poltronesofà - Hull Reviews 

1,871
TrustScore 4.5 out of 5

4.6

5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA Hull, North Humberside,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The whole experience from going in the shop, meeting the staff, finding exactly what we want and need to information on delivery and the delivery service . We cannot fault our experience . We must... See more

Rated 5 out of 5 stars

We were notified that they would be 1hr to our destination. They both did different jobs on unpacked the sofas and the other put it all together . They took away all the rubbish and left our house cle... See more

Rated 5 out of 5 stars

Went to SCS in Hull for a new corner unit Suzzanne was very welcoming and showed us exactly what we needed to fit our requirements She was very knowledgeable and helpful The product we chose... See more

Rated 5 out of 5 stars

Great experience from start to finish. Went in to the store sales person wasn't pressuring or anything showed us various options that we liked . Chose our sofa quick hassle free sale . Sofa arrived ye... See more


Company details

  1. #256 of 397 best companies in Home Furniture Shop

About poltronesofà - Hull

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA, Hull, North Humberside,, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(1,871)

17,257 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High quality sofa at a budget price

High quality sofa at a budget price. No fuss delivery, friendly team both in store and with the delivery service. I went out with a friend to buy a sofa for them but was so impressed with the quality and price I bought one for myself :) impulse buy because i couldn’t resist. Best impulse buy ever.

15 May 2026
Rated 5 out of 5 stars

Sofa delivery

They were very polite and professional in everything they did. Kept us informed up to date throughout the full delivery process.I can not recommend them highly enough. Top job done. A high class sofa.

13 May 2026
Rated 5 out of 5 stars

William was very helpful and…

William was very helpful and informative! Gave us all the information we needed
Looking forward to receiving our new sofas
A bit doubtful of the colour online so rang the store and was reassured the sofa colour we saw in showroom was the colour we chose

7 May 2026
Rated 5 out of 5 stars

I have nothing but praise flads…suite

I have nothing but praise for the lads that delivered my suite, they was courtious, professional and very polite, they respected my property when bringing the suite into my home.
It arrived on the date that they gave me, very prompt.
Thankyou.

30 April 2026
Rated 5 out of 5 stars

We had not been in the store before.

We had not been in the store before. Suzanne explained the set up fully and allowed us to wander around. We ask her questions and she was very knowegable. We had 2 sofas in the running and went to have a look at the other stores in the locallity. Nothing caught our eye so went back. Suzanne was busy with another client. We waited for her finish whilst making up our mind. We made our choice and Suzanne helped us complete the sale. We were completly satified with the whole experience. We are now hoping that the delivery service will be just as good.

4 May 2026
Rated 5 out of 5 stars

I visited the store to purchase a…

I visited the store to purchase a recliner sofa .The lady was very helpful. I had a sit on most of the sofas to try what was best for me.So many beautiful great quality sofas to choose from .
Mine is due to be delivered in August I'm so exited now .
Great customer service
Would highly recommend visiting the store
Great experience.

3 May 2026
Rated 5 out of 5 stars

Friendly and Efficient Delivery Service

This is a review of the delivery process only. Anthony and Sean kept us informed of their delivery timetable and on arrival were very friendly and efficient; also demonstrated how to connect the battery pack I'd bought from a separate supplier.

The back office process of agreeing a delivery time could have been more helpful as in the end their arrival coincided with the arrival of a local charity collection for our old sofas (something I'd hoped to avoid but the person on the SCS delivery phone line said they couldn't specify even morning or afternoon which is poor by the standards of the best delivery services) but the four guys between them managed to work around one another

5 May 2026
Rated 5 out of 5 stars

Overall a great customer experience

Overall a great customer experience, from ordering to delivery. We were kept informed of the delivery date and time throughout the process once we knew the furniture had arrived in the country. The delivery drivers were excellent and took away all the packaging.

6 May 2026
Rated 5 out of 5 stars

Great customer service alround

Great customer service in store fully informed on delivery and very professional sevice all round including delivery.
Only thing i would like to add is i could not get a sample of the fabric before delivery to help me choose my soft furnishings.

5 May 2026
Rated 5 out of 5 stars

Start to finish

From start to finish everyone was polite and honest. Was constantly kept informed so I knew exactly when and who was delivering my sofas. Highly recommend.

30 April 2026
Rated 5 out of 5 stars

The service was great

The service was great, the sales assistant was really helpful in helping us find our sofa and as for the delivery it came almost a month early which was a nice surprise

1 May 2026
Rated 1 out of 5 stars

You could put your goods on view so…

You could put your goods on view so customers can see what they are buying, not a quick flash on a tablet, Tony Doy

20 April 2026
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Reply from poltronesofà - Hull

Good Afternoon Athony,

Thank you for your feedback.

A high percentage of your furniture models are on display within our stores to view in person. As our stores cant accomadate every single model along with the different options for the model within store on display this isnt something which is possible, However most models would have some options on display within store.

Many Thanks
Social Media
Poltronesofa

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