The reason for the lost star is due to poor customer service and the wrong power adapters Quality of the three piece suite is excellent only problem being is they sent mains power adapters for t... See more
Company replied
5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA Hull, North Humberside,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The reason for the lost star is due to poor customer service and the wrong power adapters Quality of the three piece suite is excellent only problem being is they sent mains power adapters for t... See more
Company replied
The whole experience from going in the shop, meeting the staff, finding exactly what we want and need to information on delivery and the delivery service . We cannot fault our experience . We must... See more
We were notified that they would be 1hr to our destination. They both did different jobs on unpacked the sofas and the other put it all together . They took away all the rubbish and left our house cle... See more
What a lovely shop ,and smelled beautiful,the chap who served me was fantastic and never followed us around ,that’s one of the most annoying things that assistants can do .He was very friendly but not... See more
Company replied
Written by the company
Written by the company

5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA, Hull, North Humberside,, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Billy at poltronesofa Hull give us the best advise on which sofa was the most comfortable he explained about the different leather types he showed us the colour swatches,we picked a two seater recliner in blue demin we would definitely recommend Billy to our friends and family.
Very pleased with sofa and chair delivery guys were excellent only issue was they changed delivery so had to cancel carpet cleaners

Reply from poltronesofà - Hull
The guys that delivered my suit were polite professional and very efficient,
The sales lady was also professional polite and not all pushy ,
The sofas themselves are absolutely lovely very well made and fits our room perfectly
All in all a very good product and aftercare from start to finish
From the lady who served me in store, to the gentleman that delivered the sofa I was very impressed with how professional and polite they were. I’ve had to wait almost 4 months but other than that I’ve received great service

Reply from poltronesofà - Hull
Did what you said you were going to do
When you said you where going to do it
Great experience from start to finish. Went in to the store sales person wasn't pressuring or anything showed us various options that we liked . Chose our sofa quick hassle free sale . Sofa arrived yesterday and my wife said the delivery team were fantastic and really respectful of our home . Will definitely use again for future purposes
Sorry to say but our new sofa bed was delivered with brute force and ignorence how no damage was not done to my house and new sofa bed I don't know, we have another sofa on order and its not getting ragged through my house like that one did !!! If my other sofa wasn't already ordered and paid for i wouldn't be buying another from you !!!

Reply from poltronesofà - Hull
delivery drivers very friendly and cleared all the packaging

Reply from poltronesofà - Hull
From ordering to deliver, great customer service, delivery communication were great and the delivery team excellent. Highly recommended
Suzanne was very helpful. Explained everything. Was easy to talk to.
Pleasant experience nothing was to much and very understanding staff
Really nice store with plenty of choice, nice friendly staff , especially Suzanne , very helpful and knowledgeable
I was kept well informed about the delivery date and time of my new sofa. Dean and James (delivery crew) were awesome. They delivered the sofa on time, assembled it and took all the packaging away. All in all, a very pleasant experience and I am a very grateful and content customer.
Came on time, two good staff who worked well in getting the sofa into the house and then putting it together.
Only issue there was a couple of marks that one of the guys took pictures of, this was not done on delivery or putting the sofa together. He has logged the marks with someone back at work, awaiting a phone call.
The lady who looked after us was very helpful she could not do enough for us My. Daughter is over the moon with her beautiful new unit Can’t wait for the suite to finish everything that they have achieved
Furniture was perfect , had loads of nice comments and very happy with the service, couriers were very polite and helpful, would recommend
Got a call 1hr before delivery, arrived on time and brought in erected by 2 delivery men, very polite and efficient, looks amazing. Thankyou
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.