When entering the store which had an amazing smell, we were greeted by Barbara with a lovely smile .She was very friendly, informative, and patient and answered all our queries .
Location
Switch locationUnit G Cleveland Retail Park, Skippers Lane, TS6 6UX Middlesbrough, County Durham,, GB
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See what reviewers are saying
We were made to feel welcome with no sales pressure. It was explained to us what SCS stocked. As it was very hot, we were each given a bottle of water. The sales person was Connor, very helpful and k... See more
The lads that delivered the furniture were very friendly and explained every thing there were doing then explained how it all worked thanks poltronesota .professional delivery and on time there t... See more
Liked Staff in store friendly Choice of fabrics Delivery men good Sofa looks lovely Dislike Was told delivery 10 to 12 weeks At 10 weeks given delivery date week ahead so paid off sofa bala... See more
Company replied
Company details
- #254 of 400 best companies in Home Furniture Shop
About poltronesofà - Middlesbrough
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit G Cleveland Retail Park, Skippers Lane, TS6 6UX, Middlesbrough, County Durham,, United Kingdom
- 01642 779150
4.6
Excellent
2k reviews
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Lovely shop
The staff are very friendly and polite, and more than willing to help if you should need it
24 July 2026
Men were professional
Men were professional. Polite and respectful of my property. Small bungalow but they managed really well.
Thank you
25 July 2026
Was perfectly fine going to the store…
Was perfectly fine going to the store in Middlesbrough but I asked the store person if there was any sales coming up and she said the price is going up, she gave me £100 off the delivery but two days later I was checking the website and if I’d bought it through the website I could have gotten free delivery so always check the website before purchase
25 July 2026
The 2 delivery lads were excellent very…
The 2 delivery lads were excellent very polite and careful and assembled the furniture with no issues
24 July 2026
When entering the store which had an…
When entering the store which had an amazing smell, we were greeted by Barbara with a lovely smile .She was very friendly, informative, and patient and answered all our queries .
17 July 2026
Friendly store staff and delivery guys
Staff were friendly in the store, the store smelled amazing too! Delivery men were friendly and brought my sofas in quick and carefully
18 July 2026
The furniture in the store was nicely…
The furniture in the store was nicely set out and the sale person showed us the best options for what we wanted.
15 July 2026
May use AI-assist with repliesRead more
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Poor customer service
They could answer the phone and get back to customers who have a problem
15 July 2026
Reply from poltronesofà - Middlesbrough
Good Morning Mrs Latham,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have rated us as 1* on this occasion and for the issue that you have come across.
I can see that an issue has been logged regarding a gap in the sofa and your details have been passed on to the 3rd party technicians at Emmiera.
An appointment has now been raised and they will attend on 29/07/26 so that we can look to resolve this for you as quickly as possible.
Please accept my apologies for any upset this may have caused you.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Lovely sofa
Lovely sofa. Excellent communication about delivery. Polite, respectful delivery personnel. Would definitely buy from this company again.
15 July 2026
Delivery was perfect.
Delivery was on time. Staff were very friendly and efficient. No problem at all.
14 July 2026
Excellent communication of sofa…
Excellent communication of sofa delivery
Arrived on time, excellent team in and out very efficiently, very polite and proffessional
14 July 2026
Staff he was fab new his stuff
14 July 2026
The lady who helped us was brilliant
The lady who helped us was brilliant. Didn’t pressure us, let us make our own decision and nothing was too much trouble.
8 July 2026
A welcoming store with no sales pressue
We were made to feel welcome with no sales pressure. It was explained to us what SCS stocked.
As it was very hot, we were each given a bottle of water. The sales person was Connor, very helpful and knowledgeable. We noticed some items had great discounts on quality furnishings and a chair and sofa were subsequently ordered. Would recommend this store.
10 July 2026
Job well done
The lads that delivered the furniture were very friendly and explained every thing there were doing then explained how it all worked thanks poltronesota .professional delivery and on time there told us good job
11 July 2026
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