Scout Adventures Reviews 

291
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and supportive. Many found the activities engaging and well-led, contributing to a positive experience. Facilities, including accommodation and equipment, were often described as amazing, safe, and well-maintained, with tasty food options. However, some customers noted issues with facility cleanliness and maintenance, particularly in accommodation and bathrooms. A few also experienced problems with online administration and automated systems, causing invoicing frustration. Additionally, some reviewers mentioned inconsistencies in activity access or occasional poor service and lack of staff availability.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many praising the safe, well-maintained... See more

Website

Reviewers highlight ambiguous aspects of the website, with many customers praising the site itself, its... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers having an unforgettable... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising clean and comfortable accommodation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scarefest 2025 my scouts went to Scarefest at Gilwell Park, they had a fantastic time, the activities were great, the firework were fantastic, the staff and volunteers were very helpful, all scouts n... See more

Rated 5 out of 5 stars

The staff were all helpful, friendly and welcoming. The location was well kept, plenty of space for the scouts to run around, but pitches were well located to give privacy from other groups. Scout... See more

Rated 5 out of 5 stars

Upon arrival, it was clear that the accommodation block hadn't been thoroughly cleaned, as many of the bedrooms were still dirty. The condition of the toilets and bathrooms left much to be desired, as... See more

Rated 5 out of 5 stars

From the very first phone call to enquire about site hire, communication from Oli was great. He was very friendly and helpful. The support continued throughout our visit at Gilwell Park and ou... See more


Company details

  1. #13 of 13 best companies in Outdoor Activity Organiser
  2. #3 of 3 best companies in Campsite

Written by the company

Scout Adventures exists to provide safe spaces for young people to take part in adventures which challenge and inspire them. At the heart of what we do is the Scout method - with experiences built around team work, spending time outdoors, camping, leadership and taking responsibility for yourself, each other and the environment.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

291 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(291)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An absolutely fantastic weekend

An absolutely fantastic weekend. Amber (the site's events coordinator) arranged everything including our special request for catering (provided by an outside company which by the way were also brilliant - really good quality and plenty of it). Amber also ran all the activities on Saturday (she must have been exhausted by the end of the day!) and even found time to run all our kit to and from the car park. Depite the awful weather (well it was our winter camp) all the Scouts (and Leaders) had the best camp. Thank you so much.

10 February 2024
Rated 4 out of 5 stars

The Branchett was a replacement from…

The Branchett was a replacement from the Dothery Hughes which was unavailable.

The Branchett hall is undersized for the building.

We also had distressed Cubs due to graffiti in the dormitories, some of it was of a sexual nature, and some of it was scary for the coverage group.

We had to explain the graffiti to their parents.

29 January 2024
Rated 4 out of 5 stars

We had a great weekend at Gilwell

We had a great weekend at Gilwell. The buildings were good as well as the staff.

The activities were a bit painful to book and staff lacked understanding that children do not come neatly in 12s!

22 January 2024
Rated 4 out of 5 stars

The staff were the best

The staff were the best. Helpful, flexible and professional. A few minor housekeeping repair required but nothing essential.

4 December 2023
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Reply from Scout Adventures

We're glad to hear you found our staff team great! We'll take a look at those repairs too. See you soon. Oscar, Scout Adventures.

Rated 5 out of 5 stars

Christmas Camp at Broadstone Warren

Christmas camp at Broadstone Warren was excellent. The led activities (crate stacking and Tomahawk throwing) were enjoyed by all our Cubs, the instructors were encouraging, allowing many to achieve their personal best in the activity. The Cubs made lots of memories doing the various activities we also laid on, including our legendary sweetie quiz.

The accomodation (Broadstone Lodge) was comfortable with new bunk beds, a good sized hall and an equipped kitchen which allowed our guest chefs to cook Christmas dinner for nearly 40 people.

Thank you to the BSW team - see you soon.

8 December 2023
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Reply from Scout Adventures

Thanks so much for your great review here and on our feedback form. We're really pleased to hear you had such a great time with us. See you soon! Oscar, Scout Adventurews.

Rated 5 out of 5 stars

Great place

Great place! We have been there 5 years running! We use it for a retreat/staff development week and the accommodation / facilities work great for us a team of nearly 40!

Thanks again and see you next year!

Pioneer Centre

27 November 2023
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Reply from Scout Adventures

Wow - thanks for coming back to us once again! We always look forward to it. See you again soon. :) Oscar, Scout Adventures.

Rated 4 out of 5 stars

We love Gilwell

We love Gilwell, its the home of Scouting HQ and the Scouts get excited every time we go there so we will always go back. Staying there was great, great location to access London as well as some great activities on site (when they are open - seem to be a lot under repair), the site did look a bit tired. Bookings was initially a nightmare but the management did really help and addressed a few issues to ensure that everything was ok. We do look forward to coming back and cant wait to see the development of the site after some TLC from the volunteer days. Thanks all.

