We dealt with Paula who listened to what we wanted and showed us just the right thing. Even though me and my husband had different preferences she found us something that suited both our tastes. She... See more
Location
Switch locationUnit 5A White City Retail Park, Chester Road, M16 0RP Manchester, Lancashire,, GB
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See what reviewers are saying
We had shopped around for a while before visiting the White City Store. There were plenty of styles to choose from and the sales rep Paula was extremely helpful when we explained what we were looking... See more
Company replied
Hannah at the Manchester store was very helpful, gave advice when asked, but did not hover. We ordered a sofa bed and a two seater reclining sofa. Both looked good quality and were very comfortable. I... See more
Your colleague Paula made our visit to your White City Manchester very pleasant and welcoming , and allowed us to shop without pressure. We were guided to make the right choice of chairs for our ne... See more
Company replied
Company details
- #256 of 396 best companies in Home Furniture Shop
About poltronesofà - Manchester
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 5A White City Retail Park, Chester Road, M16 0RP, Manchester, Lancashire,, United Kingdom
- 0161 872 7820
4.5
Excellent
2k reviews
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Very rude and poor delivery service
We were told our sofas would be delivered on 25th October only to be informed they would be delivered anytime upto and including 22 November. When my husband queried this the person on the phone said it was still within contract on 22 November and it was in the 'small print'. We spent a near 2 hours in SCS ordering sofas for 2 rooms, everything was explained to us to get the 'sale' except the delivery to contract. Having had major surgery, and expectation of sofas for the 25th and then being further rudely spoken to, we would not go to SCS again as we have more items to purchase but not from there.
22 October 2024
Unprompted review
Reply from poltronesofà - Manchester
Good Morning Suki,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that your delivery is later than expected.
We do advise that the date on your order document is an estimated arrival date to our Distribution Centre and can change by 4 weeks either side.
I am very sorry that this is not what you were hoping for and should you require any further help then please send us a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk and we can take a look.
Kind Regards
Lynsey
Customer Experience | ScS
Mark & kyle delivery drivers
Mark & kyle were lovely men, they were polite, friendly & very helpful. They cleaned up after they delivered, removed all the rubbish. They had a blanket which they used on the floor, so it wouldn't get dirty. They delivered with care & on time.
16 November 2024
Unprompted review
Reply from poltronesofà - Manchester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
very good service we were kept up to…
very good service we were kept up to date all the way through
14 November 2024
Unprompted review
Reply from poltronesofà - Manchester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Friendly, fast and efficient
Matt and Darren were on time. They were friendly and efficient. All packaging was taken away and they were in and out within fifteen minutes.
12 November 2024
Unprompted review
Reply from poltronesofà - Manchester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Ruki & Kyle were very professional…
Ruki & Kyle were very professional whilst delivering our new suite, we are very happy with our purchase.
7 November 2024
Unprompted review
Reply from poltronesofà - Manchester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Had my new suite delivered today
Had my new suite delivered today, prompt delivery perfect from start of the process to the delivery.
The delivery guys were great,polite and friendly and very professional.
31 October 2024
Unprompted review
Reply from poltronesofà - Manchester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Three Seater Corner Sofa of dreams...
The Sales team were amazing, would like to give a special mention to Rav, put my order through, kept in contact the whole way. There was a few hiccups but resolved immeditely when spoken to Rav. The delivery team Glyn and Matty were Polite and lovely couldn't fault them. Rang me half hour before they arrived, Got my sofa in smoothly and efficiently, no trouble. Assembled perfectly. Took all the rubbish.
24 October 2024
Unprompted review
Reply from poltronesofà - Manchester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Glyn and Daz were brilliant
Glyn and Daz were brilliant. Phoned to give a half hour warning. Arrived exactly on time. Very friendly and even put dust sheets down to protect the carpet as it was raining outside.
Staff at the shop were so friendly and professional. Never felt pressured to buy just informed to make the best decision for us
19 October 2024
Unprompted review
Reply from poltronesofà - Manchester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Brilliant experience
Brilliant experience with the Manchester store, the staff were friendly and helpful. Big thank you to Marc and Matty for the delivery
14 October 2024
Unprompted review
Reply from poltronesofà - Manchester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent from start to finish. Really helpful people in store (Paula…
Really helpful people in store (Paula was amazing), listened to what we needed. Gave us time to reflect. Advised us when appropriate. Delivery team (Glynn and Dan) were excellent, friendly, professional and dealt with any issues calmly and effectively
15 October 2024
Unprompted review
Reply from poltronesofà - Manchester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Max at white city
Thank you max at white city. Very patient salesperson. It took over 2 days to make our minds up on 2 sofas but in the end we got there. Very helpful, pleasant and a good sense of humour. Hope you enjoyed our time with you
12 October 2024
Unprompted review
Reply from poltronesofà - Manchester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent Customer Experience
Such a great bunch of people to deal with. Quick explanation of fabric choices etc when you come in and then left to browse at your leisure, quick check in if you need any help by which point we did. Rav was so helpful, patient, knowledgeable and friendly and we were by no means easy customers! We finally ordered and then had a change of heart to a different sofa, again excellent service from the store, the main phoneline is a nightmare to deal with but has nothing to do with the store. Phil, the manager, was really helpful in getting our order sorted and again was very knowledgeable. Really can't recommend the Whitecity store enough, we did go to another SCS nearer our house and the service we got there wasn't anywhere near comparable to this store. Thank you :)
30 September 2024
Unprompted review
Reply from poltronesofà - Manchester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
They helped me so much glyn/matty were…
They helped me so much glyn/matty were kind and respectful
3 October 2024
Unprompted review
Reply from poltronesofà - Manchester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The staff were helpful patient and…
The staff were helpful patient and answered any questions we had. They gave us lots of information for us to make a decision on our purchase. Gary dealt with completing our purchase and was patient with us because we were so indecisive and also showed us the new types of sofas that they currently sold which we haven't seen anywhere else. Overall it was a really good experience and although our budget was lower than what we paid we still got a good deal in the sale
14 September 2024
Reply from poltronesofà - Manchester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Mat and Rice were really helpful and…
Mat and Rice were really helpful and communicated on the run up to delivery. the team were on time and friendly!
20 September 2024
Unprompted review
Reply from poltronesofà - Manchester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
We have bought 3 sofas over the last…
We have bought 3 sofas over the last couple of weeks and the standard of customer care and attention has been exemplary. Phil and Craig at the White City Manchester store were particularly helpful, thank you. We'll be back with further orders!
21 September 2024
Reply from poltronesofà - Manchester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very pleasant sales assistant not…
Very pleasant sales assistant not rushed into making a decision found suite we liked and everything was explained great customer service.
17 September 2024
Reply from poltronesofà - Manchester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great all round service
Great all round service. Staff very approachable, knowledgeable and super friendly. Particular mention to Gary.
All options fully discussed. No pressure sales.
Nice touch supplying coffee.
Now awaiting the delivery of my sofas!
17 September 2024
Reply from poltronesofà - Manchester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Thanks Glyn and Michael.
Thanks Glyn and Michael, the two lads who delivered my sofa from SCS. Can't speak highly enough about them. Very punctual, very helpful and very friendly. Sofa looks great too.
13 September 2024
Unprompted review
Reply from poltronesofà - Manchester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The assistant Gary very helpful…
The assistant Gary very helpful listened to our requirements was very attentive , not rushing us ensuring we made the right decision.
Excellent service, thank you.
14 September 2024
Reply from poltronesofà - Manchester
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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