The patients of the lady who served me. And she was very helpful.

We were greeted at the door and told if we needed help we just had to ask. I was very impressed with Chloe at the Durham store as she offered advice and understood my hesitation on choosing the correct units and she was very informed on the products. We visited on a second day and yet again she was very understanding and helped me to secure my purchase giving advice and guidance as I find it hard to decide when given a wide range of choices.
She is a asset to the store and I am looking forward to recieving my new 3 piece when it is ready to be delivered.

Great quality furniture and lovely customer service.

Warm pressure free greeting, knowledgeable staff, large range and fair price.

Visited the Durham store ,staff were incredibly helpful,no over selling allowed us to browse uninterrupted with all relevant information to hand.
Store was well laid out,immaculate and well lit.
Went back a couple of days later with decision to buy,Sammy was knowledgeable and helpful in our decision to buy. Hopefully all goes well when furniture arrives.

Have used Poltrone for the first time, great sales team at Durham good rebrand of the shop. Purchased 2x 2seat 1 with recliner function and a chair then added a chair for the bedroom in same leather. Delivery on both on time great pre delivery info and date and day before a message with time slot and a call from team re arrival with in 30min. Efficient and professional delivery and all packing removed. Have had problem with 1 reclining function reported to shop and repair/ replacement date given and part delivered 7 day prior to repair visit so have to say very satisfied with process

Good communication from driver & delivery on time

The men arrived on time and wasted no time in putting the suite in place 10/10

Polite, helpful, cheerful. Did the job without fuss and very efficiently.

Excellent service, very helpful and informative and friendly

The new sofa is good quality and really comfortable and the crew who delivered it were friendly, fast and very efficient

Absolutely beautiful. The colour is spot on. We are thrilled. The service from the delivery men was great. Great couple of lads. Also, initial sales staff was excellent. Thank you.

We were given a nice welcome with a smile and to let us help was readily available. Staff were great as not pushy or in our faces but were close by and immediately answered all our questions, as well as asking the right questions to find what we wanted, we went in the store with 1 item in mind but came out with a different choice and saved money at the same time. Overall friendly, warm and knowledgeable customer service.

Straight forward delivery and happy with service and quality

the lady who dealt with me was amazing and very knowledgeable and politely

Our visit was made very welcoming and the staff were pleasant and made us feel very comfortable their knowledge was great

The delivery came the time it said it would the delivery boys were very pleasant they were quick and and helpful the only problem was they didn’t put the feet for the back of the sofa on the delivery van so I have to wait until someone contacts me and come to put them on and they said it could take up to a week which is not good

Staff very friendly, store has a great atmosphere

Sofa delivered earlier than expected.
Kept up to date with delivery date and delivery times.
Very happy with quality of sofa.
Delivery driver rang to say they were on there way. Assembly Very quick and took all package away.
From ordering to delivery a Very good experience