poltronesofà - Hull Reviews 

1,874
TrustScore 4.5 out of 5

4.6

5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA Hull, North Humberside,, GB


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Rated 5 out of 5 stars

The whole experience from going in the shop, meeting the staff, finding exactly what we want and need to information on delivery and the delivery service . We cannot fault our experience . We must... See more

Rated 5 out of 5 stars

We were notified that they would be 1hr to our destination. They both did different jobs on unpacked the sofas and the other put it all together . They took away all the rubbish and left our house cle... See more

Rated 5 out of 5 stars

Went to SCS in Hull for a new corner unit Suzzanne was very welcoming and showed us exactly what we needed to fit our requirements She was very knowledgeable and helpful The product we chose... See more

Rated 4 out of 5 stars

The reason for the lost star is due to poor customer service and the wrong power adapters Quality of the three piece suite is excellent only problem being is they sent mains power adapters for t... See more

Company replied


Company details

  1. #257 of 394 best companies in Home Furniture Shop

About poltronesofà - Hull

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA, Hull, North Humberside,, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(1,874)

17,390 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery experience

I was kept well informed about the delivery date and time of my new sofa. Dean and James (delivery crew) were awesome. They delivered the sofa on time, assembled it and took all the packaging away. All in all, a very pleasant experience and I am a very grateful and content customer.

2 July 2026
Rated 5 out of 5 stars

Came on time

Came on time, two good staff who worked well in getting the sofa into the house and then putting it together.
Only issue there was a couple of marks that one of the guys took pictures of, this was not done on delivery or putting the sofa together. He has logged the marks with someone back at work, awaiting a phone call.

1 July 2026
Rated 5 out of 5 stars

Good customer service at the store

Good customer service at the store. The wait time (about 4 months) was worth the wait. The delivery men were very helpful, made sure the settee was in place, plugged in and working. Told us any problems "get in touch". Couldn't do enough making sure we were satisfied customers, which we are.

24 June 2026
Rated 4 out of 5 stars

The delivery team new what they were…

The delivery team new what they were doing

18 June 2026
poltronesofà - Hull logo

Reply from poltronesofà - Hull

Good Afternoon,

I hope you are well and thank you for your review.

I am pleased to see that you had a positive experience with us.

We have tried to call you today to see if there's we could have done differently to make it a 5-star experience, If so we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Professional …

From walking into store our experience was 100% from the nice smell throughout, The sales team were very professional very knowledgeable not pushy not over bearing , helped with our choice of settee n chair wonderful experience

19 June 2026

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