The reason for the lost star is due to poor customer service and the wrong power adapters Quality of the three piece suite is excellent only problem being is they sent mains power adapters for t... See more
Company replied
5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA Hull, North Humberside,, GB
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The reason for the lost star is due to poor customer service and the wrong power adapters Quality of the three piece suite is excellent only problem being is they sent mains power adapters for t... See more
Company replied
What a lovely shop ,and smelled beautiful,the chap who served me was fantastic and never followed us around ,that’s one of the most annoying things that assistants can do .He was very friendly but not... See more
Company replied
The whole experience from going in the shop, meeting the staff, finding exactly what we want and need to information on delivery and the delivery service . We cannot fault our experience . We must... See more
We were notified that they would be 1hr to our destination. They both did different jobs on unpacked the sofas and the other put it all together . They took away all the rubbish and left our house cle... See more
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Written by the company

5 Saint Andrews Quay Retail Park, Saint Andrews Quay, HU3 4SA, Hull, North Humberside,, United Kingdom
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Helpful staff good quality furniture looks good in our home....
Made to feel welcome but not under pressure from Debbie, pointed us in right direction in the shop for what we wanted , Debbie looked after us with plenty of options and no pressure , ended up coming away very satisfied
very informative keep you up to date on all the delivery then the delivery team work very fast and clean well done to you all
Appalling quality of sofa/suite - received 3 days ago sat on it for 2 evenings and it looks like a 10 year old suite - baggy, sinking on one side. Labels still intact as I would like to return it.

Reply from poltronesofà - Hull
Debbie was very helpful in helping us choose our sofa
Friendly sales staff managed to sell me a chair I didn't know I wanted

Reply from poltronesofà - Hull
Both delivery men were very respectable and efficient. The main gent kept up a pleasant conversation of general things etc.
The sales assistant was warm and genuine. Not at all pushy, but very helpful.
What was not to like, the greeting from all the staff as we arrived was very welcoming, a big smile and the offer of any assistance we needed, if we required it, no pushy sale banter, which was very welcome.
When we did need advice on a sofa, Sue the sale assistant was brilliant in every aspect of the sofa we was interested in, she helped put our minds at rest with the questions we had.
All in all a very pleasant experience.
From start to finish we were very happy with the service, the people in the store and the delivery lads were first class and I would definitely recommend this company. I have had a suite from this company before and my daughter still has it .
From entering the store ,there was a warm welcome from a lady called Debbie ,who explained how things worked in store. Upon choosing the perfect sofa we were shown how it would look with different colours I had in mind . There were different styles of sofas .
Billy was really nice and helpful, he helped us find our sofa very quickly, thank you Billy 👍🏿
On time. And the delivery guys knew their job. Getting in a settee that at one point looked as it wouldn't get in
Lovely friendly welcome without feeling under pressure. Very helpful staff.
Suzanne in St Andrew's Quay Hull was extremely patient and we came away with an excellent sofa deal.
the crew kept me up to date with delivery times and were polite and efficient i have no complaints
Great sales lady Sue. Helpfull but not pushy. Showed us lots and explained everything about the things we were interested in.
High quality sofa at a budget price. No fuss delivery, friendly team both in store and with the delivery service. I went out with a friend to buy a sofa for them but was so impressed with the quality and price I bought one for myself :) impulse buy because i couldn’t resist. Best impulse buy ever.
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