Warm welcome. Cheerful helpful member of staff who left me to wander freely available for advice but not invasive.
Location
Switch location3-4 Cardiff Gate Retail Park, Dering Road, CF23 8NL Cardiff, Glamorgan,, GB
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See what reviewers are saying
Leighton who looked after me while I was in your Cardiff Gate Store was very helpful and knowledgeable. He wasnt pushy and allowed me to wander through the store browsing and answering questions I ha... See more
We visited Cardiff Gate store and greeted by Leighton. He was very polite and informative about the sofas we have chosen. Start to finish,a pleasant experience and we look forward to the delivery of... See more
The delivery guys were impeccable and could not fault them at all they kept me in touch where they were an how long they would be to deliver my sofa. But unfortunately the sofa was scratched and the 1... See more
Company replied
Company details
- #249 of 396 best companies in Home Furniture Shop
About Poltronesofa - Cardiff
Written by the company
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Written by the company
Contact info
3-4 Cardiff Gate Retail Park, Dering Road, CF23 8NL, Cardiff, Glamorgan,, United Kingdom
- 0191 731 3300
4.6
Excellent
3k reviews
Asks customers to review
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The guys who put it together were…
The guys who put it together were fantastic , didn't take them long
27 June 2026
Was exceptionally helpful
Was exceptionally helpful without being pushy, found us the best deal and made a good cappuccino 🤪👍⭐️
27 June 2026
The delivery men kept me in touch as to…
The delivery men kept me in touch as to timing and were extremely very friendly and careful with the furniture.
25 June 2026
Warm welcome
Warm welcome. Cheerful helpful member of staff who left me to wander freely available for advice but not invasive.
21 June 2026
Thank you from in store to delivery…
Thank you from in store to delivery drivers can’t fault thank you
21 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The gentleman who served explained…
The gentleman who served explained everything in detail and gave us time and space to make up our minds . Also gave us other services that you offered .
11 June 2026
Reply from Poltronesofa - Cardiff
Ciao Anne,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us on your recent visit to store.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
We visited Cardiff Gate store and…
We visited Cardiff Gate store and greeted by Leighton.
He was very polite and informative about the sofas we have chosen.
Start to finish,a pleasant experience and we look forward to the delivery of our leather sofas.
13 June 2026
Good experience
Made to feel welcome and salesperson very knowledgeable and informative of the products on sale.
13 June 2026
Reply from Poltronesofa - Cardiff
Good Afternoon Terence,
I hope you are well and thank you for your 4* review.
Its important to us that customers do feel welcomed into store so I am pleased to see that you had a positive experience on your recent visit.
If there’s anything we could have done different to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Great Sofas.
The time, knowledge and expertise shown by the staff. The range and quality of the sofas.
9 June 2026
The staff were so friendly and…
The staff were so friendly and knowledgeable. There was no pressure which was nice too
4 June 2026
Leather recliner sofa
Ordered a recliner leather sofa, did have a long delivery time but we were happy to wait. Sofa is lovely and good match to our suite. Delivery men were fab. Very happy with service.
3 June 2026
Excellent experience
Staff were very helpful and the lady who served me, Kim was brilliant she knew everything about the settee and chair I wanted and made purchasing very easy,I would definitely recommend a visit.
2 June 2026
Very quick and efficient delivery by…
Very quick and efficient delivery by delivery men.
Tracking system is useless.
It first said 7ish,then changed continuously,eventually 11ish.
3 June 2026
Very helpful staff without pressuring…
Very helpful staff without pressuring the customer
29 May 2026
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