Sofa came in the wrong colour, went into the store and the manager basically said there was nothing he could or would do because the paperwork stated that colour. I didn't even have that colour swatch out when i was looking at them.
Also whilst setting up the sofa the installers stripped and damaged the mounting for the backrest so it's currently loose whilst i wait for someone else to come out and repair it. All in all a terrible way to waste 2500 pound

The delivery was made within the designated timeframe and the driver and his assistant put the chairs together and explained the mechanism and how to separate the chairs if required

Communication by email and text including vehicle tracker to show whereabouts of vehicle was very good and informative. Prompt on time delivery, settee was set-up and with no fuss. Altogether excellent experience. No problems.

Well informed and helpful staff. Allow you to look at your own pace.

Friendly staff, lovely quality sofas

The guys were very polite very professional very helpful.
A asset to your business

Lovely staff and very helpful .

Polite , helpful , on time and considerate

Alan and Craig were brilliant throughout the call. Very friendly, polite and helpful. Ran through how to use the recliner I had purchased which was great
I couldn't have wished for 2 nicer guys to deliver my furniture. Thank you.

Great staff. Very helpful and knowledgeable.

From the ordering in darlington store with andrew who was the most polite,understanding and helpfull person right through to the day of delivery i can not fault this company . The two guys who deliverd the sofas were very poilte and respectfull to us and our propety. Worked very hard in this heatwave .the sofas are very good quality and look stunning.

Helpful staff good communication kept times as stated

Ian was extremely helpful and polite and sorted everything out for me in a very professional and friendly manner. The store is designed attractively to walk through and smelt very good!

Rosalie Philip Poltronsofa Darlington

Friendly, respectful and knowledgeable sales person.

Delivery men so helpful.

Everything was perfect thank you

it was delivered on time the they put it altogether very friendly very pleased with the service.

I went to the store just for a look. I was approached by a staff member who gave me a guide on what the signs on the furniture meant. He answered all of my questions while i looked round, showed me all the choices of fabric in colour i wanted. Not pushy or in your face, but still on hand. Was quick and easy to order when i went back.

Absolutely fabulous.
Great selection.
Staff couldn’t do enough for you.
Matthew was fantastic and the other staff were great fun too.
Oh and the place smells absolutely amazing! You have to start selling that scent for people to take into their own homes. Absolutely stunning!