I would like to thank the team at Preston branch, especially Darron customer assistance and Dave store manager they both went over and beyond to make sure i got the sofa i wanted and when I wanted it,... See more
Location
Switch locationRiversway Retail Park, Mariners Way, PR2 2YN Preston, Lancashire,, GB
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See what reviewers are saying
This modern premises are adequately situated in a retail park with ample parking. It has two floors with high quality furniture and gives you that special choice. Staff are pleasant and friendly and g... See more
Company replied
We absolutely love our new sofa, the staff in store were extremely helpful and knowledgeable and the delivery team went above and beyond to assemble our sofa and took away all the rubbish, without a... See more
Very welcoming staff, particularly Darren. Very knowledgeable and assisted us with the lift to the second floor as I have a disability. We only liked one sofa as we wanted to purchase just one, to sw... See more
Company details
- #257 of 395 best companies in Home Furniture Shop
About poltronesofà - Preston
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Riversway Retail Park, Mariners Way, PR2 2YN, Preston, Lancashire,, United Kingdom
- 01772 333860
4.7
Excellent
2k reviews
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Very Good
Pleasant, helpful and efficient crew. Arrived at the right time (just a little difficult to understand on the phone due to heavy accent)
23 July 2026
All very good up to delivery ,but we…
All very good up to delivery ,but we can't comment on all the package unless something goes wrong.
23 July 2026
The member of staff was knowledgeable…
The member of staff was knowledgeable about the products but put no pressure on us which we appreciated
19 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Wouldn’t print me off a paper invoice…
Wouldn’t print me off a paper invoice in store had me sat there for 15 mins waiting for one then didn’t get one in end
17 July 2026
Reply from poltronesofà - Preston
Good Morning Jonathan,
I hope you are well and thank you for taking the time to leave us your 3* review.
I'm very sorry to see that we didn't meet your expectations on this occasion regarding the service in store.
I can understand how frustrating it must have been, especially as you were waiting, and I apologise for any inconvenience caused. We aim to be a paperless business therefore any order confirmation documents are sent via email once an order is confirmed on our system, again I am sorry if this was not explained at the time.
We do appreciate your feedback and I will ensure that this is passed on to the relevant teams to help us improve our customer experience moving forward.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very polite and helpful when purchasing…
Very polite and helpful when purchasing my new sofa, only a short wait for delivery.
Delivery was fast and easy. The 2 men that delivered where Very polite and helpful when setting up.
17 July 2026
Great customer service and help in…
Great customer service and help in store - Listened to my requirements and assisted with clear advise on delivery. Very happy with the price too!
20 July 2026
Reply from poltronesofà - Preston
Good Morning Eddie,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Thank you for your order with us and we hope that you are enjoying your new furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Sofa delivery
Chaps from SCS showed up to deliver sofa. All on time, great attitude, couldn’t do enough, sofa all up and running and with a walk through of features all in 20mins. Awesome service
19 July 2026
Great service from Darren :) friendly…
Great service from Darren :) friendly and didn’t put any pressure on :)
15 July 2026
Everything went well with the delivery…
Everything went well with the delivery and we are very pleased with our armchairs, thank you.
15 July 2026
Will was very helpful
Will was very helpful. We went one week and he gave us information and we slept on it and went back a week later. Will gave us all the details of our order explained everything and we were very happy.
14 July 2026
Brilliant choice of mix n match furniture and fabrics. Steven was brilliant showing us around…
Steven was brilliant showing us around and informing us of all the different fabrics that could be used for certain labelled pieces of furniture. This led to us buying Luga sofa and mixing up with a swivel chair and tub chair in matching leather, so it still looks like a matching suite. Thank you Steven
17 July 2026
Informative and helpful sales assistant…
Informative and helpful sales assistant who showed us what we wanted to see and gave us options. Thank you William
16 July 2026
Fabulous service from Natalie at your…
Fabulous service from Natalie at your Preston store. She was extremely helpful, approachable and professional and knowledgeable about the products. Looking forwards to receiving our furniture.
15 July 2026
Unprompted review
Thank u they did a gd job
15 July 2026
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