Visited the Durham store ,staff were incredibly helpful,no over selling allowed us to browse uninterrupted with all relevant information to hand. Store was well laid out,immaculate and well lit. We... See more
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Ordered our recliner chair in April told it would be ready approximately end of July and everything went smoothly. Delivered on the 29th of July. Very helpful and pleasant delivery people. Chair place... See more
We were given a nice welcome with a smile and to let us help was readily available. Staff were great as not pushy or in our faces but were close by and immediately answered all our questions, as well... See more
Nice warm and friendly greeting when we came into store,we knew exactly what we wanted so member of Staff took us straight away to product and explained all about the colour selection and fabrics avai... See more
Company details
- #256 of 396 best companies in Home Furniture Shop
About poltronesofà - Durham
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
8, Durham City Retail Park, Renny's Lane, DH1 2RP, Durham,, United Kingdom
- 0191 731 3300
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Reply from poltronesofà - Durham
Fab service from start to finish
Fab service from start to finish, helpful staff, informed of everything and delivery was great, thank you really happy with new settee and service received
Sofa Delivery and installation. The two gentleman Ronnie and Ronnie…
The two gentleman Ronnie and Ronnie that attended the property were polite, friendly and super efficient . Big thank you to them for delivering the furniture on what was the hottest day of the year. Highly recomend them both.
New sofa day
The girl we spoke to on entering the shop knew which sofa we wanted to see from our appointment and took us straight to it she was friendly, easy to talk to, informative and very professional
Delivery crew was very organised and…
Delivery crew was very organised and friendly. Good quality service.
Furniture was exactly as ordered
Furniture was exactly as ordered, delivery slot was as stated, drivers polite & professional, completed task. Only thing I found was that I had to ring twice as although ordered & paid for in March I was told how long the wait would be but had no communication from them since, I rang one day & delivery occurred following day.
Being able to try the product in store…
Being able to try the product in store before making a purchace, no pressure to buy, excelent service
Satisfaction guaranteed
We were kept up to date with the delivery date and time. Delivery staff were very friendly and efficient and we were delighted with their service.
Jennifer was really helpful assisting…
Jennifer was really helpful assisting me to choose a sofa
The sales rep welcomed us to the store…
The sales rep welcomed us to the store and gave some initial useful information. When we had decided on our sofa, he was very helpful. He showed us different lighting conditions, which was useful. He explained everything well and was friendly and very approachable. A credit to your organisation.
I bought sofas with Jennifer
I bought sofas with Jennifer. She was really nice and humble😊
Excellent service
The delivery crew were timely but very patient ensuring that I was completely happy with everything before they left. Excellent service
Staff member was extremely helpful.
The gentleman who dealt with our…
The gentleman who dealt with our purchase was helpful and not pushy as some are. We were left to browse and not bothered. Everything went smoothly and I am now looking forward to my new furniture.
Purchased a sofa in store…staff were…
Purchased a sofa in store…staff were very helpful and polite. So much choice on fabric and leather. We did wait a while (16 weeks) but it was worth the wait and it was custom made. We were kept up to date with delivery date and slot. Delivery drivers built the sofa up in my home took all packaging away (which is a bonus) and were polite. The sofa exceeded my expectations and looks so luxurious. I did have a bad experience with a previous order over 15 years ago and decided to take the chance and I’m glad I did. I do believe SCS has been taken over by a new company.
Thank you from a very happy customer.
Could not ask for anything more got a…
Could not ask for anything more got a call that they could deliver my softer as there was a an early spot for delivery they came a 8am I had everything ready for them to get the softer in to the house they put it in the sitting room and put it together and we’re gonna by 8 30 am thank you very much delivery men
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