. We appreciate your positive feedback.
Thanks,
Jenny - Scottish Widows
Friendly and professional
The staff were very friendly and professional. I had to call them twice as the two links on the email that was forwarded to me were not working.
On the second call the staff member was able to resolve my full request to cash in my Small pot claim pension over the phone, which was most helpful.
Highly recommend.
28 September 2026
Unprompted review
Reply from Scottish Widows
We're pleased to hear that our team was friendly and professional, and that our colleague was able to resolve your request over the phone. We appreciate your recommendation.
Thanks,
Jenny - Scottish Widows
the team this morning was very helpful…
the team this morning was very helpful thank you very much
28 September 2026
Unprompted review
Reply from Scottish Widows
We're so pleased to hear that our team was very helpful. Your kind words are greatly appreciated, and we thank you for taking the time to share your positive experience.
Thanks,
Jenny - Scottish Widows
Christian was very helpful and…
Christian was very helpful and considerate when dealing with me thankyou
28 September 2026
Unprompted review
Reply from Scottish Widows
We appreciate your feedback and 5-star rating! We're delighted to hear that our colleague was helpful and considerate. We're glad you had a positive experience.
Thanks,
Jenny - Scottish Widows
After an initial issue in applying for…
After an initial issue in applying for my pension, I spoke today to a very helpful and knowledgeable person who processed my application professionally and in a timely manner
28 September 2026
Unprompted review
Reply from Scottish Widows
Thank you for your feedback. We're sorry there was an issue with your initial application, but we're delighted to hear our colleague was able to help and process everything quickly and professionally.
Thanks,
Jenny - Scottish Widows
When making pension decisions
When making pension decisions, it is reassuring to speak to a friendly, knowledgable person who can answer all your questions and allay any concerns. Jessica was simply wonderful and made the entire process easy - Thank you Jessica.
28 September 2026
Unprompted review
Reply from Scottish Widows
We're delighted to hear that our colleague was friendly and knowledgeable, making the entire process easy. It's wonderful to know that all your questions were answered. Thank you for your kind feedback.
Thanks,
Jenny - Scottish Widows
Easy to get in touch
Easy to get in touch, staff very helpful and polite
3 September 2026
Unprompted review
Reply from Scottish Widows
We appreciate your feedback and 5-star rating! We're delighted to hear that you found it easy to get in touch and that our team was very helpful and polite.
We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.
Thanks,
Jenny - Scottish Widows
Great service
I spoke with Thomas who was professional and friendly, as I had an issue requesting funds online. However I did manage to complete the request with Thomas on the phone as he suggested there may have been a computer glitch originally. I completed the form so he was there for guidance and to check it had been submitted ok.
Also helped me change my retirement date. Overall he was pleasant to talk to.
28 September 2026
Unprompted review
Reply from Scottish Widows
We're so pleased to hear that our colleague was professional and friendly, providing excellent guidance and assistance with your online request and retirement date. It's great to know you found the conversation pleasant.
Thanks,
Jenny - Scottish Widows
All contacts over the years have been…
All contacts over the years have been helpfull and polite. My latest and final contact was Christian. Closing my account was easyly completed.
28 September 2026
Unprompted review
Reply from Scottish Widows
We are happy to hear that our team has consistently provided helpful and polite service. We appreciate you sharing your positive experience with us.
Thanks,
Jenny - Scottish Widows
Reply from Scottish Widows
We're delighted to hear that you found the process to be easy and quick. Thank you for taking the time to share your positive experience with us!
We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.
Thanks,
Jenny - Scottish Widows
Excellent
I've had a positive experience with Scottish widows, no one expects they may need to make a claim, they were very empathetic about my condition and easy to speak to on the phone. Only negative was the process took a while, but it's the policy more than the people, which I guess has to be. Would definitely recommend. Thank you Scottish widows.
28 September 2026
Unprompted review
Reply from Scottish Widows
Thank you for taking the time to share your experience. We're pleased to hear our team supported you with empathy and made the claims process easier during a difficult time. We appreciate your feedback about the timescales involved and your recommendation.
We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.
Thanks,
Jenny - Scottish Widows
The customer service staff was patient, guided me throughout the processes with me. He made sure that my requests were thoroughly assessed and resolved. Left with solutions to all concerns raised.
The customer service officer was very helpful, attended to all raised concerns with possible solutions.
28 September 2026
Unprompted review
Reply from Scottish Widows
We're delighted to hear that our colleague was helpful and attended to all your concerns with possible solutions. Thank you for your positive feedback.
Thanks,
Jenny - Scottish Widows
Reply from Scottish Widows
We're so glad to hear our team provided helpful assistance. We appreciate your positive feedback!
We’d be grateful if you could respond to the information request. Please note, the email will come from Trustpilot rather than Scottish Widows.
Thanks,
Jenny - Scottish Widows
So helpful
The agent I spoke was brilliant he spoke clearly no rush and what I phoned for was dealt with great ease always double checked if I understood what was going to be done . Many thanks 😊
28 September 2026
Unprompted review
Reply from Scottish Widows
We're delighted to hear that our colleague was clear, helpful, and took the time to ensure everything was fully understood. It's great to know your query was resolved so smoothly.
Thanks,
Jenny - Scottish Widows
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.