The delivery team were excellent arrived on time and super efficient with the set up of the chair.

Kate the sales lady was very helpfull she has excellent customer care skills she guided us through our purchase without putting us under any pressure. Would 100% go back to Poltronesofa again.

The friendly staff,

I absolutely love my new sofa, the whole experience was seamless, the sofa was a little bit more than I wanted to pay compared to alternatives from other stores, but I would say I have certainly got what I paid for, quality is fantastic, sofa is stylish, the guys who sold it were pleasant to deal with, the team that delivered it were great, very friendly, and made sure it was in the right place and I knew how to use the reclining options. Over the moon with my purchase - Thank-you.

Staff very helpfull,not under any pressure to buy,not rushed,everything explained,,

Helpful , anwered all my questions , didnt get harassed , a nice greeting as you walked in the store ....
We went to the store at Aintree Liverpool
Our salesman was the youngest in the store cant remember his name
I also liked that you could pick the material and colour

Brendan was so helpful and informative nothing was too much trouble .
I thought the quality of the furniture was excellent .
I would definitely shop here again .
5 ***** for Brendan .

From the moment we went into store in Aintree 13th March the sales assistant (Thomas I think his name was) was so very helpful, he went through everything with us once we picked our couch and made everything very pleasant, he told us it would take roughly 14 weeks which is what we wanted as we were decorating. We picked our delivery date 18th June and delivery people we just amazing they fitted our couch quite quickly and were very pleasant, I would recommend this company a million times over as we did have a bad experience with another company. Thanks again

The member of staff who helped me when I was trying to decide which sofa I should order was really helpful and provided me with all the information and details I needed to help me complete my purchase

the salesman did a first class job greeting us at the door to welcome us into the shop gave us a good tour showing us many fine sofas then sat with us to discus our needs the service was five star then he found the sofa i really liked & so we sat in it & talked about options & choices of material colours i was so impressed with the sofa & the service i paid in full on the spot only down side is the eight week wait for delivery but am sure it will be worth it when its in my lounge ..

I ordered a sofa with Simon in-store and he could not do enough to help me in choosing the style, fabric and colour of the sofa i wanted. He made the process easy and explained how it all worked when the sale went through. Would recommend to others to buy a sofa with poltronesofa

Visited the store a few times before deciding on what to buy. I was assisted by Katie every visit. She has been welcoming and informative without being too pushy, explained the ongoing offer clearly and the buying process was smooth sailing.
Overall a very good experience with the service provided.

We had a good idea what we wanted but my husband hadn’t seen the chairs & sofa I had picked in another SCS store. The assistant was very helpful in Aintree & luckily we both chose the same furniture. Can’t wait for it to be delivered.

We had texts to let us know what date it was being delivered. Then on the day of delivery we got a call from them to say we will be there at half 10. They arrived on time, checked where we wanted each piece of furniture and put it in that place. They cleaned up after themselves and were kind and respectful.

Good products and helpful staff

Very friendly and professional staff
delivery on time
2 settees assenbled and checked
excellent service !!!!

Great experience from choosing to delivery. Customer advisors ( Tom) so helpful and friendly in the Aintree store.
Furniture arrived 2 weeks before estimated date ( another plus) and the delivery guys were fantastic respected our home and the new sofas, did a very speedy and tidy job !! 10/10 all around .

Fantastic experience
Good customer service

Lovely showroom helpful patient staff very friendly