1 November 2023
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Reply from Scout Adventures

Thanks for coming to visit us once again - we're glad you had a good time on our activities and doing some of your own too. We're glad the issues you had with your booking have now been resolved, and apologise for any hassle. We've made some changes to prevent this happening again. Oscar, Scout Adventures.

Rated 4 out of 5 stars

Great, but room for improvement.

Site and staff were brilliant, mostly. But booking process long and hard work. Enough so that we made enquiries elsewhere, that we didn’t go ahead with.

Made an initial enquiry by email in August. Chased by phone and left messages a month later and finally someone got back to me and took my booking. Then a week later I get a call that I made an enquiry!
This issue lies with Scout Adventures central booking system and not Broadstone itself.

Once we were in the system it was all good and easy.

Staff are mostly ok but very relaxed. Nothing is a rush (including unlocking gates when you’re waiting in the rain), but the activity staff were happy and were good with the young people.
It’s a lovely site and will come again.

21 October 2023
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Reply from Scout Adventures

Now we've got a larger team in place, all bookings are taken directly at the centre. We hope you'll have a much better booking experience going forward, and we're sorry for the time it took you. We look forward to welcoming you again soon. Oscar, Scout Adventures.

Rated 5 out of 5 stars

Brunton Park Scout Group … From our initial enquiry through to…

From our initial enquiry through to planning and experiencing activities themselves we received tremendous service from all staff.
The accomodation and meals were excellent as were the instructors. The weather was not too bad either thankfully.

27 October 2023
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Reply from Scout Adventures

Fantastic! We're pleased to hear it and the team were happy to have you visit. See you soon. Oscar, Scout Adventures.

Rated 5 out of 5 stars

Lovely accommodation

Lovely accommodation. Helpful staff

23 October 2023
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Reply from Scout Adventures

Thank you for your feedback! See you again soon. Oscar, Scout Adventures.

Rated 5 out of 5 stars

Such an inclusive ethos.

The staff were brilliant all the way through. We took some children with very high needs and they worked with us to ensure that they were fully included in the whole experience. The children and staff we took all had an amazing few days!

17 October 2023
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Reply from Scout Adventures

Great news! We're glad all your young people felt included and had an amazing time with us. Thanks for coming. Oscar, Scout Adventures.

Rated 4 out of 5 stars

Lovely accommodation and a good…

Lovely accommodation and a good welcome. Staff were mostly very helpful and the onsite activities (crate stacking and archery) were great but there is no shelter for bad weather. Kitchen and its contents were fantastic and well stocked. Thank you Broadstone Warren, we will be back!

17 October 2023
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Reply from Scout Adventures

Thanks for coming to visit us! We hope the weather didn't put you off too much. See you again soon! Oscar, Scout Adventures.

Rated 4 out of 5 stars

Helpful staff with bookings and well…

Helpful staff with bookings questions up front and well presented, positive and clean site. With better arrangements around the activities on site would have made it 5/5 (both to discuss potential activity options and instructor availability in advance, and then instructions with booking info / on the day about what to do would be helpful).

15 October 2023
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Reply from Scout Adventures

Thanks for sharing your feedback with us, Adam. We'll have a look at what happened here and see what we can improve for next time. We're glad you enjoyed your stay! Oscar, Scout Adventures.

Rated 5 out of 5 stars

Brilliant Cub Camp weekend

Fantastic site, extremely welcoming, helpful and friendly team, excellent instructors for activities, fun orienteering courses and activity-in-a-box sessions - brilliant Cub Camp weekend!

6 October 2023
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Reply from Scout Adventures

We're glad you and your Cubs enjoyed your stay! See you again soon. Oscar, Scout Adventures.

Rated 5 out of 5 stars

Top marks!

As ever, really good time and helpful onsite staff

17 October 2023
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Reply from Scout Adventures

Thanks for your review! The team at Youlbury will be really pleased to see this. Oscar, Scout Adventures.

Rated 5 out of 5 stars

Great Scout camp

Great staff, building was clean, food was excellent and the Scouts loved the activities

9 October 2023
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Reply from Scout Adventures

Great to hear you had a good time! The team will be chuffed to see your feedback. Oscar, Scout Adventures.

Rated 5 out of 5 stars

Highly recommend Great Tower

We had the most incredible time over 4 weeks with over 800 students aged 11 and 12 at great tower. The staff on site could not do more for us, the activities were great, the food was fantastic and the welcome was just amazing. We can't wait to go back!

11 September 2023
Scout Adventures logo

Reply from Scout Adventures

The team thoroughly enjoyed having you visit us over the last few weeks! You were great to have with us. We hope all your students had a fantastic time with us and we look forward to welcoming you again soon. Oscar, Scout Adventures.

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