We wanted an extra seat to fit into our corner sofa. We were assisted by little Kate again at the Aintree branch. She was courteous, professional and as always patient. She sorted out exactly what we... See more
Location
Switch locationAintree Shopping Park, Topham Drive, L9 5AT Liverpool, Lancashire,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visited the Aintree store on the 19/8/26 welcomed and assisted by Imogen, she was very helpful and very patient, also very knowledgeable. She went above and beyond staying later than her finish ti... See more
The staff were friendly, and gave us plenty of time to look around, try various chairs for comfort. We only wanted one armchair - for my use because I have a bad back and our existing lounge suite is... See more
We waited for suit for about 12 weeks no probs only problem when we went for it paid Deposit 3 days later dropped down about 300 pounds did not won't to now so a bit disappointed
Company replied
Company details
- #256 of 396 best companies in Home Furniture Shop
About poltronesofà - Aintree
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Aintree Shopping Park, Topham Drive, L9 5AT, Liverpool, Lancashire,, United Kingdom
- 0191 731 3300
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely showroom helpful patient staff…
Lovely showroom helpful patient staff very friendly
5 June 2026
The man who dealt with me was not at…
The man who dealt with us was not at all pushy.
He was really helpful and done his best to get us a good deal.
I think it's important to have a sales person who understands his customer.
We change our furniture regularly and we would use this store again if we were met with such a nice, understanding salesperson.
2 June 2026
Si was extremely helpful and very…
Si was extremely helpful and very knowledgeable ans approachable. Thank you :)
30 May 2026
Very helpful staff good advice and well…
Very helpful staff good advice and well planned design
4 June 2026
Poltrone aintree retail park
Went to poltrone aintree retail park , was greeted by kate ,who looked after me when ordering sofas , what an amazing person so curteous , polite , helpful , told her what my budget was , nothing was too much trouble , she is brilliant , had my sofas ordered in 30 minutes .
1 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Extremely helpful staff in Aintree store
Staff in Aintree shop were extremely helpful and delivery men were polite and efficient.
3 June 2026
Reply from poltronesofà - Aintree
Good Afternoon,
Thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Kate was very welcoming and…
Kate was very welcoming and professional.
No hard sell, just information to help us make a decision.
Everything explained in simple terms
I would totally recommend
1 June 2026
Fantastic service from the moment we…
Fantastic service from the moment we walked through the door, greeted by Simon, he was so helpful, really patience, didn't rush us, we looked at a number of sofas, so much to choose from. We picked the perfect sofa, which was very comfortable in the perfect colour, would definitely recommend going there and ask for Simon to help you.
28 May 2026
Another great product from scs sofas…
Another great product from scs sofas where delivered on time the two guys where very professional
30 May 2026
I visited a couple of times and saw…
I visited a couple of times and saw Kate. She was very helpful and knowledgeable
30 May 2026
Was walked around show room by 2 very…
Was walked around show room by 2 very polite men never felt pressured at any timr
14 May 2026
Helpful friendly staff…
Visited your Aintree showroom on 2 occasions. Staff friendly and helpful, On second visit placed an order and awaiting delivery hopefully early July. I was dealt with by a gentleman on my first vuisit and on the second visit when I placed the order it was Kate.
20 May 2026
Reply from poltronesofà - Aintree
Good Afternoon,
Thank you very much for your time today, it was lovely speaking with you.
Thank you again for your feedback following your visit to both stores and we will ensure that your comments are passed on to the relevant teams.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Very happy customer
Great product and friendly efficient service. No fuss delivery and set up.
23 May 2026
Very happy with furniture delivery men…
Very happy with furniture delivery men very polite but on bringing the sofa into my living room took some paint off the door frame and said I just need to paint over it which in reality I should not have to do
22 May 2026
Reply from poltronesofà - Aintree
Ciao Sheila,
I hope you are well.
Thank you for taking the time to leave us your review following your delivery.
I am pleased to see that you are happy with your furniture however apologise that there was an issue with the paintwork on your doorframe. I will ensure that your feedback as passed on to our Distribution Centre to help us improve on our customer experience moving forward.
Again we are sorry for any inconvenience caused.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Delivery lads were great
Delivery lads were great, got up 3 flights of stairs to my flat, built couch and took all the cardboard, boss lads, thanks again.
23 May 2026
Great service!
Great service!
the guys delivering out 3 piece suite were efficient, professional and polite. very happy customer.
22 May 2026
It came early morning helpful and…
It came early morning helpful and fantastic team polite and good service recommend them
20 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.