Poltronesofa - Stirling Reviews 1,625

TrustScore 4.5 out of 5

4.5

24 Springkerse Retail Park, 0, FK7 7TL Stirling, Stirlingshire,, GB


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Rated 5 out of 5 stars

Raymond was the first sales specialist to ask me and to really listen to what I needed. He was professional and I appreciated he did not waste my time looking at unsuitable sofas. He approached me... See more

Rated 5 out of 5 stars

Walked into the shop for the first time and met Raymond who made us feel very welcome without being intrusive.We had a walk round and eventually chose something we liked and spoke again to Raymond.He... See more

Rated 5 out of 5 stars

Raymond was fantastic , very nice and totally knew his sofas , didn’t pester us or anything left us until we needed him . Hadn’t intended to buy but he made it stressless and helped us , great job

Rated 3 out of 5 stars

I was really happy with the service I received in store couldn't be happier with the gentleman that served us he was very professional from start to finish but what we wernt happy with was once we... See more

Company replied


Company details

  1. #248 of 394 best companies in Home Furniture Shop

About Poltronesofa - Stirling

Written by the company

Poltronesofa

Visit Poltronesofa

Poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.

Written by the company


Contact info

  • 24 Springkerse Retail Park, 0, FK7 7TL, Stirling, Stirlingshire,, United Kingdom

  • 01786 477430

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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Rated 5 out of 5 stars

Raymond really listened to what I needed.

Raymond was the first sales specialist to ask me and to really listen to what I needed. He was professional and I appreciated he did not waste my time looking at unsuitable sofas. He approached me but was not over bearing and gave me time and just the correct amount of assistance I needed. He was also super friendly. What a great range of sofas - all customizable in the biggest range of fabrics seen ! Very happy with assistance given after purchase and help with shipping/ courier service.
Thank you Raymond and team.

30 May 2026
Rated 3 out of 5 stars

I went back to change the size off my…

I went back to change the size off my sofa salesman was not very pleasant about it it was the very next day he made me like cancelling my order

28 May 2026
Poltronesofa - Stirling logo

Reply from Poltronesofa - Stirling

Good Morning,

I hope you are well and thank you for your feedback.

I am sorry to see that your experience when returning to amend your sofa order was not a positive one and would like to apologise for how this made you feel.

We strive to provide friendly, helpful service at every stage of the customer journey, and it is disappointing to learn that this was not reflected during your visit.
Rest assured that I will pass on your comments to the store to help us improve our customer experience moving forward.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 4 out of 5 stars

We had no problems

We had no problems. The salesman in Stirling was very helpful and non pushy. The suite arrived at the time stated and the delivery staff were on time and very helpful. Oh, and by the way, the furniture so far is great for sitting on.

22 May 2026
Poltronesofa - Stirling logo

Reply from Poltronesofa - Stirling

Ciao David,

I hope you are well and thank you for your 4* review.

We’re pleased to see that you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Raymond was fantastic

Raymond was fantastic , very nice and totally knew his sofas , didn’t pester us or anything left us until we needed him . Hadn’t intended to buy but he made it stressless and helped us , great job

22 May 2026
Rated 3 out of 5 stars

I was really happy with the service I…

I was really happy with the service I received in store couldn't be happier with the gentleman that served us he was very professional from start to finish but what we wernt happy with was once we bought our sofa we told him we were collecting our sofa and he told us that there was no such thing any longer since you guys took over as a SOLD SIGN so we have to put up with people ie. Chilldern jumping all over the sofa ee just paid our hard earned money for, so No we're not happy with that at all.
Thank you
Jacqueline

24 May 2026
Poltronesofa - Stirling logo

Reply from Poltronesofa - Stirling

Ciao Jacqueline,

I hope you are well and thank you for taking the time to leave us your review.
We’re pleased to see that you were happy with the service you received in store and that our team member provided you with a professional service.
However, we’re very sorry to hear about your disappointment regarding the display sofa after purchase and completely understand your frustration.

We appreciate your comments as customer feedback like yours helps us review our processes and improve the overall experience we provide.
Thank you again for your order with us and we hope that you are happy with your sofa.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Steve (Stirling store) was great

Steve (Stirling store) was great, he was very friendly let us walk around and didn’t pester us. He had a fountain of knowledge and when we finally decided which sofa to go with was patient and talked through each step with on our purchase

14 May 2026
Rated 5 out of 5 stars

Excellent buying experience with Steve

Excellent buying experience with Steve. He went above and beyond to demonstrate different colourways and offer other options in the sofa style we liked. Very happy with our supported purchase today, would highly recommend!

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Worthwhile Visit With No Hassle

Walked into the shop for the first time and met Raymond who made us feel very welcome without being intrusive.We had a walk round and eventually chose something we liked and spoke again to Raymond.He steered us through the whole process and was extremely helpful.An absolute delight from beginning to end!! We now looking forward to our new furniture arriving.Thank you Raymond 👍

13 May 2026

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