One of my pot lids had turned rusty after a couple of months. With a lifetime guarantee, I contacted Scoville direct and attached photos of the damaged lid. I got a new one sent out to me.
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Review summary
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What people talk about most
Reviews shaping this summary
I bought two Scoville Neverstick pans, one a frying pan, the other a Wok, through Amazon. I was so happy to receive them and do love the Scoville Neverstick as it seems a good, tough non-stick surfa... See more
Company replied
I only ever buy scoville products. I use the cake tins inside my air fryer because they are absolutely splendid at keeping clean. I have all the saucepans and frying pans too absolutely brilliant ❤️
Company replied
Had an issue with a saucepan leaking from the handle rivets. Contacted the company who asked for photos. Did as asked and they've promised to replace the pan. 1st class service and pleasant and helpfu... See more
Company details
- #90 of 94 best companies in Kitchenware Shop
- #42 of 46 best companies in Kitchen Furniture Shop
- #131 of 136 best companies in Kitchen supply shop
Written by the company
At Scoville, we're all about making cooking in the kitchen a breeze. Our range of innovative non-stick products includes frying pans, saucepans, grill pans, baking trays, and more, all expertly crafted to meet your cooking needs. Designed in Great Britain. If you're an existing customer with a question about any of our products, please reach out via email, and our team will be happy to help.
Contact info
Whiteacres, LE8 6BB, Leicester, United Kingdom
- reception@imperialgb.com
- www.scoville.me
3.9
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 month
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Great products and very quick delivery!
23 February 2026
Reply from Scoville
Hi Chris,
Thank you for your feedback! We’re delighted to hear you’re happy with our products and the quick delivery.
Best regards
The Scoville Team
Excellent customer service
Excellent customer service, quick to resolve any issues with a more than satisfactory result.
24 February 2026
Unprompted review
Reply from Scoville
Hi Austin,
Thank you for your feedback. We’re delighted to hear you were happy with our customer service and that any issues were resolved to your satisfaction.
Best regards
The Scoville Team
Great customer service experience
Great customer service experience, fantastic response to enquiries.
24 February 2026
Unprompted review
Reply from Scoville
Hi Sidal,
Thank you for your feedback! We’re delighted to hear you had a great customer service experience and that your enquiries were handled so well by our team.
Thank you for choosing Scoville.
Best regards
The Scoville Team
My enquiry was handled very well and we…
My enquiry was handled very well and we really appreciated the swift efficient response.
18 February 2026
Unprompted review
Reply from Scoville
Hi Bob,
Thank you for your feedback! We’re delighted to hear you had a great customer service experience and that your enquiries were handled so well.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Couldn’t be happier with the service…
Couldn’t be happier with the service after reaching out following our pans becoming non stick any more. Replacement pans sent out the following day:
18 February 2026
Unprompted review
Reply from Scoville
Hi Laura,
Thank you for your feedback! We’re delighted to hear you’re happy with the service and that your replacement pans were sent out quickly.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Slow on dispatch
Slow on dispatch. But quality products. Have been slowly changing all over to scoville jwhere possible.
Just need salt and pepper Shacker in there colours, Yorkshire pudding tins would be nice too.
26 January 2026
Reply from Scoville
Hi David,
Thank you for your feedback. We’re sorry for the delay on dispatch but are glad to hear you’re happy with the quality of our products.
We’re thrilled that you’re gradually switching to Scoville where possible. For Yorkshire puddings, we have the Neverstick 12-Cup Cupcake Tray and the Ultra Lift 12-Cup Muffin Tray, both of which work really well.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Same day reply
Same day reply. Excellent service. I was kept informed all the way.
12 February 2026
Unprompted review
Reply from Scoville
Hi Mrs Jayasuriya,
Thank you for your feedback! We’re delighted to hear you received support quickly and that you were kept informed throughout.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Scoville Pan Replacement after fault.
