Delivered on time. Pleasant delivery men.

Great service - friendly, courteous and knowledgeable salesperson

Amy at Greyhound park in Chester dealt with us perfectly and professionally. Nothing was too much trouble she found lager pieces of fabric that gave us a better appreciation of how the furniture would look with different cushions.

Really helpful staff who were knowledgable about the products. We didn’t feel rushed despite them having some staff off that day and young lady who helped us was excellent. We are looking forward to getting our new sofas. The delivery time was longer than we expected (3months) but it was explained that they are are to order so we were happy to wait.

Time taken to allow us to consider our options. Helpful advice given by experienced staff.
Excellent choice of materials to choose from.

Shop Staff and furniture we required all displayed excellent products and service Particulaly staff very knowlidgeable friendly and not pressing If order lives up to this standard we wiill be well pleased

Micheal was very knowledgeable, helpful in helping us decide which 3 piece suite to purchase. Would recommend him to help with your purchase 100%.

Hanna was extremely helpful and knowledgeable about the products

Very good instore staff. Great to be able to choose the furniture you won't then pick the covering for all the items.
The delivery crew were great, with one guiding the rest to ensure there safety.

Very friendly and helpful

From the moment we entered the store to having a delivery on our new sofa which we absolutely love, the customer service we received is second to none, i will highly recommend you as a company to other people for sure.

Kept informed of when sofas were being delivered. Polite and professional men came to put sofa's together would recommend to anyone

A very knowledgeable and friendly salesman. So helpful

Jack the salesperson who served us was lovely. He was friendly, helpful and very knowledgeable. It was a very nice experience going in to the Chester store. The lads that delivered the sofas (Michael and Steven )were lovely also. Polite, friendly and very professional. And my sofas look fab. Thank you all.

Great service

The showroom was very well laid out - although the sales team were visible they weren't intrusive.

My sales adviser didn't carry out any 'hard' sales techniques and let me take my time with my decision. He went through options available on the style of furniture chosen and delivery timescales.

Once I had made my decision the purchase process was clear, friendly and straight forward - I was advised clearly on purchasing options available but ultimately chose to make one single payment and receipt was received directly to my email negating the issue of reams of paperwork to keep track of at home.

All in all Tristan was professional and friendly and made the purchase of my new furniture an enjoyable experience - looking forward to the delivery now :0)

What made Poltronesofà stand out compared to the other sofa companies is that it felt friendly and helpful rather than a sales pitch straight away. Max at the Chester store was very welcoming and knowledgeable and understood it is a big decision and needs to right. We were very thankful of his help and we would r see turn in the future and recommend to friends and family.

Excellent service told us about the different quality of suites demonstrated the suite that we purchased, explained about the quality of the material we choose the working of the suite , that we could just have a normal sofa and a recliner chair, about the sale and the free delivery for the bank holiday. Can’t wait to have the suite in November.

The sofa is lovely and really suits our lounge. My only grumble is that the seat cushions are only single sided and I feel will be prone to wear as they cannot be turned. I have asked the company if anything can be done but received no reply

From the assistance in store, the delivery update notifications to the delivery and assembly of the sofa itself, Poltronesofa have been amazing. The sofa is such good quality, we couldn’t be happier.