From choosing our sofa and chair to careful delivery it was a pleasant experience. Love our new furniture. Staff at the store were considerate and patient.
Location
Switch locationUnit E Riverside Retail Park, NN3 9HY Northampton, Northamptonshire,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mia greeted us straight away at riverside Northampton store. She was very inviting with a gentle and friendly approach. She asked the right questions showing us sofas but allowed us room to move as we... See more
Enrique at Riverside Northampton was very helpful knowledgeable and answered all our questions as they arose. Friendly environment with no pressure .A pleasant show room which was comfortable for vie... See more
We were concerned about getting the sofa into our living room, when we were in the shower room we were told the sofa would be split but that is not how it turned up. The delivery team did a fantast... See more
Company replied
Company details
- #257 of 394 best companies in Home Furniture Shop
About poltronesofà - Northampton
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit E Riverside Retail Park, NN3 9HY, Northampton, Northamptonshire,, United Kingdom
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From choosing our sofa and chair to…
From choosing our sofa and chair to careful delivery it was a pleasant experience. Love our new furniture.
Staff at the store were considerate and patient.
20 August 2026
Enrique at Riverside Northampton
Enrique at Riverside Northampton was very helpful knowledgeable and answered all our questions as they arose. Friendly environment with no pressure .A pleasant show room which was comfortable for viewing and subsequently buying 2 sofas
11 August 2026
The staff was so helpful and not pushy
11 August 2026
She was very helpful explaining about…
She was very helpful explaining about everything
8 August 2026
Ally was very helpful and knowledgeable…
Ally was very helpful and knowledgeable about the products. Can't wait to get our new sofa's
7 August 2026
The whole experience from start to…
The whole experience from start to finish was excellent very happy with the new sofa
4 August 2026
Service and staff
Relaxed atmosphere. You were not rushed into a decision. Enrique was very accommodating for what we wanted. Will definitely recommend this store to others as we were recommended.
4 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Scratched on delivery
Ordered 2 leather recliners which were very expensive, arrived yesterday and one has a scratch on it which it arrived with, so i am leaving 1 star for now, i will update my review depending on how well they handle sorting the issue and what they offer to resolve it.
6 August 2026
Reply from poltronesofà - Northampton
Good Afternoon Becky,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to read about the concerns that you have with your furniture with one of your recliners arriving scratched. We understand how disappointing this must be, especially after investing in new furniture and looking forward to receiving it.
If you have not already done so you can report this with our aftercare team, by using our online contact form on the link below.
This will enable us to obtain all of the relevant information that we need to review your concerns, and advise on the next steps.
The link that you need is https://enquiries.scs.co.uk/
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
We were approached by a lovely young…
We were approached by a lovely young man, who wasnt pushy in selling, but was more than helpful in helping us to decide upon a sofa of our choice.
He is certainly a great asset to your company.
His name is ENRIQUE.
4 August 2026
Everything was great from ordering to…
Everything was great from ordering to delivering, the two guys that delivered were excellent very polite and courteous
4 August 2026
Excellent service by shop staff
Excellent service by shop staff. Just need to sort out the delivery side of things. This let the company down.
25 July 2026
Reply from poltronesofà - Northampton
Good Morning Gary,
Thank you for taking your time to leave us a review.
I am pleased to see that you had a positive experience in store and that our team provided you with excellent service.
However, I am sorry to learn that there were issues with the delivery of your order, and I apologise that this aspect of your experience did not meet the high standards we strive to deliver. Your feedback is appreciated and will help us continue to improve our service.
Warmest Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Mia great sales assistant.
Mia greeted us straight away at riverside Northampton store. She was very inviting with a gentle and friendly approach. She asked the right questions showing us sofas but allowed us room to move as we pleased with no pressure. Mia gave us all the relevant information at the right times in conversations and without being pushy or over bearing. We came in on the last day of the sale and was made aware of the price increase and the charge of the sofa delivery had we have not chosen to buy that day. Great sales assistant.
29 July 2026
The young lady was very attentive and…
The young lady was very attentive and knowledgeable about everything we wanted to know
30 July 2026
Good choice in the shop
Good choice in the shop, helpful customer service and really lovely delivery guys
23 July 2026
Polite quick tidy friendly and best of…
Polite quick tidy friendly and best of all I now have my sofas instead of camping chairs thank you all very much. ♥️
23 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.