Victoria at Scoville was extremely helpful and understanding about the fault with my pan, explained the cause in full, gave excellent advice for future care of my existing pans, and replaced my faulty pan free of charge, despite me being unable to give proof of purchase. Fully recommended!
14 February 2026
Unprompted review
Reply from Scoville
Hi Lescargot,
Thank you for your feedback. We’re delighted to hear that Victoria was able to assist you and provide helpful advice for the care of your pans. We’re glad your faulty pan was replaced to your satisfaction and truly appreciate your recommendation.
Thank you for choosing Scoville.
Best regards
The Scoville Team
This is yet another product that…
This is yet another product that doesn’t perform as advertised. I’ve tried many different types, and this one falls into the same category. The non‑stick property disappears after 3–5 months, even though the coating shows no visible damage, typical for pans of this kind.
Manufacturers always blame the customer, usually claiming the pan was overheated. But what’s the point of buying a pan you can’t cook with? If cookers have standard heat settings, then the pans should be designed to handle typical use.
Save your time and money, unless you only need a pan that lasts 3–5 months.
Respnse form the Group Imperial Customer Services
"Our QC team has informed me that this pan show signs of having been overheated. This is indicated by the type of deterioration shown in images.
Non-stick cookware is not designed to be used on high heats and this is not unique to Scoville. To counter this, we construct our pans from aluminium which conducts and retains heat better than the likes of stainless-steel or cast iron cookware. This means that you can use your Scoville cookware on a medium-low heat and achieve the same results as you would on a higher heat in other cookware.
In our care and use guide, we advise cooking on a medium-low heat to preserve the non-stick coating.
As this type of damage falls outside of the guidance that we provide, this product is unfortunately not eligible for replacement under the lifetime guarantee."
29 January 2026
Unprompted review
Reply from Scoville
Hi Sam,
Thank you for your feedback. We’re sorry to hear that our Scoville pans have not met your expectations.
Most non-stick manufacturers, including ourselves, recommend cooking on low to medium heat, as high heat can degrade the coating over time.
Our cookware is regularly tested and quality-checked to last several years, so the coating should not wear out in just 3–5 months under normal use. We strongly recommend following the care and use guides to get the best results.
If we can help further, please contact us at reception@imperialgb.com.
Best regards
The Scoville Team
Very good product
Very good product, had one faulty and it was replaced quick and efficiently.
10 February 2026
Unprompted review
Reply from Scoville
Hi Kerry,
Thank you for your feedback. We’re glad your replacement was handled quickly and efficiently, and that you’re happy with your Scoville product.
Thank you for choosing Scoville.
Best regards
The Scoville Team
A really easy process
A really easy process. Fantastic customer service.
Thank you
10 February 2026
Unprompted review
Reply from Scoville
Hi Melanie,
Thank you for your feedback! We’re delighted to hear you found the order process easy and that our customer service was helpful.
Thank you for choosing Scoville.
Best regards
The Scoville Team
All of my pots and pans started…
All of my pots and pans started sticking in under a year of normal use. When I contacted customer service, they offered to replace only one item — even though I had purchased two full sets of pots and four separate pans. After I questioned this, they stopped responding entirely and never replaced anything.
Their “guarantee” is meaningless. It’s simply a marketing tactic to get you to buy products that don’t perform as promised, with no real support when problems arise.
6 August 2025
Unprompted review
Reply from Scoville
Hi HM,
Thank you for your feedback. We’re very sorry to hear about your experience and understand your frustration.
As advised on our packaging, we strongly recommend reading the care and use guides to help get the most out of your Scoville cookware. Our pots and pans are regularly tested and quality checked with the intention of lasting several years.
Damage caused by improper use falls outside the guidance provided in our care and use instructions. For this reason, not all items would be eligible for replacement under the lifetime guarantee.
We apologise if this was not clearly communicated in the lifetime guarantee information and will take this feedback into consideration.
