poltronesofà - Carlisle Reviews 

180
TrustScore 4.5 out of 5

4.7

Unit 2, Kingstown Retail Park, CA3 0JR Carlisle, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The store is really nice - it smells great and the layout is really inviting. All the staff inside are really helpful and friendly without being pushy or applying pressure to make a sale - theyre... See more

Rated 5 out of 5 stars

Great show room with lovely smell and excellent service from Charlee Liked the style of letting you browse before they approached Very helpful though would have liked to take fabric sample home t... See more

Rated 5 out of 5 stars

Very happy with the service we received today from Graeme . Such an easy and pleasant shopping experience . No pushy sales approach like other retailers. Genuinely helpful and straightforward purchase... See more

Rated 5 out of 5 stars

The store assistant lily made the experience of buying a new sofa after having ours more than 20 years so easy. Her knowledge and listening skills were amazing meaning we purchased the right furnitur... See more


Company details

  1. #259 of 398 best companies in Home Furniture Shop

About poltronesofà - Carlisle

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 2, Kingstown Retail Park, CA3 0JR, Carlisle, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(180)

17,986 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a lovely sales man Jordan (i…

We had a lovely sales man Jordan (i think ) he was very professional came to see us explained things then left us alone . Didn't pester us . Service was brilliant I will recommend to anyone . Also the bathroom facilities where immaculate . Well done to all

29 April 2026
Rated 5 out of 5 stars

Very friendly staff

Very friendly, helpful staff. Steven was a great help. Wonderful selection of quality sofas with huge range of fabrics and colours.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

So pleased we went in

Went in with quite specific size requirements, including the need for a speedy delivery. Steven was great and sourced all sorts of information and ideas to try and meet our brief. In less than an hour we had purchased a sofa at such a great price and it was delivered within 2 hours; incredible. Such a great sales team. Thoroughly recommend.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Visited the Carlisle store

Visited the Carlisle store. Steven introduced himself as we entered and explained the store a little and then left us to it. On noticing our interest in one of the sofas he came back over and showed us how it work (adjustable back rest) encouraged us to get comfy. He never pressured us at all just gave us all the information we needed. We left to look elsewhere but returned a few hours later. Steven recognised us straight away and looked after us for the rest of our visit we ordered a couch and footstool. Fantastic service, not pushy but you get all the information you need with a little bit of humour thrown in from everybody. Xx

22 March 2026
Unprompted review
Rated 5 out of 5 stars

First class

The guys delivering were careful but quick with their delivery and quite amusing too.
The gent in store was fantastic too. We were not rushed and it was a pleasant buying experience.
First class all round.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Ordered two settees from SCS

Ordered two settees from SCS, delivery arranged for Saturday, i received a phone call on Friday evening with an approximate time for delivery Saturday morning i received a email with a delivery time and tracking capability.
Jake and Craig arrived in good time and were very professional and helpful and friendly in all they did, I would highly recommend this company.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Plenty of notice given prior to delivery via email and messages. Delivery driver/s called day before and on morning of delivery giving a time. Delivered on time and assembled within 30 minutes. 2 lovely guys, extremely pleasant. Really pleased with purchase. Excellent service from start to finish

7 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a very pleasant and a relaxing…

I had a very pleasant and a relaxing experience browsing the ScS showroom, I was met and welcomed into the store by Kaylee, she asked me what I was interested in and immediately gave me directions within the store where I may find what I needed. I like to browse on my own and it wasn’t long before I found what I was looking for. Steven took care of the sale and has the same interest in helping the costumer. I picked the furniture up myself and with no fuss I was on my way. I found the staff efficient, friendly and knowledgeable and very much a team. A1+.
I’ll definitely shop there again.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Our sofa was delivered in great…

Our sofa was delivered in great conditions. Scott and Paul have done a great job, very carefully assembled the sofa and exactly where we want it. Thank you very much for all your time and effort. Would definitely recommend.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

We were seen by Jordan and are very happy with our experience. He introduced himself and left us to it until we had chosen one. He was really lovely and talked us through everything, very polite and friendly. Totally recommend all the staff were so lovely and easily approachable. Lovely sofa selection as well!

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience, thank you Vikki

We visited the Carlisle store at the weekend, from the moment we stepped into the store Vikki greeted us with a warm friendly welcome, when searching for our ideal sofa she was extremely helpful with options and advice. It was very much appreciated as this was our first time buying a sofa. Vikki made our experience stress free and enjoyable, she is a credit to the company.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent store

Excellent store, lots to choose from. Kayley went above and beyond for us, all staff were so lovely and thanked us for our order. Definitely worth a look if your looking for a sofa.

14 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look