Really just went along to get an idea of what we wanted but had such a good experience we ended up buying! Kayley was great - very knowledgeable but not pushy. She gave us loads of options to make sure we got exactly what we wanted. Nothing was too much trouble and she happily provided lots of fabric samples and left us alone to have some thinking time. If the product is as good as the service we'll be extremely happy! Looking forward to delivery in May😁

I cannot fault this service from Jordan Carlisle store to the two delivery lads they were very friendly and professional respected my property and pleasant.
Well done scs .
100 per cent.

Called into SCS in Carlisle just to take a look. It’s often off putting going into showrooms as salespeople can be too pushy. Our experience with SCS in Carlisle was very different. The showroom is set out well and inviting. We’re were met by Graeme McCall, he was excellent. He introduced himself, told us a little about a sofa we were looking at and then left us alone. We walked around the store and it was very relaxing, no other salesperson approached us. Clearly Graeme kept an eye on us but we never felt harassed or pestered. He occasionally came back to us to share his knowledge on other sofas we were looking at. Graeme’s approach with us was perfect, never once used closing techniques and just let us take our time. In the end we did buy and the whole experience was great and we felt we got a good deal. It’s nice to enjoy such an experience as sometimes buying such items can be a chore.
Fully recommend SCS in Carlisle, I’m sure all the staff are as respectful as Graeme.

The customer service person, Kayley was extremely helpful when showing me chairs that would fit my requirements. She made sure that all the recline features were demonstrated and was successful in finding a recliner chair that was perfect for what I need it for, thank you very much !

The new Carlisle store is nice and bright with lots of space to walk around. The staff are very polite and helpful but not pushy, giving you plenty of time to look around. Our assistant today was Kayley. She was very friendly, knowledgable and attentive. Also concerned that we made the right choice in furniture for our new home, in doing so gave us ample time to consider the number of options available to us. We left feeling confident we had made the right choice and are looking forward to taking delivery in May.

One of the better experiences we've had in this sort of store. The assistant we dealt with was very helpful and not to pushy. Jordan answered all our questions, if he didn't know of the top of his head he found out for us. Overall a pleasant experience.

The whole experience from entering the store to leaving was great.When entering store there is a very relaxed atmosphere and no one dives to capture you,we were browsing upstairs when this lovely female was walking past and asked if she could help we told her what we were looking for and she pointed out what we were looking for and told us to try them out and just to give her a signal if we needed help which we soon did,nothing was a bother to her she had loads of advice and information so lovely and friendly directed us downstairs to show and inform us on more of the stock we found exactly what we were looking for and purchased it, this was in the Carlisle store and her name was Kaylei beautiful inside and out a great asset to your business,so glad this store has opened 😀

Service in Carlisle branch was excellent. Thanks Graeme.

Today I bought a 3 seater sofa and armchair from ScS. I was delighted with the experience, I was left to browse the store. Made my choice and then placed the order with Jordan. He was brilliant, friendly and efficient. Ordering was easy in store and everything has been chosen exactly how I wanted it with 5 year cover.

As soon as we walked in and throughout visit staff were extremely friendly and helpful. We ordered sofas and Kayley explained process and helped with colours and explained we had 48hrs to make changes to order which we reflected on and the following day decided to change colour of sofas. When I called again super helpful and accomodating

We visited the store yesterday and was met by Vicki who welcomed us.
Her product knowledge was brilliant, she was not pushy at all which I was so happy about as I am normally put off by pushy sales people.
Vicki helped us to choose our sofa's, she gave us plenty of time and the actual sale and paperwork was so simple and uncomplicated. I was very impressed with the fact that we did not leave the store or sign a contract until our order had been checked by one of her colleagues.
Overall it was an excellent experience and would definitely recommend your store.. and Vicki... She is a credit to your team.

Jordan, at the new Carlisle branch, was very helpful without being too pushy. He was happy to answer all our questions, and help us with sizes, etc, then left us to make our decision. He made the paperwork quick and easy to complete, and, hopefully the sofa will live up to expectations, once it arrives in 12 weeks time.

Kayley at Scs was extremely helpful and knowledgeable when it came to me and my partner purchasing new sofas, very friendly and approachable, would highly recommend the customer service

Fantastic service from start to finish at our Carlisle branch. Norrie was amazing, very friendly and helpful. Made our experience very pleasant. Explained everything in detail before completing our purchase.

Kayleigh was very helpful and very pleasant would recommend her as a brilliant sales person nothing to much trouble even made us a coffee

I purchased new furniture from ScS and couldn’t be happier with the service. Steve, the sales assistant, was extremely helpful, friendly, and knowledgeable. He took the time to answer all my questions and helped me choose the right options without any pressure.
His professionalism and friendly manner really stood out. Highly recommended. Thank you Steve

Steven was very helpful and patient. The store was lovely and very welcoming.

We visited the new SCS store in Carlisle today, staff were very friendly and helpful also extremely knowledgeable about the products even down to what amp the charging points are on the sofas ( no other sofa store has ever been able to give us the details on this) so I'm super impressed and have placed my order. This store is by far the best sofa store Iv ever been in. I will be recommending to all my friends and family too.

The store is amazing a staff are extremely helpful. Steven helped us find our new sofa couldn’t recommend enough

Went into the new store yesterday and loved the new sofa products. Graeme was very helpful as well as Kayley who made us feel very at home. We ended up buying a new Italian sofa and can't wait to get it delivered. Great prices. Thankyou ScS!