The reason for the lost star is due to poor customer service and the wrong power adapters Quality of the three piece suite is excellent only problem being is they sent mains power adapters for t... See more
Company replied
Location
Switch location5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA Hull, North Humberside,, GB
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See what reviewers are saying
What a lovely shop ,and smelled beautiful,the chap who served me was fantastic and never followed us around ,that’s one of the most annoying things that assistants can do .He was very friendly but not... See more
Company replied
The whole experience from going in the shop, meeting the staff, finding exactly what we want and need to information on delivery and the delivery service . We cannot fault our experience . We must... See more
We were notified that they would be 1hr to our destination. They both did different jobs on unpacked the sofas and the other put it all together . They took away all the rubbish and left our house cle... See more
Company details
- #256 of 396 best companies in Home Furniture Shop
About poltronesofà - Hull
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA, Hull, North Humberside,, United Kingdom
- 0191 731 3300
4.6
Excellent
2k reviews
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Got a call 1hr before delivery
Got a call 1hr before delivery, arrived on time and brought in erected by 2 delivery men, very polite and efficient, looks amazing. Thankyou
26 June 2026
I went into Scs looking for sofas an…
I went into Scs looking for sofas an chair , I found them very helpful and I came away with a lovely 3/2/1 sofa
26 June 2026
Order arrived early good communication…
Order arrived early good communication all the way, delivery handled with precision
Would recommend
24 June 2026
The delivery men were friendly and…
The delivery men were friendly and efficient
They rang up to say when they would arrive
15 minutes my sofa was put together
Very pleased with it
24 June 2026
The help and proffeional guidance we…
The help and proffeional guidance we reeived from your assistant. I do not have the name of your assistant but she is a credit to your company.
19 June 2026
Helpful staff not pushy
Helpful staff not pushy. Spent a lot of time with us. Explained all the options in a clear and understanding manner
23 June 2026
Good customer service at the store
Good customer service at the store. The wait time (about 4 months) was worth the wait. The delivery men were very helpful, made sure the settee was in place, plugged in and working. Told us any problems "get in touch". Couldn't do enough making sure we were satisfied customers, which we are.
24 June 2026
From ordering the furniture to having…
From ordering the furniture to having it delivered all staff were very helpful & polite
24 June 2026
Unobtrusively help
Unobtrusively help, well informed member of staff. Efficient sales procedures.
20 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from poltronesofà - Hull
Good Afternoon,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with us.
We have tried to call you today to see if there's we could have done differently to make it a 5-star experience, If so we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Professional …
From walking into store our experience was 100% from the nice smell throughout, The sales team were very professional very knowledgeable not pushy not over bearing , helped with our choice of settee n chair wonderful experience
19 June 2026
Sales lady was very nice and gave us…
Sales lady was very nice and gave us time to make our own decision. She did not put any pressure on us.
11 June 2026
Reply from poltronesofà - Hull
Ciao Andrew,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us.
I have tried to call you today, just to ask if there’s anything we could have done differently to make it a 5-star experience, if so we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
The delivery drivers were very…
The delivery drivers were very professional and came on time as expected
10 June 2026
Very good on time kept in touch with…
Very good on time kept in touch with me then Very quick nice to talk to and very tidy
10 June 2026
lady in the shop was very polite and…
lady in the shop was very polite and helpfull and the delivery drivers was very friendly and assisting
5 June 2026
When the furniture arrived (suite)…
When the furniture arrived (suite) they quickly put it together very professional and polite stress free experience
6 May 2026
Reply from poltronesofà - Hull
Good Afternoon,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
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