The delivery was on time and the guys did a really good job in unpacking and setting the sofa up .we did find however that it is not as comfy as the one we sat on in the store,hopefully it will get be... See more
Location
Switch locationUnit 3 Clock Tower Retail Park, Westway, CM1 3FJ Chelmsford, Essex, GB
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See what reviewers are saying
Friendly and helpful staff - Chloe Northfield spent a lot of time with us and gave helpful advice. Showroom was spacious and we liked the way that the fabric samples were hung up instead of flick t... See more
Customer beware!! The sale staff lied to my mother about a footstool my mother ordered. Did not tell her or write on the invoice the size they ordered which was bigger than the one she requested.... See more
Company replied
selection of furniture was excerlent we were spoilt for choice.wonderful designs for suites that people need. the assistant was very helpful and careing . we are old age pensioners and needed guidan... See more
Company details
- #257 of 396 best companies in Home Furniture Shop
About poltronesofà - Chelmsford
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 3 Clock Tower Retail Park, Westway, CM1 3FJ, Chelmsford, Essex, United Kingdom
- 01245 678678
4.5
Excellent
1k reviews
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Great customer service
Andy and team made us feel very welcome, and answered all of our questions over multiple visits. Andy was always on hand to support but was not intrusive. We selected our suite happy in the knowledge that we had been taken through all options and were purchasing the right suite for us. Would highly recommend Andy and the SCS team.
28 September 2024
Unprompted review
Reply from poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Bought a lovely sofa
Bought a lovely sofa, Shannon the sales assistant was very helpful and patient , explained everything about the insurance against damage, helpful with colour choice, highly recommended
27 September 2024
Unprompted review
Reply from poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent customer service …
So helpful giving all the information I wanted and more.
I would not hesitate to recommend their customer service.
19 September 2024
Reply from poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Jackie helped us with the choice of…
Jackie helped us with the choice of sofa that we needed. She was very helpful and knowledgeable
23 September 2024
Unprompted review
Reply from poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
A great selection of sofas
A great selection of sofas, and the staff are very helpful without being pushy.
31 August 2024
Reply from poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Andy - 5 stars !
Andy made the ordering process simple !
Cannot wait to get the sofas now
18 September 2024
Reply from poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
We had good service from the Chelmsford…
We had good service from the Chelmsford store. They were helpful and efficient when ordering and delaying our delivery. Dan and Simon who delivered our sofa were prompt and very professional
13 September 2024
Unprompted review
Reply from poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
First class service by the sales team
11 September 2024
Reply from poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Chelmsford store
Overall very happy especially with ANDY ,the chelmsford store salesperson.he was very informed about product and remaind patient throughout our purchase and made the whole transaction very simple.
2 September 2024
Unprompted review
Reply from poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
I was impressed with the quality of…
I was impressed with the quality of both products and the service at SCS. The furniture has added a touch of elegance to my home and I would definitely recommend this store to anyone looking for quality furniture and excellent customer service.
1 September 2024
Unprompted review
Reply from poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Well you just can't fault the service…
Well you just can't fault the service the staff were great so helpful and welcoming
27 August 2024
Reply from poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service
Excellent service, friendly, polite delivery men, Phil and Chris, and fast sofa installation. I would highly recommend. Our sofa is incredibly comfortable too, and looks lovely.
20 August 2024
Unprompted review
Reply from poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
SCS Chelmsford
My son and I visited SCS in Chelmsford this morning. We were greeted by a lovely young assistant called Shannon. We explained to Shannon that we were looking for two arm chairs, possibly Lazy Boys as we’d had them before and have been very happy with them. Shannon took us through the store explaining the technicalities of the chairs we saw. Finally we decided on 2 Lazy Boys, plus a two seater sofa ! The Manager introduced himself to us, and made us a very welcome coffee. A really nice man, lovely sense of humour. We thoroughly recommend this store to anyone looking for furniture. Huge selection and delightful staff. Jacqueline and Richard Nott
19 August 2024
Unprompted review
Reply from poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
SCS delivery
The delivery drivers Simon and Daniel were very professional, helpful and knowledgeable. They were organised, worked well together and made sure that everything was okay before they left
Thanks guys
19 August 2024
Unprompted review
Reply from poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service
Very satisfied with the whole experience.
No pressure(which i hate )
Andy and Shannon
Both friendly and knowledgeable .
Even when I returned later with a query the manager was quick to answer my questions . The whole team are friendly and professional
Grateful thanks to the team
18 August 2024
Reply from poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
SCS Chelmsford - Shannon
I recently purchased 2 rugs in the Chelmsford SCS store. I was assisted by Shannon in the store. She was great, very knowledgeable, friendly and went above and beyond. She even helped me take the rugs to the car due to a neck injury. If you are looking for furniture for your home, then go seek out Shannon. It was a friendly atmosphere in the store and her colleague Jackie also chatted with us and was also very friendly.
14 August 2024
Unprompted review
Reply from poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Shannon was very helpful and not pushy.
11 August 2024
Reply from poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Helpful and pleasant experience
We made an inpromptu visit to measure for a future purchase. We were welcomed into the store and all staff were friendly. Whilst measuring, Teri asked if she could help and her friendly manner and advice motivated us to purchase. We were grateful for the manager's discount. A slightly earlier purchase than planned, but a very pleasant buying experience!
2 August 2024
Reply from poltronesofà - Chelmsford
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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