poltronesofà - Northampton Reviews 

1,751
•
TrustScore 4.5 out of 5

4.7

Unit E Riverside Retail Park, NN3 9HY Northampton, Northamptonshire,, GB

•

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Rated 4 out of 5 stars

Staff were very friendly and helpful but they were pushed for time, having arrived 2 hours late,so delivery, unpacking and setting up was rather hurried. The armchair was damaged. It appeared the woo... See more

Rated 5 out of 5 stars

Pleasant visit again to the store. Staff are polite and don't pester you, but are there if you have any questions. Purchased our 2nd sofa here this year and was served by Enrique on both occasions, ve... See more

Rated 5 out of 5 stars

The staff were excellent and very knowledgeable. My wife is disabled and we need to choose Sofas and Armchairs very carefully as she has pressure point issues on her legs. Waliur was very helpful a... See more

Rated 4 out of 5 stars

Good choice of furniture, good choice of colours and fabrics. Helpful store staff. Delivery time was quite long but we were made aware of that on order. Delivery date was confirmed, 6 days later... See more

Company replied


Company details

  1. Home Furniture Shop

About poltronesofà - Northampton

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit E Riverside Retail Park, NN3 9HY, Northampton, Northamptonshire,, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.7

All reviews

(1,751)

20,310 reviews in the last 12 months

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Rated 3 out of 5 stars

Excellent service by shop staff

Excellent service by shop staff. Just need to sort out the delivery side of things. This let the company down.

25 July 2026
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Reply from poltronesofà - Northampton

Good Morning Gary,

Thank you for taking your time to leave us a review.

I am pleased to see that you had a positive experience in store and that our team provided you with excellent service.

However, I am sorry to learn that there were issues with the delivery of your order, and I apologise that this aspect of your experience did not meet the high standards we strive to deliver. Your feedback is appreciated and will help us continue to improve our service.

Warmest Regards,

Lauren - Poltronesofà at ScS
Social Media Team

Rated 5 out of 5 stars

Mia great sales assistant.

Mia greeted us straight away at riverside Northampton store. She was very inviting with a gentle and friendly approach. She asked the right questions showing us sofas but allowed us room to move as we pleased with no pressure. Mia gave us all the relevant information at the right times in conversations and without being pushy or over bearing. We came in on the last day of the sale and was made aware of the price increase and the charge of the sofa delivery had we have not chosen to buy that day. Great sales assistant.

29 July 2026
Rated 5 out of 5 stars

Great experience

Great experience, delivery was due for August but gratefully accepted early delivery in July. Sofa and chair very well
made, leather is high quality. Delivery driver and set crew very polite and install was done super quick. Would highly recommend

26 July 2026
Rated 2 out of 5 stars

Sofa didn’t turn up as sold, lucky to get it into living room

We were concerned about getting the sofa into our living room, when we were in the shower room we were told the sofa would be split but that is not how it turned up.

The delivery team did a fantastic job getting the sofa in.

25 July 2026
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Reply from poltronesofà - Northampton

Good Morning Tim,

I hope you are well and thank you for your 2* review.

Its great to see that our delivery team did such a fantastic job getting your sofa into your home and will certainly pass on your feedback.

I am sorry, however, that the information you received in store regarding how the sofa would be delivered wasn't consistent with how it arrived. We understand how this could have caused unnecessary concern and please accept my apologies for this.
Again I will pass on your feedback to the store, so that we can improve on our customer experience moving forward.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Excellent

Excellent service in store. Mia gave us plenty of advice without being too pushy. We decided on a display item, but we wanted to check it against out existing home furnishings. Mia removed the sofa from sale as we promised we would come back with an answer by the end of the day which we did.

We were then given a choice of delivery dates and sofa was delivered on time without any issues.

Very pleased. Highly recommended

5 July 2026
Rated 4 out of 5 stars

Was very excited to receive the sofa…

Was very excited to receive the sofa but it took forever from the purchase time to day of delivery. If you can do something about the time frame it will be great.
Thank you

17 July 2026
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Reply from poltronesofà - Northampton

Good Afternoon,

I hope you are well and thank you for your review.

All of our furniture is made to order which is reflected n the estimated lead times that are provided.
I am very sorry that the delivery was a little longer than you may have hoped for and apologise if this caused any inconvenience.

Thank you for your feedback and I will certainly pass this onto the relevant teams.

Thank you for your order and I hope that you are enjoying your new furniture.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

First the customer service in the shop…

First the customer service in the shop when we purchased our sofa was excellent the staff were very helpful. We were kept up to date of our delivery . The team that delivered our sofa to us were fantastic on keeping us informed of their arrival time. Very respectful while they were in the property. Very tidy and friendly . I would recommend buying from this company to family and friends.

17 July 2026

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