poltronesofà - Durham Reviews 

1,604
TrustScore 4.5 out of 5

4.7

8, Durham City Retail Park, Renny's Lane, DH1 2RP Durham,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Visited the Durham store ,staff were incredibly helpful,no over selling allowed us to browse uninterrupted with all relevant information to hand. Store was well laid out,immaculate and well lit. We... See more

Rated 5 out of 5 stars

Ordered our recliner chair in April told it would be ready approximately end of July and everything went smoothly. Delivered on the 29th of July. Very helpful and pleasant delivery people. Chair place... See more

Rated 5 out of 5 stars

We were given a nice welcome with a smile and to let us help was readily available. Staff were great as not pushy or in our faces but were close by and immediately answered all our questions, as well... See more

Rated 5 out of 5 stars

Nice warm and friendly greeting when we came into store,we knew exactly what we wanted so member of Staff took us straight away to product and explained all about the colour selection and fabrics avai... See more


Company details

  1. #256 of 396 best companies in Home Furniture Shop

About poltronesofà - Durham

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 8, Durham City Retail Park, Renny's Lane, DH1 2RP, Durham,, United Kingdom

  • 0191 731 3300

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.7

All reviews

(1,604)

17,184 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Helpful staff

Helpful staff, lots of choice, decent prices

29 June 2026
poltronesofà - Durham logo

Reply from poltronesofà - Durham

Good Morning Jim,

Thank you for your review.

We’re pleased to hear you had a positive experience with us.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

New sofa day

The girl we spoke to on entering the shop knew which sofa we wanted to see from our appointment and took us straight to it she was friendly, easy to talk to, informative and very professional

24 June 2026
Rated 5 out of 5 stars

Furniture was exactly as ordered

Furniture was exactly as ordered, delivery slot was as stated, drivers polite & professional, completed task. Only thing I found was that I had to ring twice as although ordered & paid for in March I was told how long the wait would be but had no communication from them since, I rang one day & delivery occurred following day.

27 June 2026
Rated 5 out of 5 stars

Satisfaction guaranteed

We were kept up to date with the delivery date and time. Delivery staff were very friendly and efficient and we were delighted with their service.

25 June 2026
Rated 5 out of 5 stars

The sales rep welcomed us to the store…

The sales rep welcomed us to the store and gave some initial useful information. When we had decided on our sofa, he was very helpful. He showed us different lighting conditions, which was useful. He explained everything well and was friendly and very approachable. A credit to your organisation.

23 June 2026
Rated 5 out of 5 stars

Excellent service

The delivery crew were timely but very patient ensuring that I was completely happy with everything before they left. Excellent service

18 June 2026
Rated 5 out of 5 stars

The gentleman who dealt with our…

The gentleman who dealt with our purchase was helpful and not pushy as some are. We were left to browse and not bothered. Everything went smoothly and I am now looking forward to my new furniture.

18 June 2026
Rated 5 out of 5 stars

Purchased a sofa in store…staff were…

Purchased a sofa in store…staff were very helpful and polite. So much choice on fabric and leather. We did wait a while (16 weeks) but it was worth the wait and it was custom made. We were kept up to date with delivery date and slot. Delivery drivers built the sofa up in my home took all packaging away (which is a bonus) and were polite. The sofa exceeded my expectations and looks so luxurious. I did have a bad experience with a previous order over 15 years ago and decided to take the chance and I’m glad I did. I do believe SCS has been taken over by a new company.
Thank you from a very happy customer.

19 June 2026
Rated 5 out of 5 stars

Could not ask for anything more got a…

Could not ask for anything more got a call that they could deliver my softer as there was a an early spot for delivery they came a 8am I had everything ready for them to get the softer in to the house they put it in the sitting room and put it together and we’re gonna by 8 30 am thank you very much delivery men

19 June 2026

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