Best regards
The Scoville Team
Quick responce to my letter and…
Quick responce to my letter and resolving the problem
28 January 2026
Reply from Scoville
Hi Roger,
Thank you for your feedback! We’re glad we could respond quickly and resolve your issue.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Misleading advertising
I bought a set of pans, plus some frying pans and. casserole pans to replace my old Tefal ones. I was really pleased with them to start with. They looked good and were nice and modern. Plus they had a lifetime guarantee (Including non-stick) on them what's not to love. It also states flake & peel free. I also bought their cooking utensils to go with it and help protect them. However after using them we started to find black bits in our food which we worked out was the coating off the pans. I raised this with Scoville only to be told they were damaged due to putting them in the dishwasher 🤔. Note I also put the frying pans and casserole one in the dishwasher but interestingly this hasn't happened with the frying pans or the casserole ones.
So my question is how can these be sold as dishwasher safe but you can't put them in the dishwasher can someone explain?? This is very misleading. I was told that the dishwasher detergents can harm the coating but was then told they couldn't recommended a suitable one to use with them 🤔. Therefore why are you marketing and selling these as dishwasher safe when in fact your saying they can't be washed in the dishwasher? Also you say they are flake & peel free, I can assure you they are not. How many people have bought these products by looking at what has been advertised only to find its incorrect. So any lifetime guarantee that you give is void. Really dissapoonted
5 February 2026
Unprompted review
Reply from Scoville
Hi Naomi,
Thank you for taking the time to leave a review, Although our pans are technically dishwasher-safe, the level of abrasiveness in detergents can vary significantly between brands. In addition, local water composition can also contribute to wear when used in combination with certain detergents.
As detergent formulations change frequently and multiple external factors can influence results, we are unable to recommend a specific dishwasher detergent. For this reason, our care and use guide advises handwashing in warm, soapy water to help preserve the finish of the cookware.
To allow us to revisit this and hopefully resolve the issue for you, please contact us again at reception@imperialgb.com. Our customer service team will be on the lookout for your message.
Best regards,
The Scoville Team
10 characters
28 January 2026
Reply from Scoville
Hi Jennifer,
Thank you for your review.
Best regards
The Scoville Team
These pans are brilliant best weve ever…
These pans are brilliant best weve ever bought
28 January 2026
Reply from Scoville
Hi Gillian,
Thank you for the wonderful feedback! It’s fantastic to hear that the pans are the best you’ve ever bought. We’re thrilled you’re enjoying them and truly appreciate you sharing your experience.
Best regards
The Scoville Team
Reply from Scoville
Hi Janette,
Thank you for your review. It’s wonderful to hear that our website was easy to navigate, delivery was fast, and that you’re enjoying your Scoville pans.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Handle turned rusty…
One of my pot lids had turned rusty after a couple of months.
With a lifetime guarantee, I contacted Scoville direct and attached photos of the damaged lid.
I got a new one sent out to me.
28 January 2026
Reply from Scoville
Hi Sandra,
Thank you for your review. We're glad we could resolve the issue quickly and get a new lid out to you. It’s great to hear that our lifetime guarantee gave you peace of mind.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Scolleville Never stick range was sold…
Scolleville Never stick range was sold with a lifetime warranty, and the company has kept their promise. I kept my purchase receipt and contacted the business, who arranged a replacement pan. I'm very pleased with their service and would buy from this range again.
4 February 2026
Unprompted review
Reply from Scoville
Hi SH,
Thank you for your review. We’re happy to hear you’re satisfied with your replacement product and our lifetime guarantee process.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Warranty Claim
There follow up was excellent sorted the issue and warranty claim without a fuss
26 January 2026
Reply from Scoville
Hi Gavin,
Thank you for your review. We're delighted to hear that our team could handle your warranty claim smoothly and without any fuss. Customer satisfaction is always our top priority, and your feedback means a lot to us.
Thank you for choosing Scoville.
Best regards
The Scoville Team
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