I was dreading going into browse in sofa shops due to being approached and pressured, but when I was met by Simon at Poultron Aintree he was different, I told him I was just browsing, he understood right away and just briefly explained the colour/fabric system on the tags so that I was aware and left me to relax and wander around on my own, until I actually called him. Because of this, and feeling relaxed with no sakes pressure, I bought a sofa as soon as it caught my eye within 10 minutes. I called him to ask further questions, He was brilliant, very relaxed and no pressure. It made such a difference to my sofa shopping experience. Very pleased 👍

On time delivery by courteous and helpful team.

It was a very smooth experience from beginning to end, we were kept up to date by phone and by the app, and the guys Mark & Rafa were friendly and very competent. Arrived on time and were quick & efficient. Thank you 5 stars!!!

On time and efficient

The lads Delivering the couch were very professional and completed putting the couch together very quickly. They asked if we were happy with it all before they left.

We had a great customer experience with Kate at Poltronesofa’s Aintree store.

She opened our eyes to the bespoke sofa building experience offered with extensive knowledge combined with the perfect sales tone in that she was never pushy but always informative, helping us to come to the right decision for what we wanted.

Being able to change the order date and having a reminder call made my experience great.

Very helpful staff. Time spent considering all suitable options

Delivery drivers excellent. Communication of delivery time.

Everything went very smoothly, could not find fault at all, kept well informed throughout. Delivery spot on, tracking van, very helpful. Furniture superb

Firstly you emailed the day prior to delivery and then gave time and date , but never thought to send maybe one week prior so people can make plans to except delivery my wife lost a days pay to receive the unit which to me is really unexceptionable poor planning on your side of things

We first met Kate who explained all about the chairs that we were looking at. She was very helpful and friendly. In all aspects. We returned two days later to purchase the chair.
The shop itself is very well laid out, spotlessly clean and a nice environment to be in when looking at furniture.

Member of staff was great and extremely helpful helped us find out wonderful new sofas his help was very much appreciated

Excellent customer service. Staff were very patient and helpful. Quality hand crafted furniture ordered and awaiting delivery. Thankyou

Great experience. Lovely staff!

Excellent service from sales assistant Louis, also delivery of 1st item

Staff were very experienced in their knowledge and showed us all the different types of furniture, the colours and fabrics