Scout Adventures Reviews 

291
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and supportive. Many found the activities engaging and well-led, contributing to a positive experience. Facilities, including accommodation and equipment, were often described as amazing, safe, and well-maintained, with tasty food options. However, some customers noted issues with facility cleanliness and maintenance, particularly in accommodation and bathrooms. A few also experienced problems with online administration and automated systems, causing invoicing frustration. Additionally, some reviewers mentioned inconsistencies in activity access or occasional poor service and lack of staff availability.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many praising the safe, well-maintained... See more

Website

Reviewers highlight ambiguous aspects of the website, with many customers praising the site itself, its... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers having an unforgettable... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising clean and comfortable accommodation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scarefest 2025 my scouts went to Scarefest at Gilwell Park, they had a fantastic time, the activities were great, the firework were fantastic, the staff and volunteers were very helpful, all scouts n... See more

Rated 5 out of 5 stars

The staff were all helpful, friendly and welcoming. The location was well kept, plenty of space for the scouts to run around, but pitches were well located to give privacy from other groups. Scout... See more

Rated 5 out of 5 stars

Upon arrival, it was clear that the accommodation block hadn't been thoroughly cleaned, as many of the bedrooms were still dirty. The condition of the toilets and bathrooms left much to be desired, as... See more

Rated 5 out of 5 stars

From the very first phone call to enquire about site hire, communication from Oli was great. He was very friendly and helpful. The support continued throughout our visit at Gilwell Park and ou... See more


Company details

  1. #13 of 13 best companies in Outdoor Activity Organiser
  2. #3 of 3 best companies in Campsite

Written by the company

Scout Adventures exists to provide safe spaces for young people to take part in adventures which challenge and inspire them. At the heart of what we do is the Scout method - with experiences built around team work, spending time outdoors, camping, leadership and taking responsibility for yourself, each other and the environment.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

291 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(291)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you from the 4th Northampton

While our visit was brief, the staff were very friendly and incredibly helpful with our needs. The activities on offer for young people are second to none. The space available is huge and it's so easy to forget you're so close to a town.

29 April 2024
Rated 4 out of 5 stars

School party visit

The experience once there was great- the staff were brilliant and really helpful. As the trip leader it was brilliant to have one person to go to for questions.
The booking and organising pre-visit however, was extremely stressful. It was hard to get hold of anyone and due to not having done this before, I ended up incurring a large financial loss. Maybe a face to face or even virtual meeting at the start of the process to talk things through would have helped?

8 May 2024
Rated 5 out of 5 stars

Awesome as always

Awesome as always. We find the Leadership Team, Megan, Jessie, Jodie all brilliant and so helpful and the admin staff are exceptional too. The Duty Managers are always good and we are appreciative of everything they do.

29 April 2024
Rated 5 out of 5 stars

Summer 2023 Great Tower Awesomeness

Summer 2023 we had a 5 day summer camp Monday to Friday at Great Tower Scout Adventure Centre in the Lake District. What a week it was!
The staff were amazing! They instructors really engaged so well with both kids and leaders. The activities that were put on were just right.
I will admit we cheated and had the catered package. I don’t regret it though. The food was amazing!
Overall our whole Troop were very happy with our experience and as a result we’re booking with Scout Adventures again this year but with a different site.

21 August 2023
Rated 4 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff, children really enjoyed a range of activities. Being able to cater for ourselves is very cost effective. Accommodation was mostly clean.
Lots of communication would be very beneficial to ensure we're clear on expectations in terms of confirming numbers moving forward.
Thank you to all staff at Gilwell for making our trip so enjoyable.

13 March 2024
Rated 5 out of 5 stars

Lots of fun

We enjoyed all the activities and felt we had enough time on each one. We liked the flexibility with the timings to start when we were ready. We had Max with us for the day but met others throughout the day who were friendly too which was nice and we liked Max's music.

1 March 2024
Rated 5 out of 5 stars

Ravensbourne University student film shoot

We were there to shoot a short film relating to our film degree. We found the staff to be very helpful, accomodating to our needs and the facilities were absolutely spot on. Nothing was too much trouble for Gilwell Park although we may have asked for too much at times, we understand that the site has rules and regulations that were not possible to change. All in all a great experience.

12 February 2024

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