After searching and visiting a number of different retailers, we found our ideal furniture at the store in Cardiff Gate. The service was first class with everything handled in a knowledgeable, profess... See more
Location
Switch location3-4 Cardiff Gate Retail Park, Dering Road, CF23 8NL Cardiff, Glamorgan,, GB
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See what reviewers are saying
So we went to 2 different poltronesofa stores. 1 in Newport where we were in there for 40 minutes looking at sofas and not 1 staff member came to speak to us. I was ready to buy. 10 seconds in the one... See more
Very helpful delivery men who had to disassemble the sofa on my drive and then put it together again in my bedroom they were amazing Thank you very much
Visited this shop recently and was welcomed straight away, everything explained, we were left to wander at our leisure and when we decided which sofa we would like Richard was extremely helpful and ex... See more
Company details
- #257 of 394 best companies in Home Furniture Shop
About poltronesofà - Cardiff
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
3-4 Cardiff Gate Retail Park, Dering Road, CF23 8NL, Cardiff, Glamorgan,, United Kingdom
- 0191 731 3300
4.6
Excellent
3k reviews
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Excellent service from the delivery…
Excellent service from the delivery team ,great looking sofa.
9 July 2026
Kim down cardiff gate was brilliant …
Kim down cardiff gate was brilliant customer service outstanding no pressure off them and really helpful well done
9 July 2026
2 really polite men nothing too much if…
2 really polite men nothing too much if asked. Very nice
7 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great staff very informative about the…
Great staff very informative about the chair we purchased all round good service
7 July 2026
Reply from poltronesofà - Cardiff
Good Afternoon June,
Thank you for taking your time to leave us a 4* review.
I am please to see that you are happy with the experience received and that the Sales Advisors in Store were very informative.
If there is anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kindest Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Kiri and Kim were very friendly
Kiri and Kim were very friendly. Let usbrowse undisturbed but regularly asked if we had any questions. We were there about two hours in total trying and comparing suites. Even made us a latte each. Great service from the store.
3 July 2026
Made to feel welcome straight away.
Made to feel welcome straight away.
Looked after our needs and was very helpful to ensure we ended with what we wanted.
3 July 2026
The men very polite efficient and quick…
The men very polite efficient and quick made sure we were happy with the service well done boys
3 July 2026
Informative and non pushy sales team
Informative and non pushy sales team. Really helpful and explained everything exceptionally well! Top stuff.
13 June 2026
Efficient service and clear…
Efficient service and clear communication from day we purchased through to delivery.
Delivery was before estimated time on delivery day.
Great service.
1 July 2026
They arrived on time
They arrived on time. They were courteous. Took all the delivery boxes and wrapping. They positioned it in almost final place; we only had to move it a little. Would use them again.
3 July 2026
Efficient and kept informed
3 July 2026
Reply from poltronesofà - Cardiff
Ciao Emma,
Thank you for your review and for sharing your feedback.
We’re pleased to see that you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Poltronesofa at ScS
Social Media Team
The service from attending the store
The service from attending the store, to being advised on colours and specifications to ordering and delivery has been exceptional. Love the furniture we bought for the Living room and Conservatory.
2 July 2026
Timeing polite and careful.
2 July 2026
From start to finish 100% happy
From start to finish 100% happy. The staff from the shop to the delivery were very friendly and very helpful and everybody made the experience of furniture shopping easy. The settees are absolutely stunning and the quality is top notch. We are very happy with our purchase. Thank you
2 July 2026
Purchase of new furniture
Great customer service Show room immaculate. Great range of furniture.
Delivery on time with notice given prior.
Nice coffee
1 July 2026
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