poltronesofà - Cribbs Reviews 

2,331
TrustScore 4.5 out of 5

4.7

Cribbs Causeway Retail Park, Lysander Road, BS34 5UR Bristol,, GB


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Rated 5 out of 5 stars

Walking into the showroom, you are immediately hit with the lovely air freshener, made me feel comfortable straight away. The assistance we received was second to none, I think she was called Lowry, e... See more

Rated 5 out of 5 stars

Delivery was fantastic, had multiple text messages with updates and a call 30mins before chair arrived, delivery drivers were very polite, chair assembled quickly, checked it over made sure everything... See more

Rated 5 out of 5 stars

From the moment we walked in, the service was superb. Had a previous visit and saw a very helpful lady Lowrie, Deputy, she was brilliant. We returned with the view to purchase a chair for my 9... See more

Rated 2 out of 5 stars

Furniture order came in two deliveries. Faulty furniture on both occasions. Staff initially very helpful but just received notice that although the latest delivery can be repaired there is a 12 week l... See more

Company replied


Company details

  1. #257 of 395 best companies in Home Furniture Shop

About poltronesofà - Cribbs

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Cribbs Causeway Retail Park, Lysander Road, BS34 5UR, Bristol,, United Kingdom

  • 0191 731 3300

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.7

All reviews

(2,331)

17,550 reviews in the last 12 months

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Rated 4 out of 5 stars

The order was delivered in a timely…

The order was delivered in a timely manner. Despite the challenges to get the sofa upstairs through an upstairs window as it couldn't fit through the staircase, the crew did an amazing job. All done and we hope we will have happy times with our new sofa.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Sofa Delivery from SCS.

When the delivery men saw the size of the lift, the door to the balcony & the door from the balcony to my flat they said the sofa might be too big to deliver but they would try. They delivered it very quickly with always mm to spare & they had to take the feet off to get it through the two doors. They were very friendly & did not complain once even though it was very difficult to get the sofa through the two doors.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Purchased Suite from Cribbs Bristol…

Purchased Suite from Cribbs Bristol SCS. Sales team very helpful throughout multiple visits whilst deciding which one to buy.
Delivery was excellent, real time tracking of installation team. Quick and professional, sympathetic to our requirements.
Overall very happy with our experience, I would recommend, adding, take your time deciding!

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Delivery men amazing

Delivery men amazing, sofa fantastic was a bit worried when I read some reviews but from staff in the showroom to delivery absolutely no problems at all first class service and product

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Louri was brilliant

Louri was brilliant really looking after us and advising - I was just pre open heart surgery and could not take stairs - she looked after us both and nothing was too much trouble. Chairs and sofa have since arrived and they are perfect - delivery men were brilliant too.
We had been into three similar suite providing shops and this one stood out head and shoulders above - you could also tell the great relationship the staff had between them - a really happy experience. Now I have had surgery and recovering we intend to revisit and thank her in person.
We popped in today Friday 27/6 unfortunately no it in but greater by the manager Simon and we explained visit and he too was briliant

11 March 2025
Unprompted review
Rated 3 out of 5 stars

Store experience good/delivery so so

Store experience in Bristol Cribbs causeway was good with friendly helpful staff.
Delivery was ok but not amazing.
You pay £150 for delivery only for the team to refuse to put it into the room it was destined to go in.
They only get 10-15 mins and then need to be gone.
Noticed this morning that the delivery team have damaged a wall with the movement of the sofa, not that a little bit of DIY can’t sort but that not the point.

20 June 2025
Unprompted review
poltronesofà - Cribbs logo

Reply from poltronesofà - Cribbs

Good Afternoon Bradley

Thank you for leaving a review, I hope you are well.

I am so sorry that when your furniture was delivered you wall was damaged an that you feel the delivery was not amazing.

I will insure this is fed back to make sure this is addressed within the team to improve moving forward and insure a situation like this does not happen again.

If you have any further queries please do not hesitate to contact us on socialmedia@scs.co.uk.

Best regards
Lucy - SCS Social Media Team

Rated 1 out of 5 stars

Problems started when I had to pay…

Problems started when I had to pay balance with the system wanting to change me £80 more than the invoice. Eventually fixed by store. Delivery on the agreed day was missing a 3 seat sofa. Delivery crew were not helpful and struggled to deliver what they had saying they wouldn’t be able to fit through the door. They persisted and it fitted fine. The missing sofa was delivered a day later. A week later got messages saying another delivery was due but this was a ghost delivery so just got a delivery confirmation that had a fake signature on it, probably just to close their ticket down. Whole experience was so disjointed and disorganised

24 May 2025
Unprompted review
poltronesofà - Cribbs logo

Reply from poltronesofà - Cribbs

Good Afternoon,

Thank you for taking the time to leave a review, I hope you are well.

I am so sorry to read that you have concerns regarding your delivery process and you're experience of the delivery attempt getting the furniture into the home with struggle which managed to fit in fine. I understand this will have caused a lot of upset and frustration and any inconvenience this may have caused.

Many Thanks
ScS Social Media

Rated 5 out of 5 stars

2nd time I've bought a new leather…

2nd time I've bought a new leather recliner sofa set from SCS and always a great service. New sofa was due in 12 weeks from order but arrived several weeks early. Delivery was arranged for a time that suited us and the delivery guys arrived exactly when they said they would. They were very careful bringing the new sofas in and all packaging was removed. Excellent service.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, very helpful and friendly drivers and cleaned all the packaging away and checked I was happy with everything before leaving. Great thank you.

27 May 2025
Unprompted review

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