poltronesofà - Leeds Reviews 

3,889
TrustScore 4.5 out of 5

4.3

Unit L Junction 27 Retail Park, Holden Ing Way, WF17 9AD Leeds, Yorkshire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Our first visit to several furniture outlets resulted in a successful purchase from Poltronesofa We found exactly what we wanted at a price within our budget with the help of a friendly sales person... See more

Rated 5 out of 5 stars

Helpful staff in store, kept well informed about the delivery. Thought I needed to remove the glass in the lounge window to get the sofa in but the amazing delivery guy sorted it which saved me money.... See more

Rated 5 out of 5 stars

Very great customer service from entering the store all the way through to the end of purchase. Every detail explained of the delivery process . Very nice staff & very helpful with no pressure interac... See more

Rated 3 out of 5 stars

Despite being informed very clearly when we were due to expected delivery (which I was very happy about). It arrives an hour and half early before the window given. We were just having dinner. The del... See more

Company replied


Company details

  1. #257 of 395 best companies in Home Furniture Shop

About poltronesofà - Leeds

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit L Junction 27 Retail Park, Holden Ing Way, WF17 9AD, Leeds, Yorkshire,, United Kingdom

  • 0191 731 3300

4.3

Excellent

TrustScore 4.5 out of 5

4k reviews

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4.3

All reviews

(3,889)

17,646 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Visited the store early in the year

Visited the store early in the year, staff were very helpful and friendly, gave us plenty of time to make a decision on what we wanted.
Sofa delivered this week, arrived on time and the gentlemen delivering it were very helpful a had the sofa put together in no time - excellent job.
The sofa itself is lovely- good quality and well made - very happy with our purchase.

26 June 2026
Rated 5 out of 5 stars

Cannot recommend enough

Lovely greeting from Cameron, who explained the various products and helped us narrow down what we were looking for, before letting us browse the store on our own. We really appreciated this as other stores have very pushy staff who never leave you alone. Once we’d found our sofa, Cameron was a star in making sure we were happy with all aspects & we were very impressed with his style and depth of knowledge. Overall a great experience & product to match!

6 June 2026
Rated 5 out of 5 stars

Staff very helpful

Staff very helpful in store. Sofa and chairs delivered ahead of scheduled delivery. Delivery staff were professional and helpful.

24 June 2026
Rated 1 out of 5 stars

Utterly and frustratingly useless…

I can’t believe you have sent a form asking for comments. Your incompetence, lies and lack of communication in our case means we will never deal with SCS again (even in its pseudo-Italian disguise). A simple request to send a swatch has escalated into a battle to get our deposit back!!! Communication is hopeless!!

23 June 2026
poltronesofà - Leeds logo

Reply from poltronesofà - Leeds

Good Morning,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that you are disappointed in your experience so far.
I can see from the notes that the store are dealing with your request and have advised that they can come to your home with the fabric swatches for you to look over.

I apologise if the outcome regarding a cancellation request is not what you may have hoped for however it is advised in our terms and conditions that all orders are non-cancellable.

Kind regards,
Poltronesofa at ScS
Social Media Team

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