Poltronesofa - Cribbs Reviews 2,270

TrustScore 4.5 out of 5

4.7

Cribbs Causeway Retail Park, Lysander Road, BS34 5UR Bristol,, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Leaps & bounds infront their rivals. Staff beautiful presented in their uniforms and very helpful and knowledgeable about there products. Kseniia is a credit to the company outstanding service. Only d... See more

Company replied

Rated 5 out of 5 stars

Showroom was nicely laid out, not cluttered. Was not jumped on by sales people as soon as I walked through the doors, which was refreshing. I was asked after about 10 minutes if there was anything in... See more

Rated 5 out of 5 stars

Your saleswoman was excellent and the ideal person to be an ambassador for you and the sale of your products. She was friendly, helpful and not pushy. All of the questions and requests were answered w... See more

Rated 5 out of 5 stars

Fantastic service from staff at Bristol Cribbs Causeway. I'm disabled and needed something very comfortable. What we bought is soooo great to sit on as it molds around my head, back, bum and legs. V... See more


Company details

  1. #247 of 393 best companies in Home Furniture Shop

About Poltronesofa - Cribbs

Written by the company

Poltronesofa

Visit Poltronesofa

Poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.

Written by the company


Contact info

  • Cribbs Causeway Retail Park, Lysander Road, BS34 5UR, Bristol,, United Kingdom

  • 0191 731 3300

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Rated 5 out of 5 stars

Great sofas great price

Have to say the lady that helped me with the sofas was great very helpful. I choose different colours for my sofas and yeah had to wait a while but worth it. The guys that delivered the sofas were very good kept in touch when on the way to deliver. Unpacked the sofas and took the rubbish away. The sofas are very nice and fit my needs. Cheers SCS🤩

24 June 2026
Rated 4 out of 5 stars

The Italian job

Leaps & bounds infront their rivals. Staff beautiful presented in their uniforms and very helpful and knowledgeable about there products. Kseniia is a credit to the company outstanding service. Only downside was leadtime, but if you want quality it's part an parcel of it.

19 June 2026
Poltronesofa - Cribbs logo

Reply from Poltronesofa - Cribbs

Good Morning Mark,

I hope you are well.

Thank you for taking the time to leave us your review and sharing your feedback.
We really appreciate your comments are glad that you had such a positive experience in store, this is exactly what we would want for our customers.

I am sorry that the lead time is a little longer than you may have hoped however as soon as your furniture is ready we will reach out with the first available delivery date.

Thank you for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 4 out of 5 stars

The sales asaistant was very…

The sales asaistant was very professional, polite and knowledgeable.
She was ready to help without being pushy.
I think you are very lucky to have someone like that on your team.

19 June 2026
Poltronesofa - Cribbs logo

Reply from Poltronesofa - Cribbs

Ciao Mr Scott,

I hope you are well and thank you for your review.

We are pleased to see that you wee happy with your experience in store and really appreciate your kind comments regarding the sales assistant. I will ensure that this is passed on to the store.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Lowri was incredible

Lowri was incredible. Very well informed, great to speak with and didn’t feel salesy at all. The exact person you would want to buy from and it helps that she’s Welsh.

19 June 2026
Rated 5 out of 5 stars

The sofas are just what I thought they…

The sofas are just what I thought they would be. The men that brought them and put them together were courteous and quick. The only negative I would say is although I had the cleaning details, I was not shown how to use this on the sofas. I was told in the shop I would be shown Otherwise a good experience all round.

6 June 2026
Rated 5 out of 5 stars

I've not much to say

I've not much to say, save that we'd like to compliment your men who delivered our 3-piece suite. They did a good job, reasonably quickly, and left us with instructions on the 2 chairs that have a lifting mechanism.

14 June 2026
Rated 5 out of 5 stars

Fantastic service from staff at Bristol…

Fantastic service from staff at Bristol Cribbs Causeway. I'm disabled and needed something very comfortable. What we bought is soooo great to sit on as it molds around my head, back, bum and legs. Very very happy with the chap that helped us choose. Was also extremely happy being able to pick the colour we dreamed of.
Delivery was very smooth and the lads that brought it was very friendly and professional.
Many thanks Poltron sofa for your fantastic service.

6 May 2026
Rated 5 out of 5 stars

Your saleswoman was excellent and the…

Your saleswoman was excellent and the ideal person to be an ambassador for you and the sale of your products. She was friendly, helpful and not pushy. All of the questions and requests were answered without the kind of forceful sales pattern of some places which sends me out of the door straightaway. More like her means more sales. Lovely coffee and a carton of water concluded a great experience. Thanks to her.

2 June 2026
Rated 5 out of 5 stars

Not pressured and knowledgeable.

Showroom was nicely laid out, not cluttered. Was not jumped on by sales people as soon as I walked through the doors, which was refreshing. I was asked after about 10 minutes if there was anything in particular I was looking for, when I replied, Paul the very approachable and knowledgeable salesperson, recommended a couple of sofas. Everything was clearly explained and I purchased a sofa on the day.

11 June 2026
Rated 5 out of 5 stars

Lovely shopping experience

Thank you for your help in choosing our new sofa. The shopping experience was excellent but we can’t comment on the delivery or sofa yet as it won’t arrive for a few more weeks. Thank you to Toni for your kindness and patience with us.

4 June 2026

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