From the ordering in darlington store with andrew who was the most polite,understanding and helpfull person right through to the day of delivery i can not fault this company . The two guys who delive... See more
Location
Switch locationDarlington Retail Park, Yarm Road, DL1 4PU Darlington, County Durham,, GB
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See what reviewers are saying
We are first time buyers and had looked everywhere for our dream sofa. When we viewed poltron’a sofa we were greeted by Ian who was beyond helpful and didn’t make us feel pressured into buying straigh... See more
Absolutely fabulous. Great selection. Staff couldn’t do enough for you. Matthew was fantastic and the other staff were great fun too. Oh and the place smells absolutely amazing! You have to start... See more
Good communication came when they said they would friendly helpful delivery men set chairs up quickly. Liked the free cleaning kit they left. The staff in shop had been helpful aswell.
Company replied
Company details
- #254 of 399 best companies in Home Furniture Shop
About Poltronesofa - Darlington
Written by the company
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Written by the company
Contact info
Darlington Retail Park, Yarm Road, DL1 4PU, Darlington, County Durham,, United Kingdom
- 01325 740670
4.8
Excellent
2k reviews
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Alan and Craig were brilliant…
Alan and Craig were brilliant throughout the call. Very friendly, polite and helpful. Ran through how to use the recliner I had purchased which was great
I couldn't have wished for 2 nicer guys to deliver my furniture. Thank you.
5 July 2026
Great experience from start yo finish
From the ordering in darlington store with andrew who was the most polite,understanding and helpfull person right through to the day of delivery i can not fault this company . The two guys who deliverd the sofas were very poilte and respectfull to us and our propety. Worked very hard in this heatwave .the sofas are very good quality and look stunning.
10 July 2026
They were so pleasant and helpful which…
They were so pleasant and helpful which always makes shopping a great experience
10 July 2026
Helpful staff good communication kept…
Helpful staff good communication kept times as stated
5 July 2026
Ian was extremely helpful and polite…
Ian was extremely helpful and polite and sorted everything out for me in a very professional and friendly manner. The store is designed attractively to walk through and smelt very good!
Rosalie Philip Poltronsofa Darlington
3 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Poltronesofa - Darlington
Good Afternoon Elsa,
Thank you for providing us with your 4* review.
I am happy to see that your Sales Person was friendly, respectful and knowledgeable whilst delivering this positive experience in Store.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Warm Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Excellent service and a nice coffee.
7 July 2026
it was delivered on time the they put…
it was delivered on time the they put it altogether very friendly very pleased with the service.
4 July 2026
Plenty of choice, professional and friendly staff and easy ordering service.
I went to the store just for a look. I was approached by a staff member who gave me a guide on what the signs on the furniture meant. He answered all of my questions while i looked round, showed me all the choices of fabric in colour i wanted. Not pushy or in your face, but still on hand. Was quick and easy to order when i went back.
3 July 2026
Absolutely fabulous.
Absolutely fabulous.
Great selection.
Staff couldn’t do enough for you.
Matthew was fantastic and the other staff were great fun too.
Oh and the place smells absolutely amazing! You have to start selling that scent for people to take into their own homes. Absolutely stunning!
6 July 2026
Friendly and well informed advice from…
Friendly and well informed advice from sales staff and excellent customer service
2 July 2026
We already knew what we wanted but as…
We already knew what we wanted but as soon as we arrived we were greeted with a ciao and the whole purchase was made easy and the transaction went smoothly. 10/10.
Just waiting for the recliner to arrive.
Gratia.
2 July 2026
Friendly informative service
2 July 2026
A very good delivery
Lovely delivery guys. Very polite and even asked if they should take their shoes off.
4 July 2026
Excellent service from beginning to end…
Excellent service from beginning to end very friendly and helpful staff. Highly recommended
5 July 2026
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