poltronesofà - Junction 9 Reviews 

2,128
TrustScore 4.5 out of 5

4.6

2 Gallagher Retail Park, Axletree Way, WS10 9QY Wednesbury, Staffordshire,, GB


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Rated 5 out of 5 stars

Pleasent expreince from purchasing to delivery. Sales people were infomative and easy to deal with, answered all queries. Delivery team were caring and efficient. Only downside is they do not offer r... See more

Rated 4 out of 5 stars

Sofas arrived on the date provided but delivery time kept changing on the day, so ended up staying in all day as they arrived at 6.30 pm instead of the 3pm quoted at first, the delivery men were lovel... See more

Company replied

Rated 4 out of 5 stars

The staff at the shop were very helpful the men who delivered the suite were very good The issue l had was the communication from the company Having received a text on 15th July to inform me that t... See more

Company replied

Rated 5 out of 5 stars

We visited the Wednesbury store last Saturday (24th July) and received brilliant support and service from a lovely member of staff named Julie. She helped measure up a variety of sofas as we consider... See more


Company details

  1. #258 of 400 best companies in Home Furniture Shop

About poltronesofà - Junction 9

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 2 Gallagher Retail Park, Axletree Way, WS10 9QY, Wednesbury, Staffordshire,, United Kingdom

  • 0121 506 1760

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(2,128)

16,854 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly

Friendly, helpful sales staff
Fully explained about delivery and date
Delivery arrived promptly as shown on tracker and was done within 15 minutes.
Overall, excellent service from initial visit to delivery.

15 May 2026
Rated 5 out of 5 stars

The sales team are very polite and…

The sales team are very polite and friendly. They explained how the structure works and was told to ask for Lee if we needed more help. We made a purchase, AJ was also helpful, we didn’t want to leave as we have never had so much fun trying to buy a sofa. Hopefully everything goes smoothly with delivery etc.

12 May 2026
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, when we went to the shop the sales man was excellent not pushy at all but very helpful and informative a pleasure to deal with. We were kept fully informed with regards to our delivery and the delivery service was first class. Very friendly efficient delivery staff. We were contacted by phone on the day and were able to track the delivery van right to our door. Would recommend 100% to everyone. Perfect service.

13 May 2026
Rated 5 out of 5 stars

Brendan was wonderful

Brendan was wonderful, he was so 'chill' and totally understood what personal space is. He asked what we needed or what we thought we needed and pointed us in the right direction, he then left us alone to roam thus meaning we didnt feel pushed, under-presure or suffocated. He saw we were needing help and so he approached us and offered great advice and direction. We left the shop fully informed and returned under an hour later to make our purchase.

7 May 2026
Rated 5 out of 5 stars

Sunny was very helpful

Sunny was very helpful and knowledgeable about the range of sofas and chairs available. He made us a cup of tea while we weighed up the options before ordering.

9 May 2026

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