poltronesofà - Hull Reviews 

1,868
TrustScore 4.5 out of 5

4.6

5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA Hull, North Humberside,, GB


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See what reviewers are saying

Rated 4 out of 5 stars

The reason for the lost star is due to poor customer service and the wrong power adapters Quality of the three piece suite is excellent only problem being is they sent mains power adapters for t... See more

Company replied

Rated 4 out of 5 stars

What a lovely shop ,and smelled beautiful,the chap who served me was fantastic and never followed us around ,that’s one of the most annoying things that assistants can do .He was very friendly but not... See more

Company replied

Rated 5 out of 5 stars

The whole experience from going in the shop, meeting the staff, finding exactly what we want and need to information on delivery and the delivery service . We cannot fault our experience . We must... See more

Rated 5 out of 5 stars

We were notified that they would be 1hr to our destination. They both did different jobs on unpacked the sofas and the other put it all together . They took away all the rubbish and left our house cle... See more


Company details

  1. #256 of 397 best companies in Home Furniture Shop

About poltronesofà - Hull

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA, Hull, North Humberside,, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(1,868)

17,230 reviews in the last 12 months

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Rated 5 out of 5 stars

Made to feel welcome but not under…

Made to feel welcome but not under pressure from Debbie, pointed us in right direction in the shop for what we wanted , Debbie looked after us with plenty of options and no pressure , ended up coming away very satisfied

30 May 2026
Rated 1 out of 5 stars

Appalling quality of sofa/suite

Appalling quality of sofa/suite - received 3 days ago sat on it for 2 evenings and it looks like a 10 year old suite - baggy, sinking on one side. Labels still intact as I would like to return it.

29 May 2026
poltronesofà - Hull logo

Reply from poltronesofà - Hull

Ciao Mr Mann,

I hope you are well and thank you for your review.

I am very sorry for the concerns that you have with your furniture following your recent delivery.
I can see from your order that we have now raised a service and passed on the details to Emmiera so that this can be looked into.

An email has been sent over to you a little earlier this morning, from Emmiera, with a link to their booking system. This will allow you to arrange a suitable date for a technician to attend.

Again I am sorry that you have these concerns and for any upset caused.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 4 out of 5 stars

Friendly sales staff managed to sell me…

Friendly sales staff managed to sell me a chair I didn't know I wanted

27 May 2026
poltronesofà - Hull logo

Reply from poltronesofà - Hull

Ciao Anthony,

I hope you are well and thank you for taking the time to leave us your review.

Its great to see that you found the team in store to be friendly on your visit and that you had a positive experience with us.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Very respectable…

Both delivery men were very respectable and efficient. The main gent kept up a pleasant conversation of general things etc.

27 May 2026
Rated 5 out of 5 stars

Excellent service, with a smile

What was not to like, the greeting from all the staff as we arrived was very welcoming, a big smile and the offer of any assistance we needed, if we required it, no pushy sale banter, which was very welcome.
When we did need advice on a sofa, Sue the sale assistant was brilliant in every aspect of the sofa we was interested in, she helped put our minds at rest with the questions we had.
All in all a very pleasant experience.

22 May 2026
Rated 5 out of 5 stars

From entering the store ,there was a…

From entering the store ,there was a warm welcome from a lady called Debbie ,who explained how things worked in store. Upon choosing the perfect sofa we were shown how it would look with different colours I had in mind . There were different styles of sofas .

22 May 2026
Rated 5 out of 5 stars

On time

On time. And the delivery guys knew their job. Getting in a settee that at one point looked as it wouldn't get in

20 May 2026
Rated 5 out of 5 stars

High quality sofa at a budget price

High quality sofa at a budget price. No fuss delivery, friendly team both in store and with the delivery service. I went out with a friend to buy a sofa for them but was so impressed with the quality and price I bought one for myself :) impulse buy because i couldn’t resist. Best impulse buy ever.

15 May 2026

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