the delivery came sooner than expected which was a bonus! was due delivery around 1-3pm and they turned up at 9:30 !! the guys who delivered were very kind and helpful with setting up the sofa and ch... See more
Location
Switch locationNewport Retail Park, Spytty Road, NP19 4QQ Newport, Monmouthshire,, GB
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Think delivery charge for a single chair is outrages. given the time it took delivery guys to assemble the various parts and leave was not more then 20 mins. While the chair is quite comfortable... See more
Company replied
Staff were excellent, in particular Evan at Newport Store. Went out of his way to ensure we had the deal we wanted. The delivery gents were polite, courteous and respectful of our property and carefu... See more
I did my initial look ABT the range before going to the Newport store. By complete chance the recliner that I was interested in was part of the first suite in the store, so I tried it for fit and it... See more
Company details
- #257 of 396 best companies in Home Furniture Shop
About poltronesofà - Newport
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Newport Retail Park, Spytty Road, NP19 4QQ, Newport, Monmouthshire,, United Kingdom
- 01633 284960
4.7
Excellent
1k reviews
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Excellent Service
Dai and Mathew delivered our new sofas yesterday. They were on time and kept me up to date with their expected arrival time so I could be ready. They carried both through and placed them where I asked in speedy time. They unpacked and checked I was happy with their service. I can honestly say they were super friendly and professional. I wish more were like these two! Thanks.
16 October 2024
Unprompted review
Reply from poltronesofà - Newport
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great friendly guys who helped by…
Great friendly guys who helped by setting up our new sofa 🎉 much appreciated
16 October 2024
Unprompted review
Reply from poltronesofà - Newport
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Amazing
Amazing! Very happy with the delivery. Russ and Josh were very helpful and did everything.
14 October 2024
Unprompted review
Reply from poltronesofà - Newport
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
I receivedSofa purchase Newport Gwent. delivery of a new settee…
I received delivery of a new settee from SCS recently which I am very happy with.
Charlie and Huw delivered my item and were excellent with the unpacking, setting up and removing all packaging. I can highly recommend and will be happy to purchase more furniture from SCS in the future,
9 October 2024
Unprompted review
Reply from poltronesofà - Newport
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Straight forward from start to finish
Straight forward from start to finish, from Damien in the store and his help selecting my sofas to the delivery drivers Charlie and Huw who were friendly quick and efficient. Excellent service.
10 October 2024
Unprompted review
Reply from poltronesofà - Newport
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Delivery poor
The sofa is lovely- shame about the rest. The delivery guys arrived on time, we had cleared a path to the rear of our house and access was through double doors so simple. The two guys consisted of Huw and his buddy. I’m 61 and have a crushed disc to the lower left back. Huw informed me that his buddy couldn’t lift much (bearing in mind he was 26 yrs old and 6ft2”) so I carried (backwards) the one end of the sofa to the position that we required in through the patio doors to our living room. They then told us about the new Italian owner of Scs and how he was a multi millionaire and waited to see if we gave them a tip. So the moral is if you want an Italian designed sofa be prepared to carry it in yourself. ( Or perhaps we could give some boat people a job!) If I was 80 years old there would have been a different story I think…..
My name is Don but the company thought it okay to call me Mr Trump on the invoice. Which I found amusing but some customers might find their sense of humour a bit strange?
5 October 2024
Unprompted review
Reply from poltronesofà - Newport
Good Morning Don,
I hope you are well and thank you for your review.
I am very glad to see you are happy with your sofa.
However, I apologise deeply for the experience you had on delivery. We do expect ou staff to remain professional and friendly at all times and I apologise if this was not the case.
So we can look into this, please send a screenshot of your email to socialmedia@scs.co.uk with your order number.
Kind Regards
Tegan
Customer Experience | ScS
SCS Delivery
Sofa delivered today by Iestyn and Dave. They were friendly, polite and efficient. They took good care of my goods and property. Thanks
4 October 2024
Unprompted review
Reply from poltronesofà - Newport
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Once I had received reply from store…
Once I had received reply from store manager, communication was great, and excellent customer received from them. Delivery was fab, guys were quick, efficient, polite and helpful. Can't fault them.
1 October 2024
Unprompted review
Reply from poltronesofà - Newport
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Derry was extremely helpful and…
Derry was extremely helpful and friendly when we visited the Newport store. He explained things clearly and answered all our questions. He also helped us to decide on the the best way to pay for our setteees.
A very successful visit overall.
20 September 2024
Reply from poltronesofà - Newport
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great delivery service
Great delivery service. Was kept informed of delivery time of two new sofas and could track them online. The crew were very efficient and managed to get the sofas in the room without difficulty. Would buy from ScS again as the whole experience was great.
19 September 2024
Unprompted review
Reply from poltronesofà - Newport
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Rhys and josh what lovely young lads .
Rhys and josh what lovely young lads .. no messing about came on time actually a little earlier.. very efficient.. took all wrapping from the sofa .. .. well don't boys xx
24 September 2024
Unprompted review
Reply from poltronesofà - Newport
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great sofa delivery service
Great delivery service. Dai and Scott rang in advance to let me know how far away they were. They then arrived on time and completed the delivery of my sofas swiftly. Great customer service and couldn’t fault them. Would definitely use again.
10 September 2024
Unprompted review
Reply from poltronesofà - Newport
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Dai Scott was a great help and made the…
Dai Scott was a great help and made the delivery so easy and stress free. Would highly recommend this service
19 September 2024
Unprompted review
Reply from poltronesofà - Newport
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
My experience with SCS has been great!
My experience with SCS has been great! From the lady in the Newport store, who was very friendly and informative. Delivery of our corner sofa was delayed but we were kept in touch via email. On the day of delivery, communication was excellent, we received many emails, texts and a call from the driver. Russell and Simon were very friendly, set up the sofa and were very funny in the process!! Excellent service 😁
18 September 2024
Unprompted review
Reply from poltronesofà - Newport
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Rhys & Josh did a fantastic job…
Rhys & Josh did a fantastic job delivering my new furniture. Very friendly, quick and efficient. Highly recommended.
17 September 2024
Unprompted review
Reply from poltronesofà - Newport
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Good price chair, terrible delivery terms.
I liked the price for the ex-display chair, but was disappointed in the cost of delivery, especially as we live less than a mile away. Added to that, the time it's taken for the delivery is a little silly, especially as I ordered a settee from The Sofa Shop last week and it was delivered and installed in 5 days, with delivery and installation only coming to the £100 SCS have charged me for one chair to be delivered.
9 September 2024
Reply from poltronesofà - Newport
Good Morning Roy,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you are disappointed with the delivery terms for your order, This is our standard cost which is applied to all orders.
Looking over your notes the delivery has now been scheduled for 24/09/24.
Thank you for your order with us and if you need any help then please feel free to contact us on 0191 7313300.
Kind Regards
Lynsey
Customer Experience | ScS
Great service by the salesman.
Great service by the salesman.
I think his name Damian.
5 September 2024
Reply from poltronesofà - Newport
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service lovely sofa
6 September 2024
Reply from poltronesofà - Newport
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Dai and Scott were brilliant in setting…
Dai and Scott were brilliant in setting up our dining set. Thanks guys. Great service and I will be back to Newport to see Damian, Derry, Evan, Dawn and Vicky. Great team
6 September 2024
Unprompted review
Reply from poltronesofà - Newport
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Dai and Scott were phenomenal
Dai and Scott were phenomenal. They brought everything in and set it all up. Wish all delivery men were this fantastic
6 Stars ******
6 September 2024
Unprompted review
Reply from poltronesofà - Newport
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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