Excellent communication throughout delivery process with final phone call approximately 30 mins before arrival.
Delivery personal very curteous and friendly.

We visited the Middlesbrough store today to look at what was available in the sofas and chairs. We were greeted by a very pleasant lady who was called Paula. Nothing was too much trouble to this lady who guided us around the store. She was full of valuable information and no question was too much for her to answer. She did not rush us in our decision and although we did take our time she was very patient and understanding. A valuable asset to your company. The store was laid out in a very spacious and accessible manner. It also smelt extremely pleasant. Well worth the visit totally satisfied.

Andrea gave very friendly service was keen to help with all are needs and we thank you for everything

Everything was explained well

We only went in your branch at Eston to have a look, the sales assistant who looked after us was very knowledgeable about the sofa we were looking at and about the new company she was working for. The end result being very impressed we bought a sofa and chair. The delivery lads were brilliant and soon had our furniture installed great stuff.

we visited your Skippers Lane store to purchase a new suite and were shown a selection which met our needs and with the knowledge and help of Connor we selected a suitable model.

I was approached in the store by Connor. He was very helpful and I made a purchase. Display model and arranged delivery for a Saturday. Well Done Connor.

Delivery men were polite & friendly. They showed their experience at handling the furniture in tight places. Taking the packing away is great. The furniture looks & feels good. All in all a good deal.

Andrea and Paula where really helpful and helped us get our perfect sofa, really happy with our purchase

Extremely helpful and professional customer care. Explanation of purchase and delivery details were made in a clear and concise way.

Paula and Matthew were very helpful but also gave us space to look around and to decide what was best for us. Could not have given better service. All the staff were very friendly.

From going in to store to delivery everything was perfect. Matthew in store dealt with everything was no hard sales pressure. Delivery Crewe James and colleague were absolutely incredible delivered with care, compassion and bent over backwards nothing was too much trouble. Suites are over and above expected products and the whole service was outstanding.

However, I would like to say to the team when advertising your goods you need to also consider first point of measurement being to check the width of your access for the items and to mention this size in the sizing. Please take onboard all the info your amazing delivery Crewe feed back to you. They no best.

Big thank you to Matthew and his male
Colleague providing reassurance with the order despite having a very bad experience 22 years ago with SCS…. You certainly have come a long way with your products, sales, service and delivery teams. Big thanks to all involved in our sale. Totally recommended

The staff were polite & helpful,helping us choose a colour & style that we liked. Never pressurised us or came on too strong.

Barbara was the sales assistant that explained everything to us at the Middlesbrough store, Skippers Lane. We were after a 3 seater sofa and a recliner chair. The sofa we showed an interest in was demonstrated to us by Barbara, it was an all singing and dancing model ( the sofa ) heated seats ! lumber support, head support. I was interested in this model because my wife has back and hip problem and theres just a chance the heat may make a difference. One thought though was on a night time with her snug and warm on the Sofa, How will I get her to go to Bed? ( sneak around and pull the plug).
We were also shown a superior Sofa, with a roll down central cushion that turned into a table with cup holders and mobile phone charger, we were only short of the seat belts - Eat your hearts out Virgin Atlantic, this vist was in deed a "First Class" Experience. Thank you Barbara and Team.

They couldn’t get the three seater , through the door, they said that they would take it back, I said no I would phone a friend, when my friend came, it took us less than two minutes to get it through the door and down the passage to the front room,

Very nice sales assistant helpful and understanding of my circumstances.

So far a poor experience with SCS, originally told the sofa would come the second week of March, that date came and went with no update. I tried reaching out via their Facebook chat, no response. Eventually I found that you can check online, again I waited for that date and it came and went. This time the delivery date had been pushed back by 2 weeks, I decided to call as I go away the following month. I opted to be on the auto call back no response for 2 days! I called again and the system said I was still in the queue from earlier in the week, I decided to wait 49 minutes last Wednesday on hold. No answer. I’ve checked again and my delivery has been delayed for a 3rd time, it’s now due less than a week before we go away. I’m concerned as the sales agent said make sure you’re in as they charge for failed delivery, the phone line says you get notified on the day or day before delivery. How does that work when it will have been delayed a month! Having given scs over a month to deliver this is concerning, and the lack of communication adds further concern making this experience bad. 2 stars for the unnecessary induced stress.

I just want to check I’m not going to have to foot the bill if I’m away when delivered. Please respond SCS.

Very poor customer services. Sofa delivered but table still hasn't arrived over 4 weeks later. Spoken to Customer Services at the time but nothing has happened.