Scout Adventures Reviews 

291
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and supportive. Many found the activities engaging and well-led, contributing to a positive experience. Facilities, including accommodation and equipment, were often described as amazing, safe, and well-maintained, with tasty food options. However, some customers noted issues with facility cleanliness and maintenance, particularly in accommodation and bathrooms. A few also experienced problems with online administration and automated systems, causing invoicing frustration. Additionally, some reviewers mentioned inconsistencies in activity access or occasional poor service and lack of staff availability.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many praising the safe, well-maintained... See more

Website

Reviewers highlight ambiguous aspects of the website, with many customers praising the site itself, its... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers having an unforgettable... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising clean and comfortable accommodation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scarefest 2025 my scouts went to Scarefest at Gilwell Park, they had a fantastic time, the activities were great, the firework were fantastic, the staff and volunteers were very helpful, all scouts n... See more

Rated 5 out of 5 stars

The staff were all helpful, friendly and welcoming. The location was well kept, plenty of space for the scouts to run around, but pitches were well located to give privacy from other groups. Scout... See more

Rated 5 out of 5 stars

Upon arrival, it was clear that the accommodation block hadn't been thoroughly cleaned, as many of the bedrooms were still dirty. The condition of the toilets and bathrooms left much to be desired, as... See more

Rated 5 out of 5 stars

From the very first phone call to enquire about site hire, communication from Oli was great. He was very friendly and helpful. The support continued throughout our visit at Gilwell Park and ou... See more


Company details

  1. #13 of 13 best companies in Outdoor Activity Organiser
  2. #3 of 3 best companies in Campsite

Written by the company

Scout Adventures exists to provide safe spaces for young people to take part in adventures which challenge and inspire them. At the heart of what we do is the Scout method - with experiences built around team work, spending time outdoors, camping, leadership and taking responsibility for yourself, each other and the environment.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

291 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(291)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb

Superb! What an absolutely amazing scout campsite! The best one I've visited. Great indoor facilities. The camping space is huge, but the outdoor toilets can do with an upgrade. The onside manager was very responsive to our needs. And the adventurous activities were all just awesome! Our scouts, Cubs and Beavers enjoyed themselves!

2 July 2024
Rated 4 out of 5 stars

Good site

Good site, helpful and friendly staff before and during our stay.
Activity leaders were great with our cubs.
Lovely new loo block!

20 June 2024
Rated 5 out of 5 stars

The accommodation was clean and…

The accommodation was clean and comfortable. The staff were super-friendly and helpful. The grounds were fantastic and the activities were well run by staff and really enjoyed by the children. The food was fantastic too! I would highly recommend a visit here for primary school aged children.

10 June 2024
Rated 4 out of 5 stars

Great Service and place

I came here this year and last year. the food could be improved on. When i came this year the food was better and the service was better like how I have allergies we had a scout called Francisco who helped us. The staff was great and enthusiastic like the campfire Eric was great. The lodge I stayed in (Peter Harrison) was clean big and generally good. But one problem is I saw many spiders crawling in the lodge and the food on Monday nearly made me vomit but that's it.

10 June 2024
Unprompted review
Rated 5 out of 5 stars

Beaver Camp June 2024

As ever, Youlbury is magical. We had a fantastic camp at Lawn Hut, the oldest Scout building and originally a croquet lawn, so nice and flat for camping and surrounded by trees. Excellent, clean and well-functioning facilities; warm, friendly and experienced staff and everyone really accommodating, making it the perfect choice as always for our Scouting fun.

10 June 2024
Rated 4 out of 5 stars

Great experience for our Cubs!

Great experience on site with our Cubs. Activities and instructors were excellent. Catering package was hugely helpful in making our arrangements simple. Chef could not have been more accommodating in dealing with our dietary requirements.
One problematic area was communication after making our booking. We had some questions which weren't covered by the FAQs. Despite many unanswered phone calls, voice messages left and emails to the team over a period of about 5 weeks we were unable to get them all answered and had to bring extra kit 'just in case'. Someone finally returned my call and left a very breezy message for me about 4 hours after we'd arrived!!!! I think it would have taken 2-3 minutes on the phone to answer the question and avoid my frustration and worry.
One other very small gripe - we didn't plan to use the camp kitchen in our tented village apart from making hot drinks. The kitchen was missing a lot of the promised equipment which meant even this wasn't possible (there were only a couple of dirty mugs and not a teaspoon in sight!).

8 June 2024
Rated 4 out of 5 stars

Great Camp had!

The instruction on activities was good and the lady on the desk had moved our site nearer to the toilet block when we arrived as my email hadn’t been answered.

I only have a couple of criticisms, emails are not answered in a timely manner, a couple not at all. Also I understand you have to spread the activities out and have groups of activities, but when you are told we have scouts and explorers camping, we were given originally a couple of activities that we felt were better for beavers and cubs. They were changed but I felt reluctantly.

But on a positive our scouts had a great time and the team were accommodating when it came to getting vehicles on site.

2 June 2024
Rated 5 out of 5 stars

Yet another fantastic summer half term of fun & adventure

We had a fantastic time this summer half term, yet again. All the activities, especially the water activities, were thoroughly enjoyed by everyone. The new high ropes structures notably the Jacobs Ladder are excellent.
All the staff and instructors are very friendly, welcoming and engaging, as well as efficient.
It is worth doing a recce of your proposed camping area before booking to ensure it suits your needs as they are all very different and vary in degrees of ruggedness. The bunk house accommodation (used in winter 2023) is also great.
I've been bringing groups of Scouts here from Shropshire for many years (except during Covid) and will continue to be do so for more to come.

28 May 2024
Rated 5 out of 5 stars

We stayed at Hawkhirst Activity Centre and loved every minute!

We stayed at Hawkhirst Activity Centre and the team there were incredible. The lodge we stayed in was clean and tidy. All the activities were led by knowledgeable instructors who took time to help those young people to face their fears and take part in lots of adventurous activities. We have stayed before this and we will definitely stay again.

31 May 2